From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I don't like the change in login. I don't like that it I have to click through multiple things to get to my webpage. I don't like that some times I have to input the code several times before it works.
Site keeps crashing -- cannot get into my account. ICloudfare keeps showing up saying your site isn't available.
BLuehost is okay for hosting but that's about it. The site to build your own site is hard to navigate and if you use the website builder option it has a lot of errors and your site doesn't work half the time. Bluehost customer support fixes the issue for a while and then it happens again and again.
Unfortunately, I keep running into unnecessary problems with Bluehost. Plugins and builders are full of bugs and the chat function and reps are not always very helpful.
The migration process is not very clear
It used to be so easy to get to the file manager. Now I'm struggling to find it and most of the other options I use frequently.
It's been difficult to figure out the new Wordpress editor, and right now I can't get the messages sent to me via the "contact form" to arrive in my email. So I'm frustrated. But when I do get things to work, they look pretty good.
Very stressful, meeting different responses and often in error
I had to restart my account several times and then change password. Then everything is too slow and had to try several times until it worked. I still cannot setup my mailbox in the domain I bought.
Yaar please jaan chor do bar bar ya popup a jata hai
Very confusing. I got a chase for domain renewal when it doesnt need renewing. When I chatted the chat pane blocked the dropdown so I couldnt look at my account. This might just be me I am not used to it yet.
Great customer support i love that i almost always get quick answers.
Nice and easy to use. Good support when something comes up.
Horrible, log in issue, customer service is never responsive, and much more!
1) When I log in, why is the first thing I see an advertisement for another service? Every time? Is this an advertisement site? Quit that!
2) I had all my services set to NOT auto-renew. Deliberately. (See previous case files, if you want to know more, as to why.)
Yet clicking on the "Log In" link in an email you sent me advertising auto-renew seems to suddenly, "magically" have set that service back to auto-renew! Why? (No, I did *not* click the "Enable auto-renew" link in that email, just the "Log In" link.)
You are force-feeding me payments and services. I do not like that.
My website (a basic CV-style site) itself barely functioned, running slower and slower, while Bluehost kept sharply hiking fees year after year. The final straw was when they denied my request to turn off auto-renew. They suddenly charged me $700 and said they could not issue a refund when I spotted the transaction just days later. Terrible, useless service with price-gouging tactics. DO NOT USE BLUEHOST.
Something like setting up a domain and connecting it with google workspace should be a 10 min. Thing. After four support requests, and 3+ hours, we are playing ping-pong with support. Just go to a better, mature platform.
What's worst - my repeated requests for chat transcripts were ignored, and the support rep on the chat "ran away" closing the support chat on me. I have downgraded this organization to 1-star.
I have been a client for over 15 years. I used to have better service as a whole.
I struggled for weeks because the login "create pin" kept giving me an error message that Bluehost was having difficulties, try again later. Your customer support was very unhelpful until the problem was escalated 3 times.
The usability of the bluehost site is great. Customer support has been atrocious. My entire site disappeared, and now it's WRONG. No one knows what's going on with my account when I contact into Bluehost. The Chat feature vs. the call feature give me completely different answers. Response times are TERRIBLE. I'm extremely disappointed in this service.
Customer service is not helpful at all. The chat is confusing and guides to information that is not appropriate to the issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members