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Bluefly has a rating of 2.4 stars from 661 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluefly most frequently mention customer service, credit card, and final sale problems. Bluefly ranks 147th among Designer Clothes sites.
This company does not typically respond to reviews
You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do.
I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else
You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh?
Listen people: Gilt. Poshmark. 1stDibs.
Go there. The service is better, the merchandise is authentic.
And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact.
The rest of your garbage is being returned. You clearly need it more than I do.
I just got my Gucci bag today I'm so pleased the bag is in excellent condition the company always respond to my emails good place to buy no complain at all thank you
Products used:
Purses
I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!
Tip for consumers:
Ordered shoes Sunday night and got them Tuesday afternoon!
Products used:
Shoes
I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)
Products used:
Shoes
I purchased a palm angels hoodie for a super deal and it arrived 100% authentic and shipped pretty fast! I don't know what's up with these bad reviews but I'm glad I took a chance on bluefly, will definitely be purchasing more. Thanks Bluefly!
Products used:
Men's hoodie
I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!
Products used:
YSL shoes
Just received my order for my Gucci Flashtrek's, took about 4 days to get to my home here in California. I was a little scared to order due to the reviews and the sus discount (the shoes are normally $1700 but got them for around $480) but I was like screw it and took the risk and copped em, I couldn't be happier.
Products used:
Gucci Flashtrek Sneaker
I am very happy with Bluefly customer service the way they handled my order. I had an issue with returning an item and they are very helpful. They helped me find a solution returning my order.
I had an issue with returning an item and the team was super responsive and helpful. They helped me troubleshoot and ultimately found a solution. Through it all they were friendly and empathetic.
I received my first order from Bluefly. It has better than excellent customer service. Items packed separately sealed. Arrived quick.
Foremost the Customer Care exceeds what Former Nordstroms was. Definatly you will be loving Bluefly under new owner.
I had Contacted Bluefly a few times
Replies were so swift accurate and very kind and clear. Dominick Is surely beyond dedicated. What manners and care to the client and company. We all need more Dominicks in organizations
All in All 10 Stars.
Love Bluefly. It has really takin attention since 2020. I found it was sold at auction. So new owners new management. Way better Than other outlets. The items are still selling full price at highend stores. Awesome
A huge plus of your online store is easy to use website, easy to place an order and delivery is fast enough
I am satisfied with my purchase
Gracias por su trabajo, me alegro de haber encontrado su tienda y haber podido comprar lo que tanto buscaba
I actually had a phenomenal experience buying something on Bluefly recently. At first, I was a bit skeptical given all the negative reviews. However, in the end, I couldn't be happier. The product (a Jay Strongwater egg) was EXACTLY as described, and it IS authentic! Moreover, I ordered it very late on Wednesday (close to midnight) and it was delivered by end-of-day Friday, Christmas Eve. I never had that kind of service before. Nor did I even expect such fast delivery! Also, not only was shipping free, but also, I received a 5 percent discount on the item, which was already less expensive than on any other site. Overall, I figured that I paid more than $100 LESS for the item than what I would have paid on a competitor site. To say I'm extremely happy is an understatement. I am ecstatic!
Tip for consumers:
The only thing I would recommend is that Bluefly include a telephone help line. In my case, it wasn't necessary because everything worked out exceedingly well. But if there had been a problem, it would have been comforting knowing that I could actually speak with a live person.
Products used:
I purchased a Jay Strongwater egg (Tulip Rosemary egg)
Totally in love with their design concepts and vision over clothes! As well the pieces look very flattering on me. So it makes a + too
I bought the sweater wants from the local J. McLaughlin boutique store and misplaced it. It was $355 originally, I paid $99 on sale and almost a year later found it on blue fly for$84.99 plus shippino. It is the SAME EXACT SWEATER. Tag and all. I was grateful to find it since it's beautiful, wool blend, warm and fits all occasions. Even dog walking. Beautiful cream and black tweed that will enhance any wardrobe.
Not only is the merchandise real and perfect condition (not damaged) but the customer service is as good as it gets in any company. I cannot think of a on-line store that is as good.
Go9od site. Ordered there several times and no troubles occured. So, I can say that this site can be relied on.
Once I ordered a dress from Bluely and delivery was too fast. The quality of the clothes is awesome. Prices are affordable. Customer service is helpful and kind. Recommended to friends and family,
I was worried after I read the reviews here, but I made a gut choice and tried it. I ordered Dior sunglasses (collection S2015) for USD250, which is far better than I ever expected, the original price ranging two years ago from USD650-800. I got them today - an authentic, Italian, Safilo made product in the matching brand boxes, incl. The brand cleaning cloth and instructions.
I believe you guys their customer sevice sucks and I am happy I don't have to return the item. But my simple experience with just getting what I wanted for the right price is excellent. And honestly, I don't usually write reviews online..
Bluefly is better than ever! I played my order it came on time and Dominick in customer service corresponding through email was very much on point!
Im glad I made a purchase before reading the reviews. I got a little bit anxious about all the negative reviews. I got myself a pair of boots for such an amazing price. The item arrived 3 days earlier from the expected shipping date which was a nice surprice. The boots came with its original packaging and it looked perfect! No scuffs or any damages at all! They sent the correct size too. I am very satisfied with purchase and am definitely going to be a repeat costumer! Im telling my friends!
I have ordered seven items - dresses, blouses, and swimwear - from this company over the past six months and every time I love what I get, it's just as pictured, and sometimes it's even better! I've had a great experience building my closet with beautiful items from BF and have had no issues re: customer service or mixups. I'll continue to use this shop happily and recommend it to my friends.
After reading the reviews on this site I was questioning the order I placed with Bluefly.
Fortunately I had a great experience with the purchase of my Maui Jim sunglasses.
Price was 25% less than retail. Package was delivered one day earlier than anticipated, in brand new condition.
I'll definitely be shopping here again.
I ordered some Sperry's since my dog ate mine. They were limited edition and hard to find when they were in season last season, and nearly impossible to find now. I found them at Bluefly for $40 (I paid $90 last season) and figured it was worth the risk at that price since I saw some iffy reviews. I got them within a week and they were exactly what I expected. I am very happy with my order.
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Hi Jeff,
Thank you for sharing your feedback.
Enjoy your new sunglasses and thank you for shopping with us!