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I'm going to buy a Fendi bag on your web. The bag indicated is the final sale - no return or exchange. If the bag is faked or damaged, could i return it back?
asked by Cam T. on 4/23/17
2 Answers
Hi Cam,

Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate.

If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images.

I hope this helps!
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Cam,

I have personally received a fake item from Bluefly. When I sent it to be "authenticated" (a service that Bluefly provides according to its website and according to the customer service representative I spoke with), it was returned to me--with no certificate of authenticity, no paperwork, and no explanation.

In short, the Bluefly rep's statement above that "Bluefly does not sell fake goods" is a blatant lie. I will never purchase from this retailer again.
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