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Anthem Blue Cross Reviews Summary
The company exhibits a mixed reputation among customers, with some expressing satisfaction with the flexibility and quality of their insurance plans, particularly the PPO options. However, significant concerns arise regarding customer service, as many report frustrating experiences with support, discrepancies in coverage promises, and rising costs without corresponding benefits. The feedback indicates a trend of dissatisfaction related to claims processing and perceived value for money, suggesting a need for improved communication and transparency in service delivery. Overall, while there are positive aspects to the insurance offerings, the customer service approach requires substantial enhancement to foster greater trust and loyalty.
This summary is generated by AI, based on text from customer reviews
My in network prcedure to get faucet injections are twice as expensive as out of network 300 vs 650... i'm done with Anthem Blue Cross
Customer service horrendous! They tell you one thing and then do something else with absolutely no care... i've had to send in multiple disputes because they don't cover what they said they would. Prices raised every single year for less coverage. Use a different company!
Pretty good insurance - I have the PPO through my work, and I'm pretty happy with it. It allows me the flexiblity to pick from a number of doctors, and I'm able to get appointments fairly quickly. I like it better than my old insurance, Kaiser. When I graduated from college I didn't have a job so I signed up for Kaiser because it was the cheapest. In the beginning it wasn't bad, but they always seemed to be rushing me in and out, which made me worry that if I were ever actually sick, they might not take that good care of me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members