Blu Domain has a rating of 2.4 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Blu Domain most frequently mention customer service, last year, and live chat problems. Blu Domain ranks 447th among Web Hosting sites.
This company responds to reviews on average within 1 hour
They motto is truthful. I needed to create a website for a very small event of our company and as one of the heads, I was forced to do that. I started to search for various solutions and found these guys. Terms were veeeery tight, I got to meet all the deadlines, and due to them I managed to create a beautiful website within a couple of hours, just from the scratch. I ain't know maybe i got lucky, but if I am so lucky, then I need to go to the lottery :D
I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who has read the multitude of 1-star reviews of Bludomain and decides to go with them is seriously a crazy glutton for punishment! I will say, they have a wonderful tech team who has always been helpful, smart, timely, and they have always helped me get my problems figured out… BUT…. The problem is their billing person (Aundrea) who has singlehandedly ruined the company. I stayed with them far too long because I'm not web-IT-savvy, and I kept hoping I could avoid the headache of a new website, email, and getting my domain name switched. Every year, I paid my invoices within a couple of days of receiving them, and often, I was even proactive when I didn't receive an invoice on time and reached out to THEM to get an invoice and pay early. But EVERY year, in the middle of my business, without word or notice, my website and email were shut down for "non-payment of my fees". Immediately, I had to begin proving that I did in fact pay my fees by providing paid receipts. However, when I provided copies of my receipts, Aundrea ignored my MANY (from 5 or more) attempts to get it straightened out. Then, without ever having responded to my tickets, my site would magically re-appear - but up to 2 weeks later! 2 weeks with no email, no website, no response from them! Then… the exact same thing would happen again the next year! This year was the last straw! I can not stress enough what a nightmare trying to run a photography business has been while having so much of my business dependent on whether or not my website and email were working! I wouldn't wish my experience on my worst enemy!
I realize I will only be echoing the other 140 horrible reviews for this company, but anyone who has read the multitude of 1-star reviews of Bludomain and decides to go with them is seriously a crazy glutton for punishment! I will say, they have a wonderful tech team who has always been helpful, smart, timely, and they have always helped me get my problems figured out… BUT….
The problem is their billing person (Aundrea) who has singlehandedly ruined the company. I stayed with them far too long because I'm not web-IT-savvy, and I kept hoping I could avoid the headache of a new website, email, and getting my domain name switched. Every year, I paid my invoices within a couple of days of receiving them, and often, I was even proactive when I didn't receive an invoice on time and reached out to THEM to get an invoice and pay early. But EVERY year, in the middle of my business, without word or notice, my website and email were shut down for "non-payment of my fees". Immediately, I had to begin proving that I did in fact pay my fees by providing paid receipts. However, when I provided copies of my receipts, Aundrea ignored my MANY (from 5 or more) attempts to get it straightened out. Then, without ever having responded to my tickets, my site would magically re-appear - but up to 2 weeks later! 2 weeks with no email, no website, no response from them! Then… the exact same thing would happen again the next year! This year was the last straw!
I can not stress enough what a nightmare trying to run a photography business has been while having so much of my business dependent on whether or not my website and email were working! I wouldn't wish my experience on my worst enemy!
Products used:
Web services
Get a website up and running for photographers in one day - This is one of the better companies I have worked with in terms letting the photographer be more creative in designs and templates. Other website template companies don't offer as much in terms of design and are usually just all flash without much creative thought into them. Bludomain is also extremely cheap relative to other sites out there. Not a bad deal especially if you are just starting out and need to save $$$
I had been with bludomain for many, many years without issue. I thought the templates were great and easy to use. However, all of that is absolutely useless when you are completely ignored! Previously, I had no customer service issues, however, when my renewal came up for this year, I never received an invoice. I reached out with no response. My site was removed so I submitted an emergency support ticket and again I was ignored. I reached out though facebook. NOTHING. No acknowledgement at all. Now I have lost my entire website content, hours and hours of work, countless photos and my DOMAIN NAME. I am absolutely devastated. I have to start over completely. Do not let the bludomain website fool you, they cannot be trusted.
I never received my annual hosting invoice & they pulled my site. When I contacted them, I got no reason, no offer to assist—nothing. Not the way to treat a customer of 14 years. All my galleries lost, as well as info pages, & the years of SEO can never be replaced.
Tip for consumers:
Avoid!!!!
Products used:
Website/hosting
Val, we don't have any tickets from you under Val B. We don't pull down websites due to unpaid hosting invoices. What is your URL?
After several attepts of asking for a detailed invoice for the $120 to have my site up again after 11 years of having it with this company, I just got today what I call a ransom note saying "pay the $120 plus $100 for redemption! I really think the "redemption" should be on them. Thank God there are other choices and I am getting a better site, hosting and a domain name that suits me well! Class-action anyone?
Tip for consumers:
Do not do business with them.
Products used:
Domain name hosting and website purchase
Websites are beautiful and easy to build. Very little customization allowed. Always something wrong with the site and I spent a lot of time trying to fix stuff. Customer service isnt the best.
Janeris what is your URL as we have zero emails under your first name?
This is probably the 5th year in a row I've had issues at renewal time. Every year I either don't recieve an invoice and my site and email just go down, or like this year I've paid yet my site and email still are down–21 days after paying and trying to reach out over 6 different times. If I hadn't paid already, I'd have just swapped domain hosts. Next year. I've been with them since like 2010 or so–please take my advice, find another service provider. You'll regret bludomain.
Tip for consumers:
Don't
I would give them zero stars if I could! Their servers crashed and I barely got an apology. They just said I should start from scratch as all was lost. I've been trying to get my site up and running again, but the template, although cute, doesn;'t work! I've been trying to get assistance for months and nothing! They are horrible. Stay away!
Tip for consumers:
Stay away!
They motto is truthful. I needed to create a website for a very small event of our company and as one of the heads, I was forced to do that. I started to search for various solutions and found these guys.
Terms were veeeery tight, I got to meet all the deadlines, and due to them I managed to create a beautiful website within a couple of hours, just from the scratch.
I ain't know maybe i got lucky, but if I am so lucky, then I need to go to the lottery :D
I have had my website hosted through bludomain for a few years. Each year, I receive an invoice via email, and have paid. This year, I didn't receive one at all, and then all of a sudden, my website and email are not accessible. It's been completely embarrassing, and REALLY frustrating. Not only that, but it is salt on the wounds that they are not even answering emails or service tickets at all! Not worth it at all! Do not use them!
Tip for consumers:
Do not use this site!!!
Products used:
Website hosting and website service.
I've had my website with them for over a decade but in the last 3-4 years have struggled with site being down over and over again according to them due to a blocked IP address that they'd manually have to unblock over and over with no long-term solution. Two years ago we designed a new site but still had it routed through our bludomain hosted domain. Twice now (currently in the middle of it) the site has gone down with NO reply to our emergency ticket submission.
I now cannot access/receive/send any email, my site is down and my request to receive the information I need to transfer our domain and cut bludomain out of the mix was met once with false invalid information and now with silence. At this point I just need them to give me what I need to leave and never have this headache again.
I never write reviews but I now regret ever having done business with them and don't wish anyone to be in this position of not even being able to be free of them without abandoning a site I've spent years promoting and putting on promotional material.
Been with them for over 12 years and now I wonder what took me so long. The worst Customer Service in history. They will delete your site and auction it off with no warning and no means to recover it. Do business with them AT YOUR OWN RISK.
Gloria! We have never deleted a website that's untrue information. If your domain is expired past 10 days, the national registrar can now make the domain available to investors. We don't auction domains. The registrar gives you plenty of time to notice your website, domain and email are down before they allow the investors to buy. If you domain is gone it's because the registrar felt you were out of business for not responding. Will pass this onto our legal time, we don't tolerate defamation of our character.
I have been with Bludomain for 14 years now and their customer service has been deteriorating. I Typically receive a bill in January/February for my $100 hosting fee. This year it didn't come through and being away I didn't have much chance to look into it. Last night I received an invoice for double that amount wanting to pay for his year and next years hosting. In the morning I come to find my domain is down and they will not respond to my emergency tickets. I stuck with them after the hack in 2018 but I think this is the last straw.
Tip for consumers:
stay away
I used BluDomain for a site a couple of years ago and had no issues. Recently, I purchased a new template. I never received the email to access it. I emailed them twice... no response. So, they were willing to take my money for nothing in return. Fortunately, my credit card company refunded me after I disputed the charge.
We refunded you, not the credit card company. We never received the actual order, we did receive the payment and three times are team reached out to you to ask you which website and hosting plan you paid. Unfortunately, a glitch happened in the transition of you placing the order. We can't process the order if we don't have the site information. You requested a refund, and we happily sent that.
In September of this year I noticed my site was down. I reached out to BluDomain since this has happened every year I have been with them. They finally responded to me in October and they said I didn't pay my domain fee of $20. They had never sent an invoice so they sent it and I paid it that day, Oct 11. Still no site. I sent multiple responses asking for help and finally today, Nov. 13, they tell me my domain was sold because it had expired. I am beyond upset - years of building a business with that domain name and now it's gone. Worst customer service ever. I thought about switching over when my site went down last year for the 4th year in a row and didn't - wish I would have. If you have them I would highly suggest switching now!
Maria, the domain registrar is not BluDomain. If you don't pay your domain name and you allow it to stay expired which is over a month in your case. Domain investors can pick up your domain name in GoDaddy auctions. We have zero control of this. We invoice 3 months out. It's not fun, it's frustrating but we simply can't watch over accounts in the way the actual owner can.
Im very sad and disappointed with Bludomain because my site is down since March 20th, I already paid my domain fee on January and my hosting few days ago, I sent 2 tickets and emails and there is no answer at all! And this is an emergency, now that I'm working from home I need my website to work with!
I don't know what else can I do.
This is not the first time this happens but I have had a quick response, I don't know what is their problem now.
The web site always is down, web site not work properly, custom services is taking a ticket,
Do not have phone number to better services.
After 12 years of hosting my website and email with bludomain and sticking with them through the hack and losing my website I start getting billed $200 for my hosting fee. Last year I assumed it was because I a month late and had to pay up front for the next year but that was not the case. After evading my questions and holding my website hostage I was forced to pay the $200 to hey my email and site back.
Fast forward to this year I was billed $200 again for hosting and receive nothing in response to tickets. Their own website states when purchasing a new template that the hosting fee is $100. I wish I could speak with a human being at blu!
Hello Aaron, during COVID you were given a choice to pay or delay and you chose to delay as the accountant never received payment. An olive branch to our clients during a very hard time. Hosting is $100.00 a year - you're behind $100.00. No one is evading your questions, your invoices are clearly written out. We answer all e-mails daily! You can send an email to info@bludomain.com
I thought blu domain was awesome! Their templates are really easy to use- i got the brooklyn one. At first they took a week to answer, but it was over the holiday. It seems as though Samantha has the most orginization skill in the company- when I asked for help, she responded immediatly, so after the first week everything was a breeze!
Given, I'm not hosting my site through them, I just did a template purchase... I've been using siteground for years and they're a great hosting company- I'd host through them and get the template through bludomain if you have an option... It'll cost you an extra $100, but it's worth it!
I have purchased a template from Bludomain.com - the template costing they have is very cheap and really liked them.
I have used Blu Domain for many years, now I cant get on my site or my emails. I have sent tickets to get help with no response. Now it looks like they are working under a new name called Socia Sites. STAY AWAY!
May 2022 I have had my email and web site with BluDomain since 2009. I suddenly was unable to receive or send emails, and my web site that I spent years creating was gone on, or around May 2nd. I have sent several emails to customer service from my personal email referencing my BluDomain account with no response whatsoever. It appears after reading other recent reviews that BluDomain is eliminating, without justification, many long time BluDomain customers. That is an unforgivable travesty. I would not recommend BluDomain to even my worst enemy! With regard to the five star rating, I doubt BluDomain would even have a one star rating if there were a zero star rating available.
Tip for consumers:
Don't use this company
Products used:
web site
I purchased the Charlie site 9/15/21 paid through PayPal transaction went through. Have not received the site yet! I sent in several tickets that I have not received my site with NO response! I then emailed to the email address on my PayPal trans action and NO response. So I ha e to open a case with PayPal with proof of emails and screen shots of tickets sent in. So we'll see if they even respond! I really hate this because I had a site with them about 10 years ago and the customer service was excellent and the site was amazing and easy to use! I think they need to have a dedicated person handle tickets turned in to make sure they get followed up on. I hope they get back in touch soon! I will definitely be sad if not because from past experience they were great!
Adding received my site today! Said my server was blocking Bludomain emails! Just glad it's fixed!
Products used:
None never received template for website
After many repeated attempts to get a response as to why my website is down, I have received no answer or fix to the problem. They certainly were happy to take my money though which I will be disputing on my cc bill.
Would give a zero if possible. I have hosted with BluDomain for a few years. Each year they "forget" to invoice for the domain name, which takes the renewal from $75 to $100. This year, it happened again, but there's more money on the line. I had just paid for a new template and the upload service. I've repeatedly emailed and submitted support tickets, but my site remains down. This has been going on since mid-January. I've reached out to the owner and received no response. One employee emailed me and said I needed to contact GoDaddy, but after two hours on the phone with GoDaddy, they confirmed that BluDomain holds my domain name. Even though I have paid my domain and late fees, BluDomain has not renewed my domain name. BluDomain has not responded about getting my domain name back since I paid $120 for them to retrieve it. They do not have a contact number to call, so customers are forced to email only.
Tip for consumers:
Do Not Use
Products used:
Website and domain name
All of our $100.00 websites can be viewed on the iPad and all mobile devices! Websites for the creative professional! www.bludomain.com/blog www.instagram.com/bludomain
We appreciate you taking the time to express your concerns. We always aim to resolve any issues our clients might face with the utmost professionalism and efficiency.
However, I must clarify that our records indicate a different scenario regarding the payment history and communication attempts. According to our billing department, there have been consistent delays in the payment of your invoices, 6 months or more. We have made several attempts to reach out and resolve these matters amicably even renewing your hosting and domain automatically without payment every year. The PayPal confirms these issues above as they receive all payments. Your payment due August of 2023 hasn't been paid to this date.
It is also important to address the public statements made regarding our company and staff. We take accusations of this nature very seriously. While we respect the right to free speech and customer feedback, allegations of this kind can be damaging. We kindly ask that any further public statements be made based on factual information if not we will take further action. We are a 20-year old company with hundreds of thousands of clients.
Our goal is to ensure that all our clients, including yourself, have a positive and satisfactory experience with our services.