Blossom Flower Delivery

That one star I gave has a negative sign in front of it! I ordered calla lillies and the local florist, who delivered, told me this company said to substitute the calla lillies with other flowers. They wouldn't even respond to my email! HORRIBLE COMPANY!

Military son ordered flowers for the first time ever for his mother for Mother's Day. It's July and no flowers have ever arrived; he's been told 2 different times they were delivered but they weren't. I (the mom) asked them to credit his account but they have to 'speak' to the delivery driver first and would let me know by phone/email; not surprisingly I did not hear a word back from them. It's DISGUSTING that they are allowed to continue operating in this manner as I have read many awful, similar reviews on the BBB site as well.

THIS IS A HUGE SCAM! I'M WARNING YOU NOW………DO NOT, IN ANY CIRCUMSTANCES, ORDER FROM THIS COMPANY! THEY TAKE YOUR MONEY AND KEEP MOST OF IT FOR THEMSELVES AND THEN SEND THE ABSOLUTE AWFUL SMALL, DEAD FLOWERS. IT WILL BE NOTHING LIKE WHAT YOU ORDERED ONLINE!

DO NOT ORDER FROM THIS SCAM COMPANY!

Terrible and RUDE customer service. Will NOT help you with late orders. Will not refund. Don't get what you order. ORDER from ANY OTHER PLACE and it has to be better than this one. I will be contacting Better Business Bureau.

THIS IS A SCAM! DO NOT USE. AFTER PLACING ORDER, WHICH WAS NOT DELIVERED, YOU CANNOT CONTACT THEM. IF CALLING, YOU ARE PLACED IN A QUEUE THEN THE PHONE DISCONNECTS ITSELF. IF YOU CALL TO PLACE AN ORDER AND TELL THEM ABOUT THE NON-DELIVERED ORDER, THEY TRANSFER YOU TO A NON-EXISTENT DEPARTMENT.
THE COMPANY IS A FRAUD. THE AD AND
THE WEBSITE ARE SCAMS! ANY POSITIVE REVIEWS LISTED ARE FAKE! I AM NOT A DISGRUNTLED CUSTOMER. I AM A TRUTHFUL, ONE-TIME USE EX-CUSTOMER, WHI FELL FOR THEIR SCAM!

Never use this company. I have had a horrific experience. None of the promised professionalism or customer service actually exists. My $200 flower order has disappeared. My son is alone in the infirmary for his 16th birthday without a gift from his parents. None of the promises of the company were upheld. Everyone went home for the day and couldn't care less: 1. The automated line says the flowers were delivered 2. The flowers were not delivered, they are lost somewhere 3. The instructions were not followed 4. I was not called nor was I emailed when the order was delivered, as promised 5. I called customer service and was told by Jay that he cannot reach anyone, no one can help me, nothing can be done, it does not matter that $200 of flowers are lost and my son is without a 16th birthday gift from his parents, that the owner and the company does not care and is not reachable, and that it will be dealt with in the morning.
I would advise against using this company for anything important. They are unable to follow instructions, follow through, make a delivery, or provide any meaningful customer service or caring. This is not who you want handling your important life events, choose another company.

DO NOT ORDER FROM THESE PEOPLE.

Many things went wrong with a simple order request.

1. The flowers were not delivered on the day of birthday even when ordered with plenty of time to spare.
2. Customer service rep LIED to me about changing the delivery to the next day. When I called, another customer service rep said it was not true. Even though the transcripts clearly show they stated the delivery would happen.
3. The next day saw a ate delivery with no knock on the front door or doorbell to showcase they delivered the flowers--because the vase they delivered it in was broken. So, they KNEW they delivered a broken vase and did not replace it nor change it out for a new one. The lazy folks just said..."you deserve a broken vase". The vase was thin and cheap as hell by the way.
4. The broken vase in the box cut my Aunt's hand. Luckily, she does not need stitches, or we litigations would have occurred.
5. There was no card. I had wrote a Happy Birthday card.even though it was late. But the lazy folks didn't even bother to include it in the delivery.
6. The flower arrangement was smaller than it should have been, as customer service assured to make up for the lateness, they would increase the size of the arrangement.
7. The flowers were wilted and drooped over like lifeless bodies. They delivered dead flowers!

When asking for refund after all of this information and knowing the broken vase cut my Aunt's hand, was late and the flowers were dead. They only offered me a 50% refund and a $10 coupon. I'm not ordering from those thieves again. Why would I want a coupon?

DO NOT ORDER FROM THESE PEOPLE.

It's all been said before. Placed an order 5/24 morning for same day delivery. Was told it would be delivered the next day, the 25th. Then today, received an email that they are still "out of flower" and would deliver on May 31st - ONE WEEK AFTER MY ORIGINAL ORDER. Hold times are ridiculous and chat people never respond. I just wasted 40 minutes of my day on this $#*!hole "store" which is most likely a virtual front for a total scam.

Yea they are pretty terrible. I gave them way too many chances that they did not deserve. If you order a big bear, which is a lot more, they will send a small one without reimbursement for how much you paid for what you originally wanted. Flowers are never what they are advertising. I used them 4 different times in about three years, just overall terrible. This last time I used them was for my sisters birthday, ordered them right away in the morning, paid extra for them to be delivered by 1:00 to her job. Just for them to be hard to get ahold of when the end of the day was nearing and she still didn't receive them. Their live chat was useless along with their number. They finally called me a half hour before my sister gets off work and their drop off time to tell me they did not receive their flower shipment and if I would be fine with them delivering them the next day… after my sister's birthday. I told them I rather had been told about their issue right away, rather than when the day is over with and it's too late. I could of figured something else out with a different company. They tried to talk me into the next day delivery with a 5% discount. (Ha! Come on now!) I declined and demanded my refund. He didn't sound too happy, but they can't be upset with customers when they are the ones who are failing to please us. They are definitely a scam.

This is a scam. The worst customer service. They lie about delivery. I am awaiting my refund, and sadly my sick friend is awaiting her flowers. They should not be in business.

Reluctantly, I find myself writing this critique of Blossom Flowers. A graveside memorial is not just an event; it's a delicate tribute to a life once vibrant and cherished. Such moments hinge on the smallest of details, with the prompt arrival of flowers being a silent yet profound gesture. Regrettably, this is where Blossom Flowers fell short.

My confidence was placed in their promise to deliver a floral homage that would grace the beginning of the memorial service. This trust was misplaced, as the flowers failed to appear at the appointed hour. The company's reaction to this failure only exacerbated the situation. Their lack of promptness in addressing the issue, coupled with a disconcerting absence of compassion, left me more than just disappointed.

The void left by the missing flowers was not a mere logistical error; it represented a lost opportunity to honor a life that meant so much too many. The company's indifference to my outreach efforts, their reluctance to offer a swift solution, and their apparent disregard for the emotional toll of their mistake were deeply troubling.

In a field where every petal and stem is laden with sentiment, one anticipates a level of understanding and attentiveness from the service provider. This expectation was unmet. The company's oversight in recognizing the emotional weight of their lapse was as significant as the lapse itself.

We seek the expertise of professionals like Blossom Flowers not only for their offerings but also for their sensitivity to the significance of such occasions. Sadly, Blossom Flowers did not demonstrate the requisite reverence.

This review is intended as a reminder to Blossom Flowers of the crucial role they play during life's most tender junctures. Flowers are a symbol of compassion, thoughtfulness, and the bonds we share. It is regrettable when the service provided fails to embody these qualities. Punctuality is not just a logistical concern; it is a token of respect and empathy, especially in the context of memorial services. I hope this account prompts a change, ensuring that no other family endures this kind of sorrow in a moment meant for reflection and homage.

I only gave this company one star because you must give them something. My husband was trying to surprise me due to him being out of town, and that was ruined. He placed the order at 9 am, and we call at 6 pm because he notice I never got them and the agent said the driver was on the way which was a lie. We called back at 8:15 pm they said the order was delivered I said to who? I didn't get any delivery I live in a gated community, and the driver didn't even call to get into my gate. We asked for a full refund, and we were told that it would be under investigation I Said the person that needs to be investigated is this company and driver for trying to take people's money. DO NOT ORDER FROM THIS COMPANY THEY ARE BOGUS AND LIARS.

Don't use. This a scam website. They will take your money and never diver. They lied on the phone 3x. This is if you have the patience to wait on hold.

Absolute DISGRACE! Paid for same day delivery to a viewing. They missed that and asked for more $$. Missed the Funeral too! Monday roll along and they asked for a new address they can send these to. I made the changes with their PROMISE that it would be there the same day. Received another email late afternoon ASKING FOR MORE MONEY! WTF!? Canceled the order and disputed the charge with my CC company. I have NEVER been more embarrassed in my life! One of our biggest clients, mother passed, and this company screwed the pooch! Thanks for nothing Blossom! You should be ashamed of yourselves. Biggest SCAM COMPANY EVER! ZERO STARS!

The flowers delivered looked nothing like the arrangement paid for - $100 for a pink & white basket decorated with pink & white ribbon-filled with DELUXE pink and white roses and hydrangeas. What was delivered is a BROWN basket with 4 pink roses and one red one, two brownish white hydrangeas & the rest was big, ugly yellow berries and green ferns, no ribbon at all …Also, so embarrassed that my niece received these UGLY flowers!

Tried to order flowers for my 91 year old Aunts funeral- They flowers did not arrive- Tried to offer me 10.00 credit and to deliver them late- UNACCEPTABLE- Would not advise using this scam company-

Hope this helps save someone else from being scammed-

If I could leave zero stars I would. First I was told they would deliver it to her work place on the 13th when I placed it on the 12th, then I get a text saying they can't deliver it. They said they would deliver it to my doorstep on the 14th. They never showed up. Now it's the 17th and still have nothing. Called a bunch of times and they put you on hold with 3 different people who all ask the same questions even with the order number. What's your address? What's your phone number? What's the recepients number? What's your name? What's her name? Pressed 2 to get a call back. Still no call back 3 days later. Bunch of foreigners. Stay away from this "business"!

A wonderful friend lost her mother, and I wanted to send some flowers since I'm hundreds of miles away, so I purchased flowers from Blossom Flower Delivery AND paid extra to guarantee delivery in time for the funeral.

The morning of the funeral, they texted, called me, and emailed me asking for $10 more, saying they didn't get their delivery of flowers and that they need to have a vendor make the flowers. Can you believe this, the morning of the funeral!

I paid the $10 (which I felt forced because it was the morning of the funeral. I asked them to send me a picture of the flowers, so I know my friend got them, and they said they would.

The next day after the funeral, I emailed to ask for the photo, no response. Then they emailed me back a few days later, saying they are working on getting me the photo. Then, they emailed and said the flowers were NEVER delivered. They didn't even have the decency to tell me that nor refund my credit card. Had I not asked for the photos, I would have never known they took my money and didn't deliver the flowers.

I'm still awaiting a credit back to my cards, and I will NEVER use them, and I recommend you don't either; what a scam! Horrible to teach people like this when they are going through a tough time in their life.

I placed an order on the 29th of August 2024. I paid $10.99 for handling fee, $5.00 for express delivery for same day by 1pm, $5.99 for another fee, $3.00 tip, the flowers were $59.99. The flowers were not delivered until Friday August 30th, 2024, after 2pm. The flowers were not what I ordered; they were also old. The picture on the left is the flowers I placed an order for. The picture on the right is the one that was received. Every time I try to get in contact with Blossom Flower Delivery the wait time is about 30 minutes. You will not receive a confirmation email, nor will you receive an invoice or receipt for your order. PLEASE DO NOT ORDER FROM THIS COMPANY! FIND ANOTHER FLOWER COMPANY TO ORDER FROM! SPEAKING FROM EXPERIENCE THAT DID NOT FELT GOOD!

Ordered on Saturday, two days before the funeral. Ordered the most expensive flowers for a woman who gave her life to our family for 60 years. They were so sympathetic that it was almost unbelievable. And now i know why. They offered everything - prompt, early delivery, added blooms on the flower display, full guarantees, for refunds if unsatisfied…and on and on. Comes he day of the Visitation and Funeral….nothing arrives! When I found out the day fo the Funeral, etc., that nothing had arrived, I was unable to reach anyone. After waiting an hour to have them pick up the phone ….(due to their onslaught of calls….no doubt from angry customers, they answered). They immediately said, "where an we re-send the flowers? I said, the 90-year old woman is in the cemetery now…she has no home. They said well where should we send it. The kept repeating that and i said, she has no home, the funeral is over, she's in the cemetery, etc. So they said, 'so you want to cancel?" I said I m not cancelling ….you failed to deliver the item. And this went back and forth. After, I looked up the cancellation policy and if the customer cancels, there's no refund or remuneration to be had. So I said, I m not cancelling. This company is a fraud and it's a shame that they are operating anywhere. Please share the word and protect your friends. I will go to my bank who I'm sure will remove the charge from my bank account. AVOID this company, they are NOT LEGITIMATE. And Spread the word about this SHAM!