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blitsy has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with blitsy most frequently mention customer service, and free shipping. blitsy ranks 48th among Craft Supplies sites.
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I'm thankful the whole Blitsy's team and Allison especially for the help in solving my problem with checking out and placing my order. It has been a great pleasure dealing with Blitsy's Customer Service! And yes, I'm Blitsy's fan. To my mind it's the best shop on the internet! I love the prices, quality of the poducts, simple and clean navigation on the site, free shipping to Russia over $ 100, Loyalty Program and a lot of inspiration! Thank you and good luck! From Siberia with love! :)
I received a coupon for 50% off my order they wouldn't honor. Prior to this incident there were other issues with website and customer service. I wouldn't recommend the website. When I contacted customer service they replied but they're attitude was one of not caring whatsoever where I took my busines which I said I'd take elsewhere and I have spent close to a thousand dollars on their website. Enclosed is a picture of the coupon they did not honored. This was the last act that took me over the edge. The fact that they simply could not have care less if I was stayed as a customer or not clearly showed me they do not value their customers.
Every crafter like myself is always excited to receive and use the purchases made specially when done online. However, with almost 1 month (25 days to be exact) of waiting/shipping, the excitement just waned and turned into frustration. Spending almost $125.00 plus international fees was no joke and one would at least expect a delivery of at least 5 to 15 days as written on the website. Maybe you should think about upgrading your delivery system? Partners? One big factor for me is definitely fast shipping/delivery,
I ordered what I thought was five Kemper brand pottery ribs from Blitsy, yet only received one. In both the description and picture there was no indication of which rib I was purchasing (other than the label "3 1/2"), and all other descriptions were plural. I received my order in a timely fashion, I just would not have paid the expensive price for my product and shipping if it was clear what I was purchasing.
Hi Allison! We're sorry you experienced this issue and please know we're more than happy to make things right with you if you contact us at support@blitsy.com. While this is a more recent update, we are now taking our own photography of the items we sell to ensure this does not happen again. Even so, if you do email us and reference your order we'll make it up to you since this sounds like the item description could have been much more clear. Thank you and we hope you contact our team so we can help.
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Discover the latest supplies and inspiration in arts and crafts. Shop online with fast and free shipping options worldwide at Blitsy.
Hello Elle!
We truly apologize for the delay here and completely understand this was frustrating. We want all of our customers to receive their parcels as soon as possible so you can start using them!
We offer free shipping options internationally with a low order threshold, which sets us apart from others. We use DHL Global Mail service since they provide great detailed information in the tracking. Australia is one of the countries to receive that generally receives their parcels very quickly, but recently we have seen a handful of parcels take a bit longer than 2 weeks to arrive due to customs review. Again, we are so sorry for the delay in this case. We are monitoring this situation closely and our team reached by emailing support@blitsy.com is always very happy to help.