On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.
Blindster Reviews Summary
Blindster has a rating of 4.6 stars from 3,585 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.
We monitor reviews for authenticity
Not bad at all. But just a little less nice than other similar blinds we have purchased. When inside mount, unused back of the bracket very visible when blind is top down. Pull cord splices split a bit too easy.
One of the 5 blinds was the wrong size. I was able to talk with someone, send a picture and get the new one shipped ASAP. Very helpful and accommodating.
Everything was pretty much perfect: the blinds were shipped pretty quickly and the quality was high for a low price. Even the hanging process went well, although the instructions they included did not match the parts with my blinds, so I had to go rogue on that. Even so it was really easy to figure out what needed to be done. I've already recommended blindster to others.
Blinds were delivered quickly and fit perfectly. They were for an upper, 15" window and came with a cord that was also only 15" long - I can't reach it without a stool - something I hadn't anticipated! Called customer service and described the problem and without blinking an eye they graciously sent out a longer replacement cord and clutch, no charge, no hassles. I would definitely do business with them again.
Awesome easy experience, customer rep. Sandra was very helpful with my order, and sent me samples to make sure my colors were the ones I wanted. Turned out I had all the wrong colors so she helped out tremendously... thanks
Blinds fit perfectly and cost less than off the shelf blinds at a home center. They look and function great. Family members will be ordering now that they have seen mine.
One of my orders did not ship to the correct home address.
Love the look and quality of my new blinds. Easy to install.
I made two purshaes with two different credit cards. Author: Billy Graham
Both cards got hacked within three days of each other.
June 1st 12 online charges in 3 countries and June 3rd
Home Depot in MA for $3,044.
Items were shipped in a timely manner. Relatively easy for husband to figure out how to hang :)
Everything worked great! Very satisfied and will order again from them!
We got these so quickly we couldn't get around to installing them for another week. When we did I am happy to say these cellular shades are really nice as just as we hoped and expected. Very easy smooth operation and they look really nice. I like the smaller cells and I'm happy with my choice. Great sale price too! Just wish we could have afforded to do the whole house. We'll wait for next year's sale for the rest.
I mentioned in the comments section that I needed extra long cords because the blind was over a doorway. That was overlooked, so I called customer service and it was resolved right away! Thank you, so much.
Defective blind part. Replacement was sent with fast and courteous emails. Great customer service. Very attentive to our emails.
I was satisfied. Product was well made. No problems
This is my second order with Blindster. I am extremely pleased with the product. I installed them myself. No problem. Customer service is outstanding
I have placed two separate orders. The first one I have received and I really like the quality of the blinds. Both of the orders that I placed I received an email saying "it is rare but the material that I ordered is on backorder". I don't see it as rare since it has happened to me 2 out of 2 times.
The price is right but it took a month to build my order of only 3 blinds. I placed an order on June 1st and it still hasn't arrived despite the website promising a much shorter timeline for production and shipping. The person from blindster i spoke with on the phone last week (6/20/16) said it would be completed by the end of that week (6/24/16) and that they would ship it 2-day fedex. It wasn't shipped until 6/28/16 despite receiving an email from blindster that it was shipped on 6/25/16.
I never received an update from blindster until I contacted them. They apologized and said they would speed up my shipping but apparently they don't have a good line of communication with their manufacturers (even though that seems like their only job). If you're in a hurry or have expectations for a reliable timeframe, go with someone else.
I'm so sorry for the delay!
Our factory has had backorder issues during the month lf June. This is very rare and is usually resolved very quickly. Unfortunately, this factory has had trouble getting the material they needed from their supplier.
The material has been received by the factory. Unfortunately, the delay in receiving the material was way longer and there were many orders that needed to be made once the material was received. This large volume of orders then take a while to make. They have been working on Saturday and Sunday every weekend to get back to our normal production time of 3 to 5 business days. We expect to be back to normal within the next 2 weeks.
There is no excuse for this delay but I did want to give you an explanation. I apologize again for the delay and really appreciate your patience. Your order did ship out on June 28th by FedEx 2 day air delivery.
Product looked as good in person as it did online. Quality blind, not flimsy, priced reasonably and received in a reasonable amount of time.
Sun shade was better than expected, great price, great product, easy install
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry that you had a problem with backordered material on your order.
This is a rare occurrence but I completely understand your frustration with it happening on 2 orders. I apologize for the inconvenience and appreciate your patience.