BlindsterReviews 3,581

We just built a sizable house and used Blindster for 2" Faux Wood blinds throughout the 2 main floors after hearing their add on the radio multiple times. My wife and I are thrilled with the blinds. They arrived quicker than expected, were a breeze to install with basic tools and look awesome! For the price (I intended to use the radio code RUSH but Blindster was actually running a better special and the blinds we chose were 35% off online), I certainly did not expect anything close to the quality of these blinds. I have recommended Blindster to several people already and will continue to do so. I'll be ordering blinds for the basement shortly!

We ordered 4 blinds, and one was delivered defective. We did not realize it was defective until it was already installed. I called Blindster to order a remake, but I was not given a delivery timeline. When I called back a week later to follow up, the manager was unable to offer any sort of guess as to the delivery timeline due to the "skeleton crew" working over the holidays. We now have a broken, inoperable blind hanging up in our home and no idea when the replacement will be delivered. Per the manager, it could be as much as 4 weeks after the reorder was placed. I understand that mistakes happen, but I'm really dissatisfied with how slowly the replacement process moves. This was the second large order I'd placed with Blindster, and I am generally pleased with their products, but if there is any issue with the product, the resolution is frustrating.

I ordered two blinds, exactly the same. When I opened one box, it was as I ordered. The second box however, had the wrong colored brackets, along with different colored valance pieces, used for outside installation. My order was for inside. How could this possibly happen? So obvious... two different colors! Suggest better quality control! I went ahead and installed because the brackets didn't show after putting the valance on. I like the blinds.

Order was split because you ran out of material. You made 2 of 4 shades and shipped them then told me about it. I had no chance to change to a different material. Now you say the remainder of the order was shipped, but you did not supply any tracking info, and you have not answered my email requests for tracking info. I am getting concerned! Where are my shades?
Update: shipment promised 2 days ago. My emails have been answered with excuses. Still no shades and not even tracking info. Even after it was promised days ago. Not the best service. We will see.

I had an issue with my order that was solely my own fault. I hesitated a week before calling as I had convinced myself I had no recourse. However, my problem was quickly and cheerfully corrected by a five-minute phone call to a customer service rep. I have dealt with a number of online companies, including a competitor, and never have I been more pleased. I would highly recommend this company and it appears they have a good product, even at the entry level.

Everything was in order. Blinds were well made and packaged well. They did not come with pull handles that slide onto the bottom tho for the vinyl roll up blinds. That should be standard equipment. We placed two separate orders. Neither time did we receive any updates of order status regarding completion of order and shipping / tracking infomation. That should not be the normal procedure. Hopefully next time it will be different. Two orders and not good communication at all.