business logo of Blinds.com

Blinds.com

Overview

Blinds.com has a rating of 4.6 stars from 2,705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality and window coverings. Blinds.com ranks 2nd among Blinds sites.

service
699
value
108
shipping
113
returns
69
quality
2,373
This company does not typically respond to reviews

Instant Feedback

135,345 reviews
+113
How would you rate Blinds.com?
grey star
grey star
grey star
grey star
grey star
Washington
1 review
0 helpful votes
Follow Kitty K.
Unfollow Kitty K.
Send Message
Share Review
Report Review

Perfection
May 11, 2024

Lots of good information with the videos and good help with the live chat.they fit my windows perfectly! The website was user friendly and I will use your site for the next time I need window coverings.

Date of experience: May 1, 2024
North Carolina
1 review
0 helpful votes
Follow Ruth T.
Unfollow Ruth T.
Send Message
Share Review
Report Review

Deceitful Ratings
March 22, 2024

I submitted a negative review and received an email saying it would not be published. The installation instructions did not match my product. There was an ugly safety device not pictured on the website that I did not want on my French door. Be aware that the high ratings posted on Blinds.com are skewed. Avoid this company.

Date of experience: March 12, 2024
North Carolina
1 review
0 helpful votes
Follow Arthur B.
Unfollow Arthur B.
Send Message
Share Review
Report Review

Excellent product
July 22, 2024
Updated review

Give them the correct dimensions and they deliver a perfect fit, including all fittings and clear installation directions.

Date of experience: July 12, 2024

Overall the experience has been good
June 7, 2024
Previous review

Overall the experience has been good

Date of experience: May 28, 2024
New York
1 review
0 helpful votes
Follow MICHELE B.
Unfollow MICHELE B.
Send Message
Share Review
Report Review

Easy Install!
March 20, 2022

The blinds were for a dormer window in our vaulted ceiling and we had to install it using an extension ladder. It was so easy to install for 1 person! Once the hardware was installed it snapped right in. We ordered the blinds with the motorized remote and solar panel - the cord was small enough we were able to tuck it in the sill. We would definitely order from Blinds.com again!

Loading...
Date of experience: March 20, 2022
Georgia
1 review
0 helpful votes
Follow REBECCA M.
Unfollow REBECCA M.
Send Message
Share Review
Report Review

I'm very happy with the blinds so far. They are pretty, are the perfect color for my room, functional, and affordable. I suggest you add to installation instructions for outside mount that one may need spacers if the frame sticks out from the wall. I was pleased that these were sent to me after the fact for free, though it took a couple of weeks (quicker than predicted by Blinds.com, wisely). However, I only received two and I think I should have received four. I sent an email inquiring about it in 2/21/24 and have not heard back. I improvised but would like to have the proper hardware in place for the long-term mount. Thank you.

Previous response:
Good instructions, good website layout, easy to see what I'm getting. Thanks!

Date of experience: January 15, 2024
North Carolina
1 review
0 helpful votes
Follow Christian J.
Unfollow Christian J.
Send Message
Share Review
Report Review

Alls Well That Ends Well
April 15, 2024
Updated review

Very much appreciated the help from designer Paul on my purchase. He was great in helping me identify more samples to suit our needs. I was frustrated that I couldn't get the roller shade that I wanted in motorized form. Was also disappointed that despite ordering my fabric to come in vertical layout, it came standard. In the end though, we're pleased with everything. The customer service is quite good here.

Date of experience: April 5, 2024

Very much appreciated the help from designer Paul on...
February 19, 2024
Previous review

Very much appreciated the help from designer Paul on my purchase

Date of experience: February 19, 2024
Oklahoma
2 reviews
1 helpful vote
Follow Jacqueline R.
Unfollow Jacqueline R.
Send Message
Share Review
Report Review

I love these blinds. Best money I've spent.
January 24, 2024

My samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order.

Date of experience: January 24, 2024
Texas
2 reviews
1 helpful vote
Follow Michael B.
Unfollow Michael B.
Send Message
Share Review
Report Review

Not worth the money.
September 9, 2023

I bought a small blind for a window next to my front door. After 15 days it finally arrived and it was 3 inches too long. Plus the cords were tangled inside the mechanism which made the slats hang at an angle. The slats also do not rotate at all. If I try to rotate them, they simply pull up on one side or the other. I called and was told that I would have to take them down and get into the cord mechanism and untangle the cords myself. Very disappointed in the customer service and the quality of the blinds. The customer service rep kept telling me to try to "lift" the blinds but blinds this size do NOT have a "lift" capability - not by hand or by string. Will keep the crooked blinds as I can't find that size any where else, but would NOT order from this company again.

Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
SocialCare .. Blinds.com Rep
over a year old

Hi Michael, thank you for taking the time to send feedback. I'm sorry to hear our Customer Service team was unable to help resolve your concerns, but I'd be happy to step in and help! We can certainly correct any defects or errors made on our side. Please look out for an email from us as we'd like to look into this further. - Austin L

New York
1 review
0 helpful votes
Follow Martin K.
Unfollow Martin K.
Send Message
Share Review
Report Review

Poor customer relations
January 17, 2024

I ordered 9 blinds on November 27. Estimated delivery date January 4. On January 5 I called to see where my blinds were. For some reason my order was placed on hold by blind.com even though they charged my credit card when the order was placed. I asked fir a manager to call me to explain the delay. My inquiry was"escalated". It is now January 10 and I still have not gotten a call from a manager although I got an email stating my order was shipped with a fed ex reference. The fed ex reference only indicates that a label for shipping was prepared on January 6 with an estimated delivery date of between January 19-24. The blinds were not shipped. I will never purchase from blind.com again and will tell everyone I know to never buy from this company that has no regard for customer satisfaction

Date of experience: January 10, 2024
Oregon
1 review
0 helpful votes
Follow Shoshana K.
Unfollow Shoshana K.
Send Message
Share Review
Report Review

This is my second set of blinds I"ve purchased with blinds.com. I've had many samples sent. Every time I"ve spoken with someone they have been so helpful. I've saved over a $1000 dollars and it was speaking with an agent that helped to facilitate that.

Date of experience: January 26, 2024
Texas
2 reviews
0 helpful votes
Follow David B.
Unfollow David B.
Send Message
Share Review
Report Review

New Windows needed new blinds
March 7, 2024

Website makes it extremely easy to choose the products I wanted and the purchasing process was streamlined and very efficient. Installing was easy, instructions were accurate. Bought previously for old windows, so already knew I would have a good experience,

Date of experience: March 7, 2024
Missouri
1 review
0 helpful votes
Follow Walt M.
Unfollow Walt M.
Send Message
Share Review
Report Review

All good!
December 31, 2023

All good! Pleasant interaction with design folks - even on a holiday weekend! Website is easy to use, prices are at a great discount but still WAY up there. Ordered ELEVEN blinds and was told no additional discounts - bummer. I am trusting the quality of the product will shine through for these prices! All in all tho, a good experience!

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
Follow jay J.
Unfollow jay J.
Send Message
Share Review
Report Review

Great price, Good Quality, terrible experience with assembly.
The shades fit properly, the price was good but almost impossible to hang with string everywhere.
They still aren't right. When I called for help some young girl, who sounded like she knew nothing, couldn't help me at all. She only added to my frustration. I am very mechanically inclined but this installation will haunt me.

Date of experience: April 23, 2024
Mississippi
1 review
0 helpful votes
Follow Norman S.
Unfollow Norman S.
Send Message
Share Review
Report Review

For those about to rock
July 5, 2024

Very,Very good we salute you! And again we salute over one hundred times enough for the minimum required characters, yes the minimum required characters

Date of experience: June 25, 2024
Mississippi
1 review
0 helpful votes
Follow Lena V.
Unfollow Lena V.
Send Message
Share Review
Report Review

Perfect fit, exactly what we needed
June 16, 2024

Super easy to get around the website to find exactly what we needed. We had a similar shade on our door for the last decade and it recently broke. Perfect replacement.

Date of experience: June 6, 2024
New York
2 reviews
1 helpful vote
Follow Maureen V.
Unfollow Maureen V.
Send Message
Share Review
Report Review

Awesome experience
November 1, 2019

Follow their directions and they will send you blinds that fit perfectly in your windows at an amazing value. Great quality - perfect fit. Ordered two separate times for 5 different rooms (we just built a new house) and each set was perfect. I have more to order and I know exactly where I'm getting them!

Date of experience: November 1, 2019
SocialCare .. Blinds.com Rep
over a year old

Hi Maureen, thank you so much for your wonderful review! I'm glad you love your window coverings. I hope you're enjoying your new house! --Brooke W.

Washington
1 review
0 helpful votes
Follow james E.
Unfollow james E.
Send Message
Share Review
Report Review

AWESOME product!
December 25, 2021

Amazingly easy to navigate your web site (even for an old non-pronoun dude like me!)

The installation of the mounting brackets was super-easy, and the cordless blinds look awesome immediately after I snapped them in place. Very impressed with final results.

Date of experience: December 25, 2021
Illinois
2 reviews
16 helpful votes
Follow scott M.
Unfollow scott M.
Send Message
Share Review
Report Review

Poor customer service
October 30, 2020

Ordered blinds for the whole house. 1 arrived broken, one was never shipped and 2 were sized completely wrong. Called customer service and they were no help. Next time I'd call in a professional to come measure and install. Would not recommend blinds.com

Date of experience: October 30, 2020
SocialCare .. Blinds.com Rep
over a year old

Hi Scott! Thank you for taking the time to review us. I am truly sorry for the poor experience we have provided due to these delivery and sizing issues on your order. I really would like to help get this corrected, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.

Washington
2 reviews
0 helpful votes
Follow Ashley V.
Unfollow Ashley V.
Send Message
Share Review
Report Review

Easy website to navigate. You just measure and fill in the blanks, so awesome. And you get to see a sample of what your window will look like. Would recommend this website to anyone wanting blinds. Not to mention it was less than half the price I found anywhere else.

Date of experience: February 7, 2024
New York
2 reviews
0 helpful votes
Follow E R.
Unfollow E R.
Send Message
Share Review
Report Review

I've been putting this off because I thought it was going to be a lot harder to figure out sizing. But this was such an easy shopping experience. I wish I'd done it sooner. The blinds are beautiful and the installers installed in 20 minutes. I do wish the website did a better job of showing light blockage. I probably would've ordered different blinds.

Date of experience: February 17, 2024