Blinds.comReviews 2,801

This is a follow up to previous review. Since posting here a few weeks ago, the company has reached out to me and has rectified the situation. My special thank you to Robin who diligently followed up on my past order. She has credited my owed balance for ordered shutters to the original cost as stated on blinds.com website and has looked into the ordering protocol on the website. I have one more window to cover with shutters and will be ordering from this company again. Thank you for looking into this matter.

Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery of the blinds until we actually moved into our new home and I was told no, once the blinds were made they would be shipped our immediately and there was no way to put our blinds delivery on hold, we had to accept delivery. Really! So now I am being forced to accept delivery to an address I do not actually live at yet, due to no fault of my own, and blinds.com does not care and will not work with me. I am already stressed out with moving and now blinds.com is adding even more stress to my move.
I truly regret ordering my blinds from blinds.com. Please be aware that blinds.com will NOT allow you to make changes to your delivery address and will force you to accept delivery even if you do not have the ability to do so.
Shameful business not willing to assist a customer. You have been warned and should think twice about ordering from blinds.com especially if you are unable to take delivery immediately.

Believe it or not, design consultant, Theresa Jordan, at Blinds.com was able to find my 5 year old order for top/down bottom/up cellular shades and order a replacement for one that had broken. This was critical to me as the shade was one of 4 in a kitchen bay window in a house that will soon be on the market! What is even more amazing is the first consultant I spoke to said the shades I had purchases were no longer available and sent some samples of my replacement options. When I called back and got Theresa, I explained how important it was to match the existing shades and how the samples fell so short of that, her response was, let me get back to you on that, I may be able to get that shade for you. She called back a few days later and Voila! My original order will be duplicated! What a great design consultant Theresa Jordan is! Thank you Theresa!

This was my second order with Blinds.com. I was very satisfied a year ago and this year I put up 2 more. Yep I'm biting off a little at a time. I'll be 76 soon and I can't afford everything at once, or for that matter the job would be too overwhelming for me. I did both installations myself. The blinds fit perfectly and look great on both installations and they went up without a hitch. (that's old people talk for a problem). The packaging was good and all the parts were there. I didn't need the instructions as I'm somewhat of an expert with having 5 installs under my belt previously. Thanks for a great value product and a courteous sales team and staff.
Best Regards,
Mike Vitale

After the installation, I went to use the Roman shade and I thought I was insane. The pull cord was actually on the outside of the shade, making it extremely inconvenient to access (the shade has horizontal metal rods inside). After asking customer service about it, they made me sent pictures three separate times to the "Asian" manufacturer, who then replied that it is made that way to hide the cord. This is the most RIDICULOUS design I could ever imagine, and I caution you to think twice about using this company. They outsource everything to Asia just to save money and we get inferior products. Btw, Home Depot owns Blinds.com. Time to shop at Lowe's.