Jose N.

Terrible experience with Blinds.com customer service. I was told when we paid for blinds installation that the blinds could be delivered to the installer's address which was a potential good back up for us. We decided to use the address of the home we are closing escrow on instead. Well, due to current lock down in place in California due to Coronavirus our closing date has now been delayed for at least 2 weeks. I called blinds.com to ask them to change the shipping address of our blinds delivery to the installer's address and I was told no that that was not allowed, even though I was told it was allowed when initially ordered the blinds. I then asked if blinds.com could delay delivery of the blinds until we actually moved into our new home and I was told no, once the blinds were made they would be shipped our immediately and there was no way to put our blinds delivery on hold, we had to accept delivery. Really! So now I am being forced to accept delivery to an address I do not actually live at yet, due to no fault of my own, and blinds.com does not care and will not work with me. I am already stressed out with moving and now blinds.com is adding even more stress to my move.
I truly regret ordering my blinds from blinds.com. Please be aware that blinds.com will NOT allow you to make changes to your delivery address and will force you to accept delivery even if you do not have the ability to do so.
Shameful business not willing to assist a customer. You have been warned and should think twice about ordering from blinds.com especially if you are unable to take delivery immediately.