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Blinds.com

Overview

Blinds.com has a rating of 4.6 stars from 2,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blinds.com most frequently mention customer service, great quality and window coverings. Blinds.com ranks 2nd among Blinds sites.

service
699
value
108
shipping
113
returns
69
quality
2,370
This company does not typically respond to reviews

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135,033 reviews
+113
How would you rate Blinds.com?
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Louisiana
1 review
0 helpful votes
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THIS IS A SCAM!
THIS IS A SCAM! DO NOT DEAL WITH THEM. Liees,, Lies, Lies,, scam. I ordered 1 single blind for more then $600 to test quality and color so we could do our whole home. It never showed up. They say it was delivered. Lie #1,, I tried getting more help from the tracking ( Dead end). They have cute message that say wait few more days and look in the bushes before calling. After calling and waiting more then 30 minutes with NO ANSWER I pushed 1 for a call back. Lie #2,, no call back. I called again nd waited 2 hours and 4 minutes to have what sounded like a robot or recording pick up and say " I cant hear you" nothing I can hear and HUNG UP N ME! After 2 hours of holding... I don't belive it was a real person,, SCAM. Then I decided since they wont pick up phone, I would reply to emails to leave message. Every email they sent me I tried to reply to and it says NO REPLY to that email possible SCAM... I started online chat that said wait time is 7 minutes,, about 10 minutes later the chat updated and said wait Tim is 7 minutes AGAIN,, Lie #4 SCAM. Finally someone started chatting and wanted me to reorder. I told them HELL NO cancel and get me refund. I want a refund# or Credit # something to prove I had a credit coming,, NO credit # or refund #,, Nothing,, just trust them to refund me. NEVER AGAIN!

Date of experience: July 20, 2020
SocialCare .. Blinds.com Rep
over a year old

Hi Paul, I'm so sorry you've had such a frustrating experience but I'm happy to help! I responded to your previous reviews and I'd love the opportunity to look into this further and help anyway I can. Please send me a message at SocialCare@Blinds.com and I'll work to turn this around for you! -- Blinds.com Social Care Team

Oregon
1 review
0 helpful votes
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Best bang for your bbbbbuck
December 13, 2022

Blinds.com made buying blinds so fun, like f*uck a birthday or Christmas... I'm buying blinds instead!

Date of experience: December 13, 2022
South Carolina
1 review
0 helpful votes
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Blinds
February 20, 2022

Very disappointed in the blinds they do not holdup to the winds and the cables keep coming lose and cables come out of the top.

Date of experience: February 20, 2022
Mexico
1 review
0 helpful votes
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Our second order
January 15, 2024

Second time ordering these cellular blinds… love them, but didn't realize they weren't the same quality as our first order

Date of experience: January 15, 2024
Florida
1 review
2 helpful votes
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Order all screwed up
December 16, 2018

Order all the same lifts on shades top down bottom up half the order was right and half was wron they are not replacing the wrong shades

Date of experience: December 16, 2018
SocialCare .. Blinds.com Rep
over a year old

Hi Mikael, I'm so sorry the shades didn't arrive as expected! Please send me an email at socialcare@blinds.com and I'll look into this further for you!

Nebraska
1 review
0 helpful votes
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Patio sunshades
April 7, 2022

Easy, easy! Great prices. The blinds are perfect for what we wanted. The colors weren't quite what we thought but close enough

Date of experience: April 7, 2022
Massachusetts
1 review
0 helpful votes
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Good blinds
August 13, 2022

Easy to work with web site is very easy. This is our4 second purchase and have recommended Blinds.com to friends and family

Date of experience: July 14, 2022
SocialCare .. Blinds.com Rep
over a year old

Hi Gary, I am sorry to hear there were technical difficulties while placing your order! I have just checked to make sure this is not an ongoing issue, and all is well as of now. Thank you for reporting this and please let us know if you see something similar again, at 800-505-1905 or SocialCare@blinds.com

Also consider going into your browser settings to clear the cache and cookies, as this can sometimes resolve issues with websites loading slowly. - Austin L

South Carolina
1 review
0 helpful votes
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Great products, easy install
November 20, 2022

Great selections. Easy to use site. Easy to pay options. Quick and simple and they ship to your door?! What?! No brainer.

Date of experience: November 20, 2022
Florida
2 reviews
0 helpful votes
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Great blinds fit perfectly. Very pleased
December 20, 2021

Couldn't be easier to order. Great quality, looks great, and easy to install by myself. Would def order again

Date of experience: December 20, 2021
Massachusetts
2 reviews
0 helpful votes
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Great hobbled shades
April 2, 2023

It mwas stressful in the measuring my windows but I think I got it right. I just hope it will look great on my windows!

Date of experience: April 2, 2023
Louisiana
1 review
0 helpful votes
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Great Blinds
January 31, 2022

Ordered these for my last home in Rockport Texas. Now ordered for my new home in Louisiana. Great quality. Great price for Bali.

Date of experience: January 31, 2022
California
1 review
0 helpful votes
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I am satisifed with your product
December 15, 2021

There is some confusion about the dimensions and the control. Explicit instructions about dimensions aren't there.

Date of experience: December 15, 2021
New York
1 review
0 helpful votes
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Amazing
May 24, 2023

Wonderful experience. Great website. Quality Material.Easy to install.Great sale. It accomadated me at the right time.

Date of experience: May 24, 2023
New York
1 review
0 helpful votes
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Fantastic
February 28, 2023

Exceptional customer service. On time delivery. Great products. Schuyler was awesome to work with! I will use Blinds.com again

Date of experience: February 28, 2023
Kansas
1 review
0 helpful votes
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No cords
December 18, 2021

Super easy site, plenty of options, speedy delivery, quality blinds, love the cord-free option -- cats can't chew on cords hat aren't there

Date of experience: December 18, 2021
Minnesota
1 review
0 helpful votes
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Faux blinds
February 5, 2022

I like what I got and I will probably buy more in the future but I did unsubscribe from future emails there were just to many

Date of experience: February 5, 2022
New Jersey
1 review
0 helpful votes
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Thanks for the update
January 17, 2023

The price was WAY lower when i clicked ADD TO CART. But someone saw3 my review and updated the promo code, which saved me the money. Thank you!

Date of experience: December 18, 2022
SocialCare .. Blinds.com Rep
over a year old

Hi Thomas. I am sorry to hear the price was higher than expected. I have reviewed your order and show that the promotion was not applied. Please note that once the items are placed in the shopping cart, you have to click the blue "apply promo" button toward the bottom of the page. I sent you a message regarding your order. I hope this helps! -- Jessica N

Arizona
1 review
0 helpful votes
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Easy peezy
April 3, 2023

Ordering (and changing an order) was super easy, I got exactly what I needed and I am very pleased with the product and the service!

Date of experience: April 3, 2023
Florida
3 reviews
0 helpful votes
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Amazing!
February 17, 2022
Updated review

Fast shipping great products, I love how it keeps the light out of the room perfect size for the room I need it for Thank you

Date of experience: February 17, 2022

Easy to use and explains how to measure your windows...
February 2, 2022
Previous review

Easy to use and explains how to measure your windows so you get the correct size

Date of experience: February 2, 2022
California
2 reviews
8 helpful votes
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Ordered blinds back in August. Spent approx $987.
Order came. One blind height and width were reversed-didn't fit
Blinds "sure fit" policy was enacted. Replacement blind shipped
Replacement blind was to arrive 9/10 or so
Replacement blind then moved up to 8/26
I was scheduled to be out of town on 8/26
I went to Fed Ex web site and rerouted shipment to local Walgreens
Upon returning home went to Walgreens with text message for order to get blind
Walgreens refused to give me blind with out Fed Ex tracking number which WAS NOT in text Message from Blinds.com
Walgreens refused to give me blind because my drivers license address didn't match the shipment. In the state of Ca driver's licenses are updated on line for new address. New license is not given until the license expires
So again, I phone blinds.com. I asked for a credit.
Credit refused.
Customer Service agent said another blind would be sent at no cost to my HOME.
Today, upon trying to track new order find out why I hadn't received the blind. It was sent AGAIN to the same WALGREENS and subsequently returned to BLINDS.COM!
Blinds does not answer their phones "due to covid."
Blinds does NOT answer e mails 'due to covid"
Blinds does NOT allow reviews of the company on their website at the current time---hmm maybe its because their service is SO MESSED UP-- they know it and don't WANT TO HEAR HOW SCREWED UP THEY ARE.
It's messed up companies like this that some how stay in biz, while good ones fail. If anything Blinds.Com should fail due to Covid.

Date of experience: September 21, 2020
SocialCare .. Blinds.com Rep
over a year old

HI Tom! Thank you for your review! I am so sorry to hear that you had such a poor experience due to this delivery issue on your order, and that you haven't been able to connect with Customer Service either to get this resolved. I can absolutely see how frustrating this must be and I would like to help, can you please send me an email at socialcare@blinds.com with your order information? Once I hear from you I can look into this right away! -- Lauren- A, Blinds.com Social Care Team