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Tom V.

Contributor Level

Total Points
168

2 Reviews by Tom

  • Blinds.com

9/21/20

Ordered blinds back in August. Spent approx $987.
Order came. One blind height and width were reversed-didn't fit
Blinds "sure fit" policy was enacted. Replacement blind shipped
Replacement blind was to arrive 9/10 or so
Replacement blind then moved up to 8/26
I was scheduled to be out of town on 8/26
I went to Fed Ex web site and rerouted shipment to local Walgreens
Upon returning home went to Walgreens with text message for order to get blind
Walgreens refused to give me blind with out Fed Ex tracking number which WAS NOT in text Message from Blinds.com
Walgreens refused to give me blind because my drivers license address didn't match the shipment. In the state of Ca driver's licenses are updated on line for new address. New license is not given until the license expires
So again, I phone blinds.com. I asked for a credit.
Credit refused.
Customer Service agent said another blind would be sent at no cost to my HOME.
Today, upon trying to track new order find out why I hadn't received the blind. It was sent AGAIN to the same WALGREENS and subsequently returned to BLINDS.COM!
Blinds does not answer their phones "due to covid."
Blinds does NOT answer e mails 'due to covid"
Blinds does NOT allow reviews of the company on their website at the current time---hmm maybe its because their service is SO MESSED UP-- they know it and don't WANT TO HEAR HOW SCREWED UP THEY ARE.
It's messed up companies like this that some how stay in biz, while good ones fail. If anything Blinds.Com should fail due to Covid.

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SocialCare .. – Blinds.com Rep

HI Tom! Thank you for your review! I am so sorry to hear that you had such a poor experience due to this delivery issue on your order, and that you haven't been able to connect with Customer Service either to get this resolved. I can absolutely see how frustrating this must be and I would like to help, can you please send me an email at socialcare@blinds.com with your order information? Once I hear from you I can look into this right away! -- Lauren- A, Blinds.com Social Care Team

  • SoftwareKeep

1/20/17

When you spend your money with a bunch of nerds who think everyone in the world is like them----don't expect any customer service. They will take your money and then blame you for the lack of instructions.

Tom Has Earned 8 Votes

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Thumbnail of user stephenf1594
3/27/24

Last experience was painful. I will never order motorized blinds from you again. I'm considering...

Thumbnail of user nancyk1681
3/27/24

Did not find much help by calling your help line.