Blinds 2Go Reviews Summary
The company exhibits a mixed reputation, with some customers praising the quality and design of their blinds, as well as prompt resolutions from specific customer service representatives. However, a significant number of reviews highlight persistent issues, including delayed deliveries, poor quality control, and inadequate customer support, leading to frustration among customers. Many express dissatisfaction with the company's return policy and the perceived lack of accountability in addressing complaints. Overall, while there are positive experiences, the prevalent negative feedback suggests a need for improvements in customer service and product reliability to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Have now purchased 5 blinds, all of excellent quality, delivered as per schedule & the prices are amazing.
I managed to snap a tilt wand & requested to purchase a replacement & I was supplied one free of charge, excellent customer service.
Would happily use again & already been recommending to friends & family.
So the blind arrived quicker 5hen I expected it to what was good. It does what I wanted and blocks out lots of light. Easy to put up as well.
Only down side is it did not come with any screws to out it up.
Good quality product with excellent fitting instructions.
A little fiddly to fit at first and then obvious.
My blind took about 10 minutes to fit. Mainly because ithe velux was in a really awkward spot.
I will be buying more from this company as I have two more Velux windows to cover
Was a bit apprehensive about ordering a blind for a velux window I've never done it before myself but it was so easy blinds2go website was great it gives you the option to choose window code then gives you a great range to choose from with a great price was the cheapest I could find and I shopped around it also gave you the option to recheck your order as once placed it was made to size so once again you had the chance to correct any information before proceeding. Was really pleased with it when it arrived looked great and had instructions that made it so easy to fit. Wouldn't go anywhere else for my replacement blinds now.
The ordering is easy, the blinds come with the measurement spot on. Downside is they take a long time to arrive. There are no wall plugs supplied. There are no instructions for plasterboard fitting. Everytime I get a blind, the pelmit fitting is different.
Blinds arrived intact and very securely packaged and on time which is amazing given the Covid19 crisis. Blinds fit perfectly and look amazing. Very modern and easy to fit with excellent foolproof instructions on measuring and fitting. 2nd order from this company that has totally met all our expectations. Based on this result we have just placed our 3rd order.
Really pleased with our made to measure blind which arrived for one of our lockdown decorated rooms. It has finished it off nicely. Great quality and a perfect fit. Thank you!
I purchased blinds for a 2 very long windows. The cords were 6inches long, therefore need a 12 foot ladder to climb up in order to open/ close/ pull up or down blinds. I tried telephoning to be told by recorded message that customer service is working from home. I tried to contact them and waited 2 hrs on live chat and still no reply. Emailed them and still no reply. Tried live chat again today -again no reply. I will not be ordering again.
Need Better Customer Service... Very Condescending towards Customers... Business and Jobs are Lost... One Customer at the time... Perhaps a lesson that could be learned by a Company that has expanded to a point where more could be done to help the Consumer... "BUYER BEWARE"...!
Ordered a white roller blind. When it arrived it wasn't white and had a label attached saying - dirty white. Contacted blinds 2 go via live chat and they explained that on their website it says - off white in the description. Asked them to show where it says this and they refused. A screenshot was sent of their own website where the blinds are advertised as - white and a copy of the order which stated the blind that was ordered was white. They are refusing to send us a white blind due to it being a made to measure item. This is disgusting customer service. The reviews on the website look fake, when you browse their page on Facebook you can see they do not reply to people asking where their order is or if there is a problem. They only respond to people where they think a sale can be made.
I ordered 2x Blackout Roman blinds for my bedroom. They DO NOT block out the light. The chain was so short I could hardly reach it to operate them and they are SO slow to go up and down it feels like every morning and evening is an extra chore. After spending >£200 I was expecting a quality, user friendly product. Sadly not the case. Customer services are frustrating to deal with- I've had to repeat myself time and time again. They've sent me a longer chain but ignored my other complaints and have not offered a refund even though I've explained repeatly I'm deeply unsatisfied with the product. GO ELSEWHERE!
Blinds arrived without any problems. Quality is good and are as described. Slight downside was that pattern isn't placed at the same point for the two blinds but as an upholsterer it's possible that it's only me that would notice details like that!
Just moved and ordered sutter blinds ready for move day. My husband fitted with ease and they look beautiful in duck egg from blinds2go.
I've purchased all my blinds from these. Samples are sent quickly. Great quality products. Never had an issue always come well packaged and they look amazing.
Kept informed throughout process. I heard about this company through a friend and would not hesitate to recommend to others.
Good service blinds made to measure perfect and look so good at the windows future orders will be made as when rooms are decorated
Delivery was as expected, just over 2 weeks from order. Packaging was OK. Fitting was fairly simple. So far so good.
However, I was disappointed with the fit. Despite my having given accurate measurements, the blind was too long, so it doesn't hang straight. Either lies on the windowsill, which will lead to dirtying of the bottom, or has to be left slightly above, leaving a bulge in it.
Also the operating chain is too short, making it more difficult and tedious to wind up and down.
This was my fourth roller blind from Blinds2Go. I have been really happy with them and find them very reasonably priced for made to measure. Ordering is very straight forward and they only usually take about a week to arrive. When I ordered my first ones there was a free blackout option which was a bonus!
I would definitely recommend them to anyone.
Easy to install and look great. Get someone get check your measurements just to be on the safe side. Mine were a fraction short.
Have ordered five blinds now from blinds to go. Ordering and delivery has been very straight forward. Really pleased with blinds, great quality and excellent price.
From the business
Order quality window blinds online at Blinds 2go, the UK's largest and longest established Internet blinds retailer. Fantastic prices on Wooden, Roller, Velux, Roman, Venetian, Conservatory, Pleated, Vertical & Day & Night Blinds. Free UK mainland del...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members