Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I was treated with respect, and my issues were handled professionally
Order was late due to Holidays. Got order only late. Good service with Hannah.
Hi Henry! Thanks for leaving a review! I apologize that your order was late, but happy to hear that Hannah provided good service!
~Lisa
Sent in a question about an item availability & an answer was sent back very quickly.
Hi Stacey, Thank you for reviewing us! ~Tiffany
Customer service was prompt in addressing my question and handled it appropriately.
Hello Tony! Thanks for leaving a review! Glad to hear you received prompt service and it was handled appropriately.
~Lisa
They flagged my order, and they won't send me any of my orders. Awful customer service.
I am so sorry to hear your order was canceled by our third-party fraud team. ~Tiffany
Quick and friendly response and very helpful with all my purchases.
Hey Allen, thanks for leaving us a review. ~Tiffany
Excellent. Sent an email and called and it was great service
Hi Larry, thank you for the review! We appreciate it. ~Tiffany
Great responsiveness regarding my questions about a recent order!
Hi Steven! Thanks for taking time to leave a review! Glad that you received a great responsiveness regarding your order.
~Lisa
Had a issue with points and they cleared it up immediately.
Hey Sean! Thanks for the review! Glad that we were able to resolve the issue with your points.
~Lisa
I wish I had got my answer sooner. Over 2/3 weeks I had to wait for my answer.
Hi Colt! Thank you for your feedback. I am sorry to hear you did not receive an answer in a timely manner. Email volumes are high, and you may give us a call for a faster response.
~Lisa
Helpful customer service except the minimum requirements for this review 😊
Hi Paul! Thank you for leaving a review! We appreciate that!
~Lisa
Had a couple questions and they addressed to my satisfaction.
Hey Spiros! Thanks for leaving a review! Glad that we were able to answer your questions to your satisfaction!
~Lisa
I called as well as emailed and received no answer initially and then little support.
Hi Jacob. Thanks so much for your feedback and honest review. ~Tiffany
Great! Very nice, answered all my questions in a polite and timely manner.
Hi Steve! Thanks for taking time to leave a review! Happy to hear your questions were answered politely in a timely manner!
~Lisa
I had a good experience, the reply came 1 day after my question
Hey Erik! Thank you for the review!
~Lisa
Very very very very very very very very very very very good
Hey Dave! Thanks for a Very very very very very very very very very very very good review! We appreciate that!
~Lisa
Fast shipping and great after the sale customer service.
Hey Greg! Thanks for taking the time to leave a review! Happy to hear that you are pleased with our shipping and customer service!
~Lisa
Great service and quick replies. What more could you ask for? I love bladehq.
Hi Kendall! Thanks for leaving a review! Happy to hear that you are pleased with our customer service!
~Lisa
My request was handled quickly and professionally. Exactly the way you would want
Hello Allen! Thanks for the review! Happy to hear your request was handled quick and professionally!
~Lisa
Not good experience because I didn't get my order yet
Hi Ronald. I am so sorry for the delayed shipping. We were closed for two three-day weekends for the the holidays. ~Tiffany
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven! Thanks for the review! Happy to hear that your customer service experience was respectful and professional.
~Lisa