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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Why am I filling out a ridiculous questionnaire just to receive my return shipping label to return a faulty product? My experience has been good but this is absurd.
Blade hq and Wendy are second to none. In a world where businesses ethics have been tossed aside and caring for the customers is no more, bladehq emerges standing tall. Therefore my appreciation and loyalty has a home
Hey Jaime!
Thank you so much for your heartfelt feedback! We’re deeply honored by your appreciation and loyalty to Blade HQ. Wendy and the entire team strive to maintain a high standard of ethics and customer care, and it means the world to us to know it’s making a difference. Your trust and support are truly valued, and we’re proud to have you as part of the Blade HQ family. Thank you for choosing us!
~Lisa
Your customer service representative Kimberly was absolutely helpful and prompt on my request. I'm very pleased with the results that she helped me with and I will certainly keep your company in mind and recommend you to others for future purchases. Respectfully Sean P Martin
Thank you so much for your kind words and feedback, Sean! We’re thrilled to hear that Kimberly provided such helpful and prompt service in assisting with your return request. We take pride in delivering excellent customer service and are so glad to have earned your recommendation.
Thank you for choosing Blade HQ, and we look forward to assisting you with future purchases!
~Lisa
I ordered with priority shipping and it took longer for them to process. It happens. They made it right and it did get to me safely! Thanks as usual for the excellent and concise support! Much appreciated!
Hey Dan!
Thank you for your feedback! We’re glad to hear that our support team was able to resolve your concern quickly. We understand that the display of the gift card application could be confusing, and we appreciate you pointing that out. We’ll take your suggestion into consideration as we work to improve the clarity of the checkout process for future customers. Thanks again for reaching out, and we're glad everything worked out smoothly with your order!
~Lisa
I had a question regarding a purchase I made. I emailed out of office hours, and was promptly notified that my email would be addressed as soon as possible upon regular hours, which was a nice touch, as I wasn't waiting around for a reply!
As soon as the office opened again my concern was immediately addressed in a very concise, friendly, and professional way, by a customer service rep named Jen N. Thanks Jen!
Hi Owen!
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Jen and our customer service team was positive. We always strive to address customer inquiries promptly, even after hours, and it's great to know Jen was able to assist you in a friendly and professional manner once the office opened. Your satisfaction is our priority, and we truly appreciate your kind words about Jen. We're looking forward to assisting you again in the future!
~Lisa
I've had great service and promoted delivery it means a lot being in remote Alaska and knowing l have your support thank you again
Ben Farago.
Hi Ben!
Thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with Jen and that we could support you, especially in remote Alaska. It's our pleasure to make sure you get the service and deliveries you need. If there's anything else we can assist with in the future, don't hesitate to reach out!
~Lisa
It is the best website to find a knife blade HQ seems to have all types of knives
Hi Rowan!
Thank you for the kind words! We're thrilled to hear that Blade HQ is your go-to place for all types of knives. We strive to offer a wide selection to meet the needs of every knife enthusiast. If you ever need assistance finding the perfect blade, we're here to help!
~Lisa
Mixed up my orders blade HQ sorted it out and got me the knife i wanted…
Hey Brandon!
Thank you for your review! We're so glad to hear that our team was able to sort out the mix-up with your order and get you the knife you wanted. We always strive to ensure our customers are satisfied, and we're happy to have had the chance to assist you. Thanks again for choosing Blade HQ!
~Lisa
I placed a medium sized order (mostly Christmas presents) that stated it was delivered, but no package was ever received. I just received an email from Kim F. Of Blade HQ's customer service team letting me know that they processed a full refund for the order. That is great customer service and why I will continue to buy all of my knives from them!
Hi Steven!
Thank you for sharing your experience! We're so glad to hear that Kim F. Provided exceptional service and resolved the issue with your order promptly. Ensuring our customers feel supported is a top priority, especially during the holiday season. We truly appreciate your loyalty and are honored to be your go-to for knives. Thanks for choosing Blade HQ—we look forward to serving you again soon! 😊
~Lisa
They were very helpful and kind with me as I asked about my order!
Hi Trevor!
Thank you for the kind words! We're thrilled to hear that our team was able to assist you with your order in a helpful and kind manner. Providing excellent customer service is a top priority, and we're so glad we met your expectations. We look forward to serving you again soon! 😊
~Lisa
I dealt with Kim F. In customer service and she was so quick to respond to my email and made sure my orders and questions were resolved quickly and correctly. Definitely would order from BladeHQ again based solely on Kim's pleasant and excellent customer service besides the prices and quality!
Hey Gordon!
Thank you for sharing your experience! We're thrilled to hear that Kim F. Provided such quick and pleasant service while resolving your orders and questions. Ensuring our customers have an excellent experience is our top priority, and we're glad Kim delivered that for you. We're excited to have earned your continued business and look forward to serving you again. Thank you for choosing Blade HQ! 😊
~Lisa
I recently purchased A microtech combat Troodon and had questions about it regarding the serial number, so I got in touch with Jen At Blade HQ, who was a wonderful person to talk to she took care of what I needed and told me the things I needed to know thanks again, Jen
Hi Gregory!
Thank you for your kind words! We’re thrilled to hear that Jen was able to assist you with your questions about your Microtech Combat Troodon. Providing helpful and friendly service is what we strive for, and we’re glad you had a great experience. If you ever have more questions or need assistance in the future, we’re here for you. Enjoy your new knife, and thank you for being a valued Blade HQ customer! 🗡️😊
~Lisa
*Update: After changing my review from a 5 to a 1 star, the company reached back out and agreed to do the right thing. Something an ethical company should have done all along. It's just unfortunate that it took this for them to do anything. Since I don't like playing these silly games, I'm only upping this to a 2 star. This changes nothing for me. I'll continue to shop the four other great websites.
I really wanted to like this company. I was set on only ordering from them. And, I spend more than I like to admit on knives every year. However, through multiple communications with them, it became painfully obvious that they did not value me as a loyal customer. Unfortunate. This is their loss, as there are numerous other great online knife shops that I will be using instead. Move along and find a more deserving company to do business with.
Hello!
Thank you so much for your feedback! We're delighted to hear that you've had a smooth experience with returns and find our site to be great. We’re committed to providing quick and hassle-free service, and it’s wonderful to know we met your expectations. If you ever need assistance, we’re here to help! 😊
~Lisa
My wife and I have purchased numerous items from BladeHQ over the years. They carry good products, and their customer service is always fast and very helpful. I recently had a problem with a product that was purchased from them, and Jen in Customer Service provided a helpful solution within 1 day! I will continue to be a BladeHQ customer for years to come.
Hey Brian!
Thank you so much for your thoughtful review! We’re thrilled to hear that you and your wife have had such positive experiences with BladeHQ over the years. It’s wonderful to know that Jen was able to assist you quickly and provide a helpful solution. Your loyalty and kind words mean the world to us, and we look forward to serving you for many years to come. 😊 If there’s anything else we can do, don’t hesitate to reach out!
~Lisa
Kim reached out quickly and was very nice and helpful when I talked to her.
Hey Trinton!
Thank you for your kind words! We're thrilled to hear that Kim was quick to respond and provided such friendly and helpful support. Your satisfaction means a lot to us, and we’re always here to assist you. If there’s anything else you need, don’t hesitate to reach out. 😊
~Lisa
Return customer wanting to purchase a launch 9 black handle silver blade it was 104 dollars I believe, I explained to Jen that I wanted to get it for 100 shipped a four dollar difference and Miss Jen explained no discounts so I bought from a different company for 94 dollars. Jen and you all have lost my business for about 5 bucks no biggie, simple math and trying to save a buck. Thanks I will shop elsewhere from here on out
I needed to return a couple knives and Alyssa T. With BladeHQ made the process super smooth and easy!
Hello!
We're thrilled to hear that BladeHQ's customer service made the experience smooth and easy for you. We truly appreciate your feedback! If you need any further assistance, don’t hesitate to reach out. Thanks for choosing BladeHQ!
~Lisa
Thank you very much for quick response (especially Jen). I will start buying your products and still leave a little hope that after big orders you will make some personal sales.
Hi Sandro!
Thank you for your feedback and kind words! We’re thrilled to hear that Jen was able to assist you quickly. We’re excited to have you as a customer and truly appreciate your support. If there’s anything else we can do to help, please don’t hesitate to reach out. Happy shopping, and we look forward to serving you again!
~Lisa
Wendy R was amazing with the response time and information was prefect. She answered my questions very well with great information.
Hey Thomas!
Thank you for your kind words! We’re so glad to hear that Wendy provided quick responses and great information to answer your questions. We’ll be sure to share your feedback with her. If you ever need assistance again, we’re here to help!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stephen!
Thank you for your honest feedback and for taking the time to leave a review! We appreciate the 5 stars! We’re glad to hear that your overall experience has been good. We understand that completing the questionnaire for a return shipping label might feel like an inconvenience, and we sincerely appreciate your patience. The questionnaire is in place to help us ensure returns are handled accurately and efficiently.
We value your input and will continue working to make the process as smooth as possible. Thank you for choosing Blade HQ, and we hope to assist you again in the future!
~Lisa