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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I was interested in a small fixed blade knife I saw on the BladeHQ site. While researching, I found that the actual maker of the knife had them on sale on his site for $100 less than BHQ. I wrote BladeHQ asking if they could match that price. After a week, I received a request to provide the "item number" on BHQ's own site even though I had provided a URL to their product page and also to the maker's product page. I responded to that request explaining how to find the product on their own site, only to be told "Unfortunately, the website you provided does not appear to be an authorized dealer. I'm truly sorry for any inconvenience this may cause, but we are unable to price match from this site." It is the maker's own site! How can it not be authorized? How can a CSR actually think it is okay to write that as a response?
Pocket knives are my hobby. I purchase a fair number and purchase from multiple online retailers. BladeHQ is consistently the most likely to not ship promptly, be delayed in responding to customer service inquiries, or just pull nonsense like this.
BladeHQ - I just ordered directly from the maker's site. No plans to order from you in the future. To many other retailers with the same products providing a better experience.
Jen was very helpful in regards to my inquiry, answered my question with appropriate detail
Hi Devon!
Thank you for your kind words! We’re delighted to hear that Jen was able to assist you with detailed and helpful answers to your inquiry. Providing clear and thorough information is always our goal, and it’s wonderful to know we met your expectations.
We appreciate your support and look forward to assisting you again!
~Lisa
I had requested an engraving but in the end changed my mind. Your team were able to cancel th engraving and send out the knife,
Hey Efraim!
Thank you for your feedback! We’re so glad our team could accommodate your request to cancel the engraving and get your knife sent out quickly. Providing flexible and efficient service is always our goal, and it’s great to know we could deliver for you.
We look forward to serving you again in the future!
~Lisa
Customer service from Jen was first class! Products were exactly what I ordered, gift wrapping was a great extra touch and shipping was right on time. Highly recommend this shopping with BladeHQ!
Hey Mel!
Thank you for your amazing review! We’re so glad to hear that Jen provided you with first-class service and that everything—from the products to the gift wrapping and on-time shipping—met your expectations. We truly appreciate your recommendation and look forward to serving you again soon!
Thanks for choosing Blade HQ!
~Lisa
Had to cancel my order due to shipping time and leaving the country.
Hi Nolan!
Thank you for sharing your experience! We’re sorry to hear you had to cancel your order but completely understand the situation. If there’s anything we can assist with in the future, we’re always here to help.
Safe travels, and thanks for choosing Blade HQ!
~Lisa
This was my first time ever returning a knife and BladeHQ made it a breeze. I honestly feel so much more confident buying something in the future knowing that this is there on the off chance you need it. They even paid for the shipping return label. Cannot be happy enough with my experience!
Hey Jeff!
Thank you for your fantastic feedback! We’re thrilled to hear that your first return experience was so easy and hassle-free. Making sure our customers feel confident and supported is a top priority, and we’re glad the return process exceeded your expectations—covering the shipping label is just one way we aim to help!
Thanks for choosing Blade HQ—we can’t wait to assist you with your next purchase!
~Lisa
Just wanted to say thank you for the assistance I received from Kim. I wasn't looking for a handout or a gift, but I received one that means a lot to me. Empathy. I asked for a label to be printed, but instead she demonstrated an understanding of the complications involved for me to travel and pay someone to print it for me. And instead of risking me getting out in the winter storm, Kim arranged to cancel my order completely.
Thank you, Kim. You didn't have to do that, but I really appreciate that you did.
Hey Jason!
Thank you for sharing your experience! We’re so glad to hear that Kim was able to assist you with such empathy and understanding. Going the extra mile to accommodate your situation is exactly the kind of care we strive for, and it’s wonderful to know Kim made a meaningful impact.
Thank you for choosing Blade HQ—we’re always here to help!
~Lisa
Jen is very responsive and explicit.Good explanations.
Thank you very much Jen.
Hi Laurent!
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with clear and responsive communication. Providing thorough explanations and great service is what we strive for, and we’re happy Jen made your experience a positive one.
Thanks for choosing Blade HQ!
~Lisa
As always the team at Blade HQ goes above and beyond for their customers. Always a pleasure and can't wait to buy my next knife here!
Hello Oleksandr!
Thank you for your amazing feedback! We’re so happy to hear that our team continues to exceed your expectations—it’s always a pleasure to serve you! We can’t wait to help you with your next knife purchase!
Thanks for being a valued Blade HQ customer!
~Lisa
I didn't think emailing an issue with my order would get such a quick response, but they responded within 15 minutes of me emailing them and they resolved my issue. I've ordered from Blade HQ before, and I will definitely order from them again.
Hi Jun!
Thank you for your fantastic feedback! We’re so glad our team could respond to your email so quickly and resolve your issue. Providing prompt and efficient service is always our priority, and it’s great to hear we’ve earned your trust and future orders.
Thanks for choosing Blade HQ—we look forward to serving you again!
~Lisa
Got my return processed and followed up with info an details.
Hey Aaron!
Thank you for your feedback! We’re so glad to hear that Jen was able to assist you with your return quickly and provide all the necessary details. Fast and friendly service is what we strive for, and we’re happy we could make the process seamless for you.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
Very good experience. Kim, got everything sorted out quickly.
Hey Jose!
Thank you for sharing your experience! We’re so glad Kim was able to sort everything out quickly for you. Providing efficient and helpful service is what we aim for, and we’re happy we could make it a good experience.
Thanks for choosing Blade HQ!
~Lisa
Thank you for listening to me. Thank you for your gift I appreciate your quick and thoughtful response.
Hey Joe!
Thank you for your kind words! We’re so glad we could assist you and that our response made a positive impact. Your appreciation means a lot to us, and we’re always here to help whenever you need.
Thanks for choosing Blade HQ!
~Lisa
I received a knife from Blade HQ. Recently and had a minor manufacturing issue with it. I called customer service and spoke to Mrs Dallas about it and she resolved the issue immediately. Great customer service at Blade HQ! I will definitely continue to due business with them.
Hey Todd!
Thank you for sharing your experience! We’re sorry to hear about the manufacturing issue, but we’re so glad Mrs. Dallas was able to resolve it for you right away. Providing excellent customer service is always our priority, and it’s wonderful to know we’ve earned your continued trust and business.
Thanks for choosing Blade HQ—we look forward to serving you again!
~Lisa
Ordered 2 knives before Christmas Dec 13 and 21. Received no notification on my order til January 8. There was no tracking.
Quick and easy customer service that immediately addressed my issue. Jen was very professional, polite, and helpful.
Hey Kyle!
Thank you for your kind words! We’re so glad to hear that Jen was able to address your issue quickly and professionally. Providing polite and helpful service is what we strive for, and we’re happy we could make your experience a great one.
Thanks for choosing Blade HQ!
~Lisa
USPS lost my shipment (I know! Shocker!). Blade HQ quickly shipped out a replacement order. Greatly appreciated!
Hey James!
Thank you for your great feedback! We’re sorry to hear about the USPS shipping issue, but we’re so glad we could quickly resolve it for you by sending out a replacement. Providing fast and efficient service is always our priority, and we’re happy we could take care of it.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
This is the best place to buy knives on the internet! Ive bought all my knives through Blade HQ. High quality products and excellent customer service. They ship fast and products always come as advertised. This is my one stop shop for everything sharp and pointy.
Hey Chris!
Thank you so much for your incredible review! We’re honored to be your go-to shop for all things sharp and pointy! It’s great to hear that you’ve consistently had positive experiences with our products and customer service. We work hard to make sure every order is fast, reliable, and meets your expectations.
We truly appreciate your loyalty and look forward to serving you for many more sharp purchases in the future!
~Lisa
I truly appreciate Kim F. Getting back to me very quickly and giving as helpful and considerate of an answer as was possible (-:
Hi Siana!
Thank you for your kind words! We’re so glad to hear that Kim was able to assist you quickly and provide such helpful and thoughtful support. It’s always our goal to offer the best service, and we’re happy Kim made a positive impact on your experience.
Thanks for choosing Blade HQ—we look forward to helping you again in the future!
~Lisa
Kim F. Was extremely helpful! My knife arrived without a screw and she was able to get me a shipping label and full refund plus shipping. Thank you
Hey Aaron!
Thank you for your great feedback! We’re thrilled to hear that Kim was able to resolve the issue so quickly and efficiently. Providing prompt and effective solutions is our goal, and we’re glad we could make things right for you.
Thank you for choosing Blade HQ—we look forward to serving you again!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent interaction with us.
We understand how important clear and accurate communication is, especially when it comes to inquiries like price matching. While we strive to offer competitive prices and great service, we clearly fell short of properly addressing your request and understanding the details you provided. For that, we’re truly sorry.
We also apologize if our response regarding the maker’s website as an 'unauthorized dealer' was confusing or seemed dismissive. This was an oversight on our part, and we will review this situation internally to ensure our team is better equipped to handle similar situations more effectively in the future.
Your experience matters to us, and we’re disappointed that we didn’t meet your expectations this time. While we regret losing your business, we appreciate your feedback as it helps us identify areas where we can improve. If you ever decide to give us another chance, we’d love the opportunity to provide the level of service you deserve.
Thank you again for your honest feedback, and we wish you the best in your knife-collecting journey.
~Lisa