• Bittrex

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Overview

Bittrex has a rating of 1.42 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Bittrex ranks 710th among Cryptocurrency Other sites.

  • Service
    11
  • Value
    10
  • Shipping
    6
  • Returns
    7
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
See all photos
How would you rate Bittrex?
Top Positive Review

“Max G.”

Max G.
6/15/20

Nice interface, happy with the support, simple and convenient to manage. Always help if you do not understand, and so generally happy with everything, thank you for your work.

Top Critical Review

“Holding money hostage”

Patrick D.
4/13/21

For basics this site is fine. However, if you ever encounter any problems, you might as well kiss your money goodbye. Just research Bittrex Support, or go to their Facebook profile. FB profile links to their Zendesk support site that is fully automated, and their Twitter account doesn't allow messaging for any reason. If you have a problem with their site or a transaction, that money is done. An invalid transfer that fails for any reason isn't just returned to your account automatically. It's gone. No response to support cases, nothing. The company basically steals your money.

Reviews (27)

Rating

Timeframe

Other

Thumbnail of user patrickd501
2 reviews
1 helpful vote
April 13th, 2021
Verified purchase

For basics this site is fine. However, if you ever encounter any problems, you might as well kiss your money goodbye. Just research Bittrex Support, or go to their Facebook profile. FB profile links to their Zendesk support site that is fully automated, and their Twitter account doesn't allow messaging for any reason. If you have a problem with their site or a transaction, that money is done. An invalid transfer that fails for any reason isn't just returned to your account automatically. It's gone. No response to support cases, nothing. The company basically steals your money.

Thumbnail of user kings88
2 reviews
0 helpful votes
October 18th, 2023

The local police needs to be alerted, but mayacleverly at proton dot me should be informed all over the world so that they may press for removal against these con artist managers and arraign them in English court. Many of them are in jail because of your work. That would be a huge accomplishment.Congratulations on your efforts.This was a fantastic suggestion! Thank you for everything you do! I can't imagine how much time and effort you put into this!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mdn69032
2 reviews
3 helpful votes
December 18th, 2023

I strongly discourage using Bittrex due to their poor withdrawal practices. Thankfully, I found assistance from support (at) fast-recovery(.)io. My experience highlights the importance of seeking reliable alternatives for financial transactions to avoid the frustrations caused by companies like Bittrex."

Thumbnail of user isabelb154
1 review
0 helpful votes
September 4th, 2023

It was not easy with Bittrex after denying me access to my money. A big scam company almost got away with my hundreds of thousand dollars.

Service
Thumbnail of user lucasl191
1 review
0 helpful votes
September 18th, 2023

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Thumbnail of user micho2
1 review
0 helpful votes
January 15th, 2023

Terrible. I WISH I saw all of these red flag warning before I opened an account. Add me to the long list of customers who are locked out of their account for MONTHS, with little to no "support". I was beyond frustrated, mad, and upset until I came across tweedSidereclaim "com".

Service
Value
Thumbnail of user juder50
1 review
0 helpful votes
May 24th, 2023

Website is not legit and paying, they started paying me at the beginning and then they blocked my account. I have invested more than 550 USD in BTC inside now they are not paying back the daily commissions. I wrote 17 emails to support before they bother to answer me to tell me they blocked me for funny reasons, don t invest here is a big big SCAM I reported on /-// /

Tip for consumers:
Stay away

Service
Value
Thumbnail of user kevins2014
1 review
1 helpful vote
October 6th, 2021

This is an unreal platform. I made deposits frequently and monitored my account closely, their contact with me reduced drastically since the day i started seeking withdrawal. Chasunahltd.com guaranteed me safe return of my profit so i hired them, i got back my crypto that was stuck with bittrex for days.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dwayneb142
3 reviews
0 helpful votes
July 14th, 2022

Only wizard get there money on here, as for me they didn't honor my withdrawal order and always wanted more money. I would have lost everything if not for the intervention of Freenolds for retrieval. Do not deal with them, it's a ponzi scheme.

Tip for consumers:
Do not invest any money with them.

Service
Value
Returns
Quality
Thumbnail of user brunop106
2 reviews
0 helpful votes
February 29th, 2024

They got hold of my money for several months I couldn't withdraw the money I put into Bittrex after a couple months of investing with them I contacted Bittrex customer service they told me they where going to look into it that's how I waited for months without them solving my problem I was able to get my money back with the help of an expert from Reguls.online

Tip for consumers:
You can trust Reguls.online they will help you get your money back from Bittrex

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottew220
3 reviews
1 helpful vote
July 12th, 2021

Being a scam victim can depressing, you were given empty promises. They usually stop replying after achieving their aim with hurts even more, i have been there too as i was too ambitious and wanted financial security which made me invest a huge chunk of my life savings. I never thought i would be getting back a dime back and already lost hope until i contacted a team which was just a leap of faith as i wasn't going to go down without a fight. Recoverytemple, a recovery team that helped me get a significant sum of my investment back. Do not brood alone, make a move too, send a mail to their team support@ recoverytemple. Tech.
You can restore the sanity those scammers took from you.

Thumbnail of user anthonys2618
1 review
0 helpful votes
December 9th, 2022

Sent crypto funds from my account and for no reason my account and funds got frozen,if not for investigating firm I reac h on Q.R code that hel p me my funds would've been gone forever.

Tip for consumers:
Scan Q.R code for aid on crypto retrieval.

Thumbnail of user naelm8
2 reviews
2 helpful votes
February 7th, 2022

They blocked my account access all of a sudden unless I provide them with three pictures and a picture of my driver license that contains basically all sensitive information. The customer service is terrible and won't answer any access questions. Now my money is basically gone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sashim1
1 review
0 helpful votes
February 19th, 2022

After depositing over £*******, I was not allowed to withdraw or access my account.
I reported the matter to
Secure. Cyber@
Aol. Com

They helped me recover and restore my account.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gomeze3
1 review
0 helpful votes
November 9th, 2023

Well I was so confused at first when I lose my 5600€ to some fake brokers who lead me to buy btc and I was lucky enough to met a firm call Assetrecoup.org they requested for some details from like the proof of payment made to the fake brokers within a week my lost funds was returned back to me

Service
Value
Shipping
Returns
Quality
Thumbnail of user maxg106
3 reviews
18 helpful votes
June 15th, 2020

Nice interface, happy with the support, simple and convenient to manage. Always help if you do not understand, and so generally happy with everything, thank you for your work.

Thumbnail of user bittrexm
1 review
0 helpful votes
July 6th, 2022

They blocked my account access all of a sudden unless I provide them with three identification pictures that contain basically all sensitive information. After nevertheless having gone through with all of it, they locked me out of my account anyways. *LOL*

Thumbnail of user desmondj44
8 reviews
9 helpful votes
January 19th, 2024

If it was possible to give no ratings at all i would
I fear it's a scam you can't withdraw ur crypto no matter what it just reflects ur balance
Nexaright.info can help with recovery services if you have been conned.

Thumbnail of user janem692
1 review
0 helpful votes
June 19th, 2020

This Cryptocurrency exchange is simple and easy to use,
But the fees are quite too high for the small volumes.

Thumbnail of user williamh4327
1 review
0 helpful votes
January 10th, 2023

DO NOT PUT YOUR MONEY INTO THIS! Trust this company with your money at your on peril! They will hold on to your money and refuse every withdrawal attempt,instead they will ask you to pay for "taxes' continuously. They are thieves. Fortunately, I was able to make a formal complaint and a complete refund subsequently with the appropriate authourities via <> Coïnbµllock ät G M A I L.COM <>. Còntact them if you have a similar problem

Thumbnail of user samya21
2 reviews
0 helpful votes
November 1st, 2022

They made me took out loans and yet they kept on asking for more, then i knew its a scam, i seeked and found help to get out back all i was owed with the help of broadoak-capital com

Thumbnail of user cameronr251
3 reviews
1 helpful vote
July 6th, 2021

Hello my name is Cameron, I am officially filing a complaint regarding my disabled account here at BITTREX. At the end of this complaint, I hope to show the shockingly unfair advantage BITREX has over it's users, how the language written in the terms and conditions allows BITREX to gain an grossly unequal one sided position to the disabling and suspending of active verified accounts.

An unconscionable contract is a contract that is so severely one-sided and unfair to one of the parties that it is deemed unenforceable under the law. Unconscionability in contract law means that the contract is one that leaves one of the parties with no real, meaningful choice, typically due to significant differences in bargaining power between the parties to the contract. Let's look at an example written in the BITREX Terms of Service Version 4. Effective date January 21,2021.
In section 6.6. Custodianship of Tokens and Fiat Currency it states, Bittrex does not own any Tokens or fiat currency that it holds for its customers. It also says that
We, the user, retain ownership and control of our Tokens and fiat currency while in the custody of Bittrex.

I have had my account disabled for over two weeks now. Never was I given a reason. My holdings of crypto became a hostage to BITREX. I was a verified normal user. I have contacted support many times with no answer to why. Reading further into the contract that BITREX has carefully written, contains some disturbing language. And starts to draw a picture of what BITREX can do to its customers. Leaving us helpless and without any answers as our money is being taken right in front of our eyes. Read the next part of the Terms and Conditions closely.

8.9. Property Disputes

Bittrex may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to Bittrex has been provided to Bittrex in a form acceptable to Bittrex.

So BITREX answers BITREX and then makes the decision based on what BITREX believes is acceptable. Where do we, the owner, have a say in what happens to our assets?

10.2. Suspension or Termination of Services

Bittrex may, at its discretion and without liability to you, with or without prior notice and at any time, temporarily suspend or permanently terminate your access to all or a portion of any Services.

The next condition is more strong evidence of an unconscionable contract.

"Bittrex will not involve itself in any such dispute or the resolution of the dispute. You agree that Bittrex will have no liability or responsibility for any such hold, or for your inability to withdraw Tokens or execute Trades during the period of any such hold."

So if I understand. This is saying that BITREX, with its sole discretion, can and most likely will suspend your account for any number of reasons, But will not involve itself in any such dispute or RESOLUTION of the dispute. And that your Tokens or $$$ are visible in the app but as much as you want to trade or get them back, all you can do is look at them on the computer screen followed by the ever so friendly
"Your Account is Disabled" pop-up warning.

Some more Terms and Conditions that prove difficult to understand.

Bittrex has no obligation to segregate your fiat currency in a separate bank account or to segregate any of your Tokens at a separate blockchain address. Fiat currency and Tokens are "fungible" (of goods contracted for without an individual specimen being specified)" able to replace or be replaced by another identical item; mutually interchangeable. With other like fiat currency and Tokens, and, to the extent you are entitled to withdraw or otherwise receive any funds or Tokens, you are entitled to a quantity of fiat currency or Tokens but not any particular fiat currency or Tokens. You will not claim ownership of any particular Tokens based on the blockchain address, blockchain transfer record or other basis.

Whether one side has grossly unequal bargaining power, whether one side had difficulty understanding the terms of the agreement (due to language or literacy issues, for example), or whether the terms themselves were unfair (like sky-high arbitration costs, or any other reason mentioned here to.

I worked very hard to purchase that is being held hostage by a shady, cruel, unethical, disgrace of a crypto trading platform. That should have never been granted a license to be anywhere near other people's hard earned assets.

Tip for consumers:
Don't use this service

Products used:
Trading crypto

Thumbnail of user michaelh7473
1 review
0 helpful votes
September 16th, 2023

I had a problem with my account, it got disconnected and they stole all my money. But with the help of S̤ṲP̤R̤E̤M̤E̤ a̤s̤s̤e̤t̤s̤ R̤E̤C̤O̤V̤E̤R̤Y̤•̤o̤r̤g̤ I managed to get all my money back

Service
Value
Quality
Thumbnail of user victord432
12 reviews
36 helpful votes
October 25th, 2023

Scam website do not engage this is a big scam do not use this website for anything whatsoever if you have been defrauded via this platform visit Nexaright.info.

Thumbnail of user michaelk295
1 review
1 helpful vote
March 15th, 2018

Victimized by Bittrex, contact Possinger Law at *******030. Thousands of investors have been victimized and a class action may be in the works.

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About the business

Bittrex is a next generation crypto trading platform built and operated in the United States by crypto enthusiasts with extensive development and security background. We have over 50 combined years in the computer industry at companies like Microsoft,...

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