Bitmain has established a strong reputation for reliability and exceptional customer service, with customers frequently praising the prompt delivery of high-quality products and the efficiency of their order processes. The website is noted for its user-friendliness and effective communication regarding order updates. However, some customers have experienced minor delays and challenges with returns, suggesting room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, with many customers expressing loyalty and a willingness to continue using Bitmain for their future cryptomining needs, highlighting the company's commitment to customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Got my BTC miner pretty fast had a few issues at the start of getting it however Bitmain replied to my emails swiftly and the issue was sorted
S21 miner looks great, runs great. All at a pretty good price. Only issues are the case fans are not plugged into their headers and are running full speed all the time. Overall, great build.
Great, fast delivery and fully updated along the way. Miner deliverded in perfect condition. Efficient with no fuss. + The prices were the most attractive. I highly recommend.
Thr Antminer arrived in a timely manner. Everything was there. The technician set it up in fast a clear way and everything was easy to understand. However there was a plastic wrap left Infront of the front facing fans that is impossible to move with no clear way of removal. Overall 4/5.
It's been a few years buying miners from these guys and I'm always pleased with the product i get. Website is intuitive and the service is top-notch. Keep it up!
Great company. Completed my Antminer on schedule.
Had a slight issue with the PSU in my order, but it was replaced immediately - replacement was shipped by next day delivery.
My first order with BITMAIN UK and the service has been excellent. I've had to use the aftercare support line and the team have been very helpful too. Would highly recommend and will definitely place orders in future!
I know nothing about computers or how they go together, but the site helped identify what was compatible, not just with the software but the hardware also. Delivery was quick, and the set up couldn't have been easier.
Third purchase from Bitmain UK. I shop around but still come back because:
Higher spec for the money.
Service is polite, convenient and prompt.
My second Bitcoin miner from Bitmain. Excellent quality delivered in a timely maner, will defiently use again.
I am very happy with my new mining system and have already put it to good use. Particular commendation to the packaging and safe transport of such a high end piece of equipment.
Watch out, if it break down in warranty it will take 3 weeks (and only on a working weekday) for a replacement part to be sent
Absolutely faultless service. Antminer worked perfectly from first power on and rus exactly as I expected. Paid extra for the 3-day dispatch, and I received the miner on the day after dispatch. Miner was packaged very well and very securely. 100% recommend and will definitely be using again when I upgrade.
Your service was excellent - you kept me informed throughout and my order arrived as and when you said it would. The miner was good and easy to set up and has worked flawlesly since. I could not ask for mo. Thankyou.
Miner KS5 was delivered earlier than stated, works perfectly, and staff was helpful during the process of choosing a machine.
Highly recommend.
Bitmain UK puts the consumer at heart, ensuring quick delivery teams and world class, ongoing customer support should issues arise. Very pleased that I've chosen them over other providers.
Ordered my new BTC miner from Bitmain the web sight made it easy to choose the right machine, and even recommends others if there is an issue, then sat back and waited.
Delivered, set up and working perfectly.
Always great service, they keep you updated on what happens with the product, the online chat is amazing and very responsive, I have used the company for years now and I will remain using them for the future.
Ordered a very expensive KS3 miner over $30k, was very anxious that it would be sent out with something wrong and I'd have to send it back. Just wanted a no hassle great miner to get delivered and that's what happened. Been running great and absolutely no complaints. Thank you
Backordered BTC miner S21 half year ago and got it. Quick answers to my questions and a really good service. Fulfillment times were accurate too - so all in all, pretty chuffed!