Its funny because I am writing the review after cancelling. We didn't need their service and it was a breath of fresh air with them not trying to make money off of people with contracts and deceptive practices. I know the other reviews don't agree, but my chat experience with Dirk L was great and he went out of his way to help me solve my problem in a fair way.
When you purchase a license photo and pay for it they then
Automatically put you on a subscription of $79 per month
And charge your credit card without your permission. Hidden
In small type Terms and Conditions. Not consumer informed.
Then when you dispute the $79 charge they say it is non-refundable.
Buy from one of the many other photo sources online. Do not buy
From Big Stock Photo.
I was their costumer for few years. But now it is over for good. They have charged me even when I have cancelled subscription. And there is no way to remove / delete credit card info under my account settings to be sure they would not try to rob me again.
I have an account with this company. I have a lot of pictures on my computer. When I want to send pictures, they only accept 10 pictures for review.
The review process lasts 3 days
At this rate, they will review 100 photos per month
Honestly, a despicable company, I would not recommend it to anyone
I signed up for images hence name "big stock photos". I email to cancel after on the last day of my 5 day trial. You get 5 images a day over the days days and I downloaded only 5 out the 25 as the images are not sufficient to what i need. Then i see they ignored my cancellation email charged mw twice for the subscription and now say i also signed up for videos when i didn't. They are now refusing to offer me a refund even though i have not used any more images and no video images which i didn't even know I had. My advice dont use this company they are poor.
Would have an image but they didnt send a email to confirm purchase (again another reason dont use.)
I uploaded 2000 designs for sale on Big Stock Photo which took me over one year worth of work... I only made $100 in commissions but never withdrew the funds... One day my account was possibly hacked or Big Stock Photo stole the money... Someone switched my paypal payout email address then immediately withdraw all the funds without even a password confirmation... I received an email saying email was changed and funds were withdrawn... I quicky changed my password and I contacted Big Stock Photo within 5 minutes of this happening... They sent me some auto generated reply and immediately suspended my account... I emailed them over 100 times over the course of 2 months and never received a single reply after the account was suspended... Big Stock Photo basically stole my money and ignored me... Horrible what they did to me... Never use them!
Hi, when I am trying to subscribe free day trial, My card got charged with 79$... and it was not my mistake I clicked on "7 Days Trail Link only " Please cancel my subscription and refund the amount now... As per refund policy and I didn't make the payment... Waiting for your positive reply "Without OTP" My amount got charged from you... Please help me to get the amount back
Am not gonna use anything... Please refund ASAP
Hi Sirushti,
Please reach out to us at support@bigstock.com so we can look into this further.
Between the field where you entered a credit card number/expiration and the button where you confirms the free subscription is the following information:
"Your Free Trial includes 35 free images. We will bill you $79 on May 13,2018 (whatever the applicable date based on date of sign up) unless you cancel before then. After that, your plan will renew monthly. Cancel in your Account settings or by contacting our support team."
Here is the link to that page. Note - it is not visible if currently logged into a Bigstock account.
https://www.bigstockphoto.com/subscribe/payment/5aday30day_bonus2_7day_trial/
Here is the link to our policy pertaining to subscriptions and refunds:
https://help.bigstockphoto.com/help/articles/kbat04/Subscription-Plans?q=refund&l=en_US&fs=Search&pn=1#q
Thanks.
I signed up for a monthly download subscription which allowed 5 downloads per each day of the month. Three weeks into it, for some reason, all of the stock photos I'd put into the "saved" box for future downloads disappeared. I gave it a couple of days, thinking their website might be having issues, but after Day 3, I realized it wasn't a website issue. The search engine for photos was not presenting stock photos which fit the description I was looking for; and just trying to pick one of the photos to put into my cart didn't work. Their customer service which was a "new platform" was useless. AVOID THIS SCAM!
I signed up for the 7 day FREE Trial and found only a few images that satisfied my needs and I would need a lot more content but this site did not have exactly what i needed moving forwards even though the couple of photos i downloaded were of high quality - it was nowhere near the FREE Trial amount of 35 images. So I tried to cancel my account on the 7th day but my credit card had already been charged and inside my Bigstock account there was a notice stating that Credit Cards are charged 3 days prior. So when I challenged the charge on my card and advised that I was already rolled over to a 'subscription' on the 7th day... it took some emailing back and forth but eventually, Bigstock agreed to refund the charge, advising 3-5 days processing time. So... maybe try them out but get onto deciding to proceed or communicate thoroughly with them to cancel your trial 4 days prior to your 7 days ending to avoid unwanted charges.
Hello! We're sorry to hear that you did not find our library offered you the type of content that would satisfy your needs. We continue to add new, exciting content from our wonderful contributors all the time. Any feedback that you may have concerning the type of imagery you were unable to find would be welcomed by our team!
As we have corresponded with you via email previously on the 22nd and 24th, we consider this matter to be closed with acceptable resolution for all parties. For review, please see the relevant sections below from our support team.
"The 3 day early billing does not apply to trial subscriptions, only paid plans. You were not billed 3 days before your trial ended, you were billed on August 22nd, 2018, after the end of your trial."
Please reach out to our support team with any additional concerns.
They decline most of my images, wich a tried to submit here as a contributor. The reason of decline - Incorrect Release Designation. But i'v attached the property releases to every image and these releases were correct. Also i can't prove that by showing these attachements, because after that they declined an image, here is no option to open an edit menu of that image.
I have been trying to subscribe for 2 weeks already.
They have serious issue with their IT - I am not sure how they are protecting the data! 1
1) I can not log in with my email as I can not recover the password - the platform says it does not exist;
2) I can not create an account with the same email as it says it exists already
3) I have another account where I can not purchase any subscription as it does not allow me to put the credit card it.
I have a ticket. I received an answer they experience issues with new clients. It is 2 weeks already and problem NOT SOLVED.
I tried the 7 day trial and signed up late one night (early am my time zone). Due to time zone difference, I missed the rebill cutoff by a few hours as my 7 days was one day off from their 7 days. I was billed for TWO subscriptions, $79 for 5 images/day & another $79 for 5 videos/day. I explained the timing issue to Customer Service & all I could get was repeated regurgitations of their legal policies. So now I'm stuck paying $158 for images & videos that offer me nothing that I didn't already have in other subscription services. (The video options are especially limited & blah). I have subscriptions with Depositphotos & yayimages - both of which offer similar material at a fraction of the price & offer lots of deal prices so check the web. Do yourself a big favor and stay away from big stock. There are much better options at a fraction of the price. Lesson learned - price $158!
This company is a total scam. They have charged my credit card many times even if I canceled and they sent me confirmation for my cancelation. Don't ever trust this company with your credit card information.
Signed up to free trial charged £70.80 to credit card! Auto billed then 70.80 for 4 months without so much as an invoice or anything, was on a credit card I don't use so only checked statement by chance or could have been much worse off, customer service awful... avoid at all costs
They charged my credit card again 3 days prior my subscription has expired. They have this written with really small letters so you can't see it. I had to call them so I can get a refund.
I hate businesses who engage in such misleading practices.
Tsvetan, The information is displayed in your account and in the Terms of Service. We apologize if you didn't see it. We did make an exception and provide you a refund, so we hope that satisfactorily resolved the situation. Please contact us at support@bigstock.com if you need further assistance.
This is our company's fault for not realizing that after entering a free trial to download three images we were charged monthly from then on for $69/mo. For 17 months. When it was caught, we tried to settle something with them and all they could do was credit our account for three months and give us 40% for resigning on the first month. Absolutely horrible company. And when we emailed them (because nobody is answering the phone), the auto reply has not been updated since January 2014. Frightening that they are taking money this way.
I signed up thinking this we be a great idea for a free trial to check out the website and get some free images. The images are not downloading properly. They will not let me use the size I want AND when attempting to cancel by following where it says to go on my account there is no option the actually cancel. They are "unavailable" via live chat. Do not respond to emails and seem to not ever actually answer the phone. I am hugely unimpressed and urge everything to thinks wife before considering this website. A big scam it seems.
Gretchen, we checked with our Customer Service team and they let us know that they were able to assist you with your questions and end your trial. Since your call this morning we did identify that we are having some technical issues that are being resolved. We apologize for the inconvenience and thank you for your understanding. Please do not hesitate to contact us if we can be of further assistance.
This is the worst company to buy stock photos from. They make you wait even after paying for the subscription every day to download 5 photos. I will never use them again.
They lure people in with their so called free trial and then charge them for a whole month of services regardless if they consume any content or not. When you try to reach customer services the refuse to refund you and treat you like a criminal... I'll never do business with this site again and I will never recommend them to anyone.
Andres,
Thank you for your feedback.
We offer a free trial subject to eligibility described in our Terms of Service and as long as it is cancelled before it ends you are not charged.
The subscription gives you access to our service, which is access to license Royalty Free content.
Please send us the email address for your Bigstock account and we will be happy to assist you further.
Zero stars if I could.
I signed up for the free trial and made a point to cancel my subscription before it was over. I took a thorough look at my credit card statement today and noticed they charged me for two months.
DO NOT use BigStock! This business is horribly unethical!
Olivia, Thank you for trying a Bigstock trial subscription. There are a few prompts to be answered when cancelling and a cancellation confirmation is displayed on the screen when it is completed. We apologize if your trial wasn't successfully cancelled and you were charged. Please contact us at support@bigstock.com and our Customer Service team will be happy to help you resolve this.
Overview
Big Stock Photo has a rating of 1.6 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Big Stock Photo most frequently mention free trial, credit card and customer service. Big Stock Photo ranks 56th among Stock Photos sites.
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Hi Ms. O.
We're sorry you feel that you were charged unexpectedly. When signing up for a paid plan, the following information is displayed prominently directly below the box in which you enter your payment details:
"$79 today. After that, your plan will renew on December 6,2019 and continue to renew each month. Cancel in your Account settings or by contacting our support team."
Below the "Start Downloading" button is this information:
"Please Note: Your credit card will always be charged three days prior to your renewal date. We do this to prevent any disruptions in service due to bank processing times. You can cancel Auto Renewal at any time, on the site or by contacting our support team."
Let us know if we can clarify anything further by reaching out to our support team at support@bigstock.com or via phone at1-855-272-5125, or by chatting with us on our site. We'll surely be able to explain and rectify any lingering concerns that you have. Thanks!