Big Stock Photo
Questions & Answers

Here’s what buyers have asked with answers from Big Stock Photo staff and previous consumers.

5
questions answered
0%
answered within 1 day
Answer:
Hi Jade! Sorry for the delay in responding to your questions. Please email support@bigstock.com and our Customer Service team will be happy to assist you. Thank you!
By Jeff D., over a year old

Answer:
We're sorry no one has replied to your email yet and if no one was available to help you via chat. We did reply to you on Twitter asking "Please DM us your email address and we'll have Customer Service get back to you ASAP. Thanks for your patience and understanding." but we did not hear back from you. Please send us the email address you wrote in from either here or on Twitter and we will follow up on your request. Thank you.
By Jeff D., over a year old

Answer:
Hi Phuc L. We're available by phone at 855-272-5125 or chat, Monday through Friday from 9 - 5 EDT. For chat, go to Bigstock.com and click on "Live Chat" under Support at the bottom of the page. You can also email us at support@bigstock.com and our Customer Service team will be happy to help you.
By Jeff D., over a year old

Answer:
Hi, Siow S. Thank you for considering Bigstock for your image needs. We provide all of the pertinent information to our customers when we present them an offer. We want the information to be clear as we want our customers to understand exactly what they are signing up for, how much they will be charged and when they will be charged. It is important to us that we respect our customers and ethically run Bigstock with that in mind. Please contact us at support@bigstock.com and our Customer Service team will be happy to answer any other questions about our subscriptions and billing.
By Jeff D., over a year old


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Typical questions asked
How long does shipping take?
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Where is the company located?