Ms O.

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Regenexx.com

Pain Relief

“Avoid horrendous surgery, FDA issues”

11/11/19

Beware. Better options available that are non-surgical and less money. Do your research. Heard Hips have collapsed months later from bone marrow removal. Not worth the risk.

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Big Stock Photo

Stock Photos

11/6/19

When you purchase a license photo and pay for it they then
Automatically put you on a subscription of $79 per month
And charge your credit card without your permission. Hidden
In small type Terms and Conditions. Not consumer informed.
Then when you dispute the $79 charge they say it is non-refundable.
Buy from one of the many other photo sources online. Do not buy
From Big Stock Photo.

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Jeff D. – Big Stock Photo Rep Over a year old

Hi Ms. O.

We're sorry you feel that you were charged unexpectedly. When signing up for a paid plan, the following information is displayed prominently directly below the box in which you enter your payment details:

"$79 today. After that, your plan will renew on December 6,2019 and continue to renew each month. Cancel in your Account settings or by contacting our support team."

Below the "Start Downloading" button is this information:
"Please Note: Your credit card will always be charged three days prior to your renewal date. We do this to prevent any disruptions in service due to bank processing times. You can cancel Auto Renewal at any time, on the site or by contacting our support team."

Let us know if we can clarify anything further by reaching out to our support team at support@bigstock.com or via phone at1-855-272-5125, or by chatting with us on our site. We'll surely be able to explain and rectify any lingering concerns that you have. Thanks!