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Bigdog Payments has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Bigdog Payments ranks 380th among Sales & Marketing sites.
They had a general approach for every customer that they had. They thought that their service fits every requirements of their customers. That's what happened to me. I did not get a personalized approach that would make me feel special. I wanted to talk to a customer service representative personally to relay my concerns but they would always insist in live chat or email. They just did not like to interact to their customers to know them better and form meaningful, ongoing relationships.
This company presented a clear opportunity for my business to provide above-and-beyond service. Unfortunately, they did not deliver on their promise. Instead, they just did a mediocre job that did not gave the service of my business an added value. I just wasted money on them and now I'm back to thinking on how to improve my business.
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