Big Commerce has a rating of 1.9 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Big Commerce ranks 403rd among Ecommerce Tools sites.
I've used bigcommerce for over 6 years and i love there platform. It's super easy to build a website and the control panel is easy to use. I also like there level of customer support just wish they would add more free templates.
I canceled 6 days before the next billing cycle. Today, I was billed again. I called support and they said you have to cancel 48 hours before the next billing cycle. Which it doesn't say this on their website when their selling the service. I said, I canceled 6 days ago. They told me they would look into it and see why I was charged. After searching the internet, this looks like a known problem with this company.
I've used bigcommerce for over 6 years and i love there platform. It's super easy to build a website and the control panel is easy to use. I also like there level of customer support just wish they would add more free templates.
One of the only legit ecommerce sites available. Re-active templates make the user experience great. My drop rate decreased dramatically since I switched from Volusion. It's nice to be making sales now! I recommend BigCommerce for anyone looking to sale retail independently online.
Great software and without a doubt the greatest customer service I've come across in any industry, let alone tech. So friendly, so helpful... just awesome.
I work for a wholesale business, and used BigCommerce for our company website. It doesn't give a lot of options for our business model out of the box, BUT I was able to customize it to fit our needs because you can modify the template files easily. Since then I've opened three more stores with them. One other thing worth noting is their support is great: the staff and other users will actually answer questions on the community forum, and when I have an urgent problem, Live Chat support is always great.
The downside to BigCommerce is their pricing plans are inflexible: For example, if you want 2GB of storage but not 1,000 products or tons of bandwidth, you can't just pay for more storage, but have to upgrade to the next plan. It doesn't appear as if they plan to change this either.
There are a lot of other issues (you can check the feature requests in the forum for more), BUT overall it's always been a pleasure dealing with this company, and they're always trying to improve their product. Definitely recommend.
I just love using Big commerce website there software is world leading. Loads of top quality features and a doddle to setup! You can be up and running within a few hours. There customer support is really good you even get a dedicated account manager to help you setup your online website. If you want to see how good they are visit our site which uses there package www.purchasecardsonline.com it really is one of the very best I have used and boy have I used loads of different types of ecommerce shopping cart solutions.
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