B&H Photo Video has a rating of 4.6 stars from 3,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
Tip for consumers:
Usually its free 2 day shipping, a lens cleaning kit I just ordered did not qualify. I think this is the first order I've actually had to pay shipping on out of probably a dozen though so I would assume shipping is free generally. I have not worked with their customer service but I am confident they would handle anything properly. I would trust them with purchasing advice, for example people asking about the eclipse in the comments of the solar photography article got good advice.
Products used:
I have bought a tripod, multiple sd cards, a cfexpress type a card, a couple of camera lenses, HDDs and several camera accessories from B&H, all of which have been fantastic.
I've been a B&H customer for more than 30 years (starting at their original storefront). They have always been knowledgeable, with very competitive prices. In the internet age, their website has become the best of all photo retailers, making it easy to find what you are looking for, order it, and have it quickly delivered for no additional charge (if your order is over $50). How much better could it be?
Products used:
Most recently paper for printing, but have orders cameras, lenses, accessories, etc.
Every time I've ordered from B&H it was easy to find what I needed at a fair price. Shipping is nearly always free and I don't need an annual membership unlike some places that need not be named.
I order a lot of things for our small business like computers and computer components and accessories, tablets, A/V equipment, printing supplies. I've ordered a few special order items, which they're very clear about needing additional processing time, and I've always received my orders as promised.
Thankfully, I've never once received any damaged or non-functional equipment, and I've never had to contact their customer support. I've never even needed to return anything because it didn't meet my expectations, which I credit to their product listings being complete and accurate.
As a fair warning, B&H sometimes doesn't allow placing orders, or will not ship during holidays which some people might consider a negative thing, but I fully support their policy and am glad that they are giving their employees the opportunity to celebrate and observe their traditions.
Tip for consumers:
B&H may not allow order placement during holidays
Products used:
Computers, computer components, computer accessories, tablets, professional audio equipment, printing supplies, security cameras, networking equipment,
I was stuck with camera issues and video issues. B&H connected me with Steven M and he walked me through my problems, and explained my issues. I learned more in the 15 minutes with steven than i have in a long time. His in depth knowledge, his patience, professionalism, and great personality is 5 star. Thank you B&H for being the leaders in your industry for customer care, and quality professionalism
I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.
Products used:
Silicon Power 2TB Ace A58 SATA III 2.5" Internal SSD and Sabrent 2.5" SATA to USB 3.0 Tool-Free External Hard Drive Enclosure
B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.
Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!
Products used:
Batteries for camcorders
I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.
These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.
I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!
I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!
Products used:
Samsung solid state drive
I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.
B&H is an awesome place to buy computer components and storage. It's cheap, easy to use, and has a lot of free shipping! Since I don't use Amazon and Newegg has gone waaaaay downhill, B&H has become my new electronics retailer.
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
Tip for consumers:
No
Products used:
Nicon Z8
B &H always offers the highest quality items at affordable prices. Their service is always timely and responsive to my needs. Love dealing with this trusted company.
I have never seen a such good customer service. They are truly in a class by itself! Sure that I will do business with them again.
Products used:
memory card camera
I've been buying both new and used photo and computer equipment here for years. Great company to deal with.
Awesome selection, prices, and website. Always fast and easy to get what I am looking for. Highly recommend to anyone not wanting to waste money, time or effort. Great stuff.
I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.
Easy to navigate. Saved over $100 then buying at local computer store. Always love shopping at B & H photo. High quality equipment and service all of the time.
BH has one of the better intuitive web-sites around. It's efficient, saves time and most important it's all there... reviews, questions, etc helping you to select the best product that fits your needs and your pocket book.
It is always a pleasant experience shopping at B&H! Good prices. Not a gray market seller so the manufacturer will support their warranties.
Excellent customer service! They have such a wealth of knowledge and are always able to help me find exactly what I need!
I've purchased a number of things through B&H over the last 30 years from cameras, computers, upgraded memory, and today a gaming computer for my son. Selection and pricing are always great. I called them a couple of different times to discuss options and they were helpful on the phone and answered all my questions. This review will be updated if we have any issues with the new order, but I expect everything will go smoothly as before.
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