• BH Cosmetics

BH Cosmetics

Is this your business?

Overview

BH Cosmetics has a rating of 2.0 stars from 193 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BH Cosmetics most frequently mention customer service, tracking number, and business days problems. BH Cosmetics ranks 210th among Cruelty-Free sites.

  • Service
    23
  • Value
    24
  • Shipping
    24
  • Returns
    13
  • Quality
    21
  • Full refund
  • Free shipping
  • Not no
  • Price
  • $ $ $
32
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Never ever have I had such an awful customer service experience anywhere!
How would you rate BH Cosmetics?
Top Positive Review

“Very Impressed”

Christie S.
9/21/21

Everyone is freaking out about waiting a month for their package, but it is covid! It is not BH cosmetics fault. The eyeshadow pallets and eyeliners I ordered arrived in just under a month. The quality was way above what i expected for the price. Im really very happy with this purchase and will definitely be ordering again. Im so glad i ordered before reading these reviews because they would have stopped me from ordering. A little patience goes a long way during these times.

Top Critical Review

“THE WORST PLACE TO PURCHASE COSMETICS”

Desiree G.
7/14/20

Don't order from this company! I ordered on 07/07/20 and my order is STILL pending shipment! I emailed CS, and they basically told me too bad! They wouldn't let me cancel my order although it's still pending shipment! I ordered from glow recipe on 7/12, and they have already sent me shipping confirmation! During this pandemic I have ordered from several companies and have had 0 issues! Go elsewhere with your hard earned money

Reviews (193)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57)
Thumbnail of user christies129
1 review
0 helpful votes
September 21st, 2021
Verified purchase

Everyone is freaking out about waiting a month for their package, but it is covid! It is not BH cosmetics fault. The eyeshadow pallets and eyeliners I ordered arrived in just under a month. The quality was way above what i expected for the price. Im really very happy with this purchase and will definitely be ordering again. Im so glad i ordered before reading these reviews because they would have stopped me from ordering. A little patience goes a long way during these times.

Tip for consumers:
Any review complaining about the wait time is not about the BH Cosmetics itself. Just complaints about covid waits.

Products used:
Cosmetics. Eyeshadows and eyeliners.

Service
Value
Shipping
Quality
Thumbnail of user sebastianc75
1 review
0 helpful votes
April 26th, 2021

So far I've made around 2 orders to BH Cosmetics. I had no issue the first time, as it said on the site, it would be 1-3 days to process, then 8 days to ship. So far it has done this both times with no issue. The products worked great and didn't arrive broken. The tracking was extremely accurate down to the minute they put it on my doorstep. I see many reviews talking about issues of shipping times, but judging from how easily I could track my package with little issue, that's less of BH's fault and more of FedEx's (the shipping service they use) fault. Or just maybe a lot of people who didn't put their address correctly/other issues on their part.

Tip for consumers:
Mainly people who are mad at a site write bad reviews, typically the issues they have with these products, typically missing will write the address down wrong or not put all information. Of course, there are some genuine cases of missing products and shipping issues, but it's mainly people looking for a free refund.

Products used:
I used the BH Cosmetics Studio Pro compact powder.

Service
Value
Shipping
Quality
Thumbnail of user melissaa843
1 review
0 helpful votes
June 1st, 2021

I've ordered from BH Cosmetics twice... I own maybe 5 or 6 eye shadow palettes and 3 blush palettes and a set of brushes and have been extremely happy with all of my purchases (along with a purchase from Ulta which is where I found the brand originally). This makeup is reasonably priced and looks good on... there are a variety of shades/colors and I had zero problem with shipping/tracking/delivery.

I'm glad I ordered before seeing all these reviews as I'm very satisfied and if I had seen these reviews first, I'd never tried them out. IBY Beauty is another fave... just because make up is more expensive, doesn't make it better quality.

Products used:
Eye shadow palettes
Blush palettes
Brush set

Thumbnail of user venusv5
1 review
0 helpful votes
July 2nd, 2021

Ive had a good experience one time that i had problems with shipping they refunded it rignt away and their products are very nice

Tip for consumers:
If ure an international shopper check the max money u can spend without paying fees

Products used:
Eyeshadows powder lipsticks

Service
Value
Shipping
Returns
Quality
Thumbnail of user chandras30
1 review
19 helpful votes
April 7th, 2019

The negative reviews on here almost persuaded me not to order from them, but the weekend sale prices were amazing so I gave it a shot. I got my shipment five days after ordering (not bad at all) and love my items (shadow/ blush/ brushes/ concealer). They sent regular emails updating me on the progress of my order, including one with my tracking number as soon as it was created. The items were well packed in bubble wrap I'm not sure if I got lucky or the negative reviewers on here got unlucky, but I've had zero issues with this company and I'll definitely buy from them again.

Service
Value
Shipping
Thumbnail of user lindal1169
12 reviews
2 helpful votes
November 2nd, 2021

I have been ordering from another site till shipping became an issue. I noticed BH had a lot of similar items as Colourpop. My first order arrived in record time, and I loved, loved, loved the palettes. I ordered more today, and a few hours later I received my shipping. I am in love with BH Cosmetics. Fast shipping, great product. What's not to love.

Service
Value
Shipping
Quality
Thumbnail of user melissap237
1 review
3 helpful votes
April 19th, 2019

I placed my order after not being able to sleep at night then decided to look at some reviews after the fact that I placed my order. So after reading a few reviews on different websites I got a little worried about shipment/ delivery. I read of many receiving broken products but I'm glad to report that I just got my shipment today and everything was as explained on their website. It took 3 to 4 business days for them to ship it out I did get a tracking number immediately. Plus I received a text and e-mail stating my tracking number and also that a label had been made. My package was even delivered two days before estimated delivery so overall I am very happy with BH Cosmetics. Maybe I was one of the lucky ones, but for it to go from Hollywood California all the way to the Rio Grande Valley in Texas and not one broken item I am very pleased. Thank u b h cosmetics.

Thumbnail of user yukiio
1 review
10 helpful votes
November 22nd, 2019

Unlike all the other low star ratings, I received my packaging within 5 days. The package was wrapped beautifully (with several layers). All of my palettes arrived safely.

In addition, the site always has sales & promo code flowing. The price is very affordable!

Thumbnail of user maryj551
1 review
1 helpful vote
August 3rd, 2018

First, the products are fantastic. Highly pigmented and excellent prices. I have found them to be on par or better than much more expensive brands. In fact, I was just comparing one of their liquid lip colors to a similar product from Anastasia Beverly Hills and found the BH Cosmetics product performed better.

Second, my past and recent orders have been timely and shipped just as expected. I ordered products last month that shipped within three days and I received four days later. Now, I'm on a west coast, only a couple of states away from their location, so it's possible that influences my positive shipping experiences.

Service
Value
Shipping
Quality
Thumbnail of user dailynnr
4 reviews
18 helpful votes
February 19th, 2018

I ordered some makeup brushes during a sale where all brushes were 35% off and I honestly didnt expect much because I was getting the brushes for such a good price. They came super fast and was so surprised with quality. They were super soft and fluffy brushes and the makeup bag that came with one set was super nice quality. I use the brushes everyday to do my makeup and I cant ever go back to my old ones.

Thumbnail of user andreac284
3 reviews
1 helpful vote
January 10th, 2019

I read a lot of reviews after I ordered from BH Cosmetics that were saying how poor the shipping was with this company. I was concerned; however, my two packages shipped to me in Utah, 9 days after I ordered them online. That's not a terrible wait time compared to Ulta's shipments. I got updates and a tracking number so I could see where the packages were in transit daily and it arrived on the day it was expected to. All of my products which included 7 eye pallets came in perfect condition. When I ordered the first time I signed up to receive emails and a 20% discount coupon that for some reason didn't apply. Customer service replied back to me the very next day with a working coupon code!
I am more than happy with this company and I wanted to make sure that I wrote a review reflecting the great customer service and experience I had because people usually do not write a review unless its a bad experience which can sometimes make a company look bad when its not. No company is perfect, but in my opinion this company is great! The products themselves are AMAZING! I played with my pallets and used the Desert Oasis palette on my eyes and I am in love with them. They are comparable to many of my high end brands. I would recommend this company and I highly recommend their products!

Thumbnail of user addisena
1 review
1 helpful vote
October 3rd, 2018

I love BH Cosmetics! There isn't one product that I have got that I didn't love! The eyeshadows are very pigmented and creamy, easy to blend out. I love that they have lots of color options when it comes to the eyeshadows. I love the different textures they use. Just all around I am in love with BH Cosmetics! Plus they're very affordable!

Thumbnail of user tiffanyn47
1 review
1 helpful vote
October 7th, 2018

I've seen negative reviews on this brand and especially about their shipping & damage of products. Maybe I was the lucky one but my order came neatly and I got my package the same week I ordered it! Bh Cosmetics is so cheap and have good quality makeup! Would buy again

Thumbnail of user sarahm72
3 reviews
2 helpful votes
May 24th, 2016

I was looking for a brush set that had a little bit of everything. I was tired of buying okay quality brushes at Wal-Mart that weren't giving me the results I was looking for. I found these brushes on BH cosmetics.com and they are absolutely gorgeous! The color alone caught my eye and the case is so handy. I don't have to leave my brushes lying around or in a container where they can be spilled out. They're organized very nicely. These brushes wash very easily and pick up a great amount of product. I do plan on buying more brushes from this website as they are very wonderfully priced. I didn't need customer service for any reason as I was so happy with the product purchased. Thank you BH cosmetics!

Value
Shipping
Quality
Thumbnail of user eleanorm39
1 review
1 helpful vote
November 19th, 2018

The cosmetic products I've bought are always bundled securely. That's more than I can say for some of the other cosmetic products I've tried. When you order from BH Cosmetics, you know what you're going to get. Please keep delivering quality over quantity

Thumbnail of user ameliaw27
1 review
1 helpful vote
November 18th, 2018

So far, the products have met my expectations. I have received each product in mint condition and the makeup was presented professionally. I'm looking forward to future purchases from BH Cosmetics!

Thumbnail of user princessd5
1 review
1 helpful vote
August 12th, 2018

The quality of the materials are amazing. They put in a lot of time and effort in their products and make it for everyone to love. Also their eyeshadows are really pigmented

Thumbnail of user samanthah93
1 review
2 helpful votes
December 11th, 2017

I ordered 2 months in advance because Christmas is the worst time to order anything online and can be delayed due to high volumes of packages and letters being sent out. I got my pallets right on time and everything I ordered which was 2 pallet sets and 2 sets of brushes. Their products are amazing for the price. Id advise anyone looking to buy online around Christmas to use their common sense and order early, unless you feel like paying for expedited shipping, it will take longer to arrive then non seasonal months.

Thumbnail of user kristenb190
2 reviews
1 helpful vote
July 29th, 2019

I love them it is a great company it is fast shipping I love everything about them the product is great I love how it feels on my skin

Thumbnail of user robertf550
1 review
1 helpful vote
December 3rd, 2018

I ordered BH Cosmetics products for my mother-in-Law this Christmas, since I know it's her favorite. The product arrived in only a week after placing my order. It looks like it's packaged securely. It should make her happy.

Thumbnail of user marias369
2 reviews
1 helpful vote
May 11th, 2018

My go to makeup online store. Their make up is good quality & cheap. I have purchased from them back to back because they always have great deals. I've never had a complain, my husband gets mad because I spend so much money on makeup but how can I not spend when it's so cheap.

Thumbnail of user katrinaj21
1 review
1 helpful vote
September 20th, 2018

Very pleased with the product, bh cosmetics is very popular brand I love all of their products! Great professional business.

Thumbnail of user soniam7
3 reviews
6 helpful votes
February 7th, 2014

Just love it! Amazing cosmetics at an amazing price. Girls DO give it a try... some products are as good as Mac if not better. All of this at an amazing price. The reviews of their product shall speak for themselves. Thank be later ;)

Thumbnail of user samb189
1 review
3 helpful votes
March 17th, 2017

I ordered the Carli Bybel Pallet after a friend recommended it to me. I was amazed at the price considering it's bigger than any of my Nakes pallets and it letterally a 4th f the price of the cheapest Naked pallet. I like it better than any of my Naked pallets, plus the highlight and bronze kit in the pallet s better than anything else I own. Ordering was easy, my pallet came in 4 days. The only hitch was that it came broken. I called BH cosmetics and they sent me a new one, that arrived in two days. The let me keep the broken one, which I gave to my little sister. She pressed the crushed make up bake into its dish and used alcohol to reform it. I just placed a large order with BH cosmetics because their brushes showed up on a top 10 list for 2017. I will update you when that comes in.

Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 8th, 2018

Its september and its our month virgos! Bh cosmetics is on sale as part of the 21 days of beauty at ulta in store and online. The eyeshafow pallette are now $15 with code ******* to get $3.50 off purchase

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

BH Cosmetics Offers Hiqh-Quality, Affordable Makeup. Find Amazing Deals On Eyeshadow, Mascara, Lipstick, Blush & More. Plus Great Customer Care!

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Not no

How do I know I can trust these reviews about BH Cosmetics?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about BH Cosmetics?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

I haven't had much luck ordering blindly online, especially foundation. I'd like to be...

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop