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Better World Books
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Better World BooksReviews 2,091

3.3
betterworldbooks.com

Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
New Mexico
1 review
0 helpful votes
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I have ordered several times from Better World Books, and have been completely satisfied every time. I always find more books than I originally started looking for (like that is a bad thing), and the shipping is always very quick. I recommend them to all my book-loving friends!

Date of experience: June 3, 2020
Hong Kong
1 review
0 helpful votes
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Great book seller
June 3, 2020

Never disappointed with the quality of the books i buy from Betterworldbooks. I have recommended them to all my friends and family.

Date of experience: June 3, 2020
Iowa
1 review
0 helpful votes
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Average to below average paperbacks at a GREAT price and quickly delivered. Hey, they're paperbacks. I'm a horrible person with first world problems; I keep hardbacks. Paperbacks I/we read and toss. Besides, it's a good cause and I'm a horrible...

Date of experience: June 3, 2020
North Carolina
1 review
0 helpful votes
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The website is easy, payment is easy, I love having an option to round up my purchase as a contribution. Shipping is speedy, and the quality of the books themselves are excellent.

Date of experience: June 3, 2020
Arizona
1 review
0 helpful votes
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I received my books in a timely manner, which was important because they were gifts for others. I was especially happy because the books I wanted are hard to find I was grateful they were affordable.

Date of experience: June 3, 2020
Massachusetts
1 review
0 helpful votes
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We have placed many orders with Better World Books and have been completely satisfied with value, condition of books, and speed of delivery. A fantastic company - and we like knowing that non-profits are supported with our purchases. Thank you!

Date of experience: June 3, 2020
Nevada
1 review
0 helpful votes
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Efficient
June 3, 2020

Three books arrived sooner than expected and in the condition I did expect, as always! I have always been satisfied with BWB!

Date of experience: June 2, 2020
California
1 review
0 helpful votes
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I was so happy to stumble upon BetterWorldBooks! Knowing that there is a positive, environmentally friendly alternative to Amazon is amazing and so necessary! I am also happy that all of the books I received were in perfect condition. Navigating the website was a breeze and everything about my order, from shipping to tracking to delivery, was communicated clearly and promptly. 100% recommend! Support a good cause AND get amazing books!

Date of experience: June 2, 2020
GB
1 review
0 helpful votes
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I got this for my aunt and she loved the book, great quality, received it fast and in hearty condition.

Date of experience: June 2, 2020
Florida
1 review
0 helpful votes
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Fantastic choice of books in great condition and a fair price. Love the free shipping too! Better than Amazon.

Date of experience: June 2, 2020
Australia
1 review
0 helpful votes
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No Delivery
June 2, 2020

Re my Order ID: ******* I never received it and am wondering why.
Please ring me

Kind regard
Simon

Date of experience: June 2, 2020
Finland
1 review
0 helpful votes
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Easy and reliable
June 2, 2020

I needed a book for my studies and found it here for best price - it was secondhand. Placing order and paying was super easy and the deliver was quite fast. I am very satisfied with the service attitude. Thank you.

Date of experience: June 1, 2020
North Carolina
1 review
0 helpful votes
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This site is great! You can shop in the privacy of your own home. The books are in excellent condition. I appreciate the fact that you recycle books and promote literacy. Free shipping is like gold. Thanks

Date of experience: June 1, 2020
Pennsylvania
1 review
0 helpful votes
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So easy to order! Lots of books! They have almost any book you may want! Prices are great! Delivery pretty good too!

Date of experience: June 1, 2020
California
1 review
0 helpful votes
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Great firm
June 1, 2020

Website super easy to negotiate even on a cell phone, tons of options... delivery not super fast, but who cares? Books are slow food anyway, and i'd rather give my $ to an independent

Date of experience: June 1, 2020
Nevada
1 review
0 helpful votes
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Ever since my friend introduced me to Better World Books, I can't stop singing their praises. Some of the books I've received have been quite used but still readable and in good enough shape to pass on to others.

Date of experience: June 1, 2020
Georgia
1 review
0 helpful votes
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Never disappoints!
June 1, 2020

Better World Books has been my "go to" vendor for used books of all kinds: memoirs, Bible study, novels and travel for several years; seemingly the more obscure, the more likely I will find what I need here. Many thanks for your excellent and caring service and for working toward making the a Better World!

Date of experience: June 1, 2020
District of Columbia
1 review
0 helpful votes
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Love this service!
May 31, 2020

I am so happy that my daughter told me about this site--feel better about supporting this group than Amazon!

Date of experience: May 31, 2020
Texas
1 review
0 helpful votes
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Excellent
May 31, 2020

The book was exactly what I was looking for. If Better World Books has another selections on the history of Irish is Eastern Canada I would be very interested!

Date of experience: May 31, 2020
Illinois
1 review
0 helpful votes
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I ordered a wide variety of books from BWB and every one was as described. Some of the materials were on a bit of a delay but given the current situation it seems infinitely reasonable. Will order again!

Date of experience: May 31, 2020

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States