The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I have ordered several times from Better World Books, and have been completely satisfied every time. I always find more books than I originally started looking for (like that is a bad thing), and the shipping is always very quick. I recommend them to all my book-loving friends!
Never disappointed with the quality of the books i buy from Betterworldbooks. I have recommended them to all my friends and family.
Average to below average paperbacks at a GREAT price and quickly delivered. Hey, they're paperbacks. I'm a horrible person with first world problems; I keep hardbacks. Paperbacks I/we read and toss. Besides, it's a good cause and I'm a horrible...
The website is easy, payment is easy, I love having an option to round up my purchase as a contribution. Shipping is speedy, and the quality of the books themselves are excellent.
I received my books in a timely manner, which was important because they were gifts for others. I was especially happy because the books I wanted are hard to find I was grateful they were affordable.
We have placed many orders with Better World Books and have been completely satisfied with value, condition of books, and speed of delivery. A fantastic company - and we like knowing that non-profits are supported with our purchases. Thank you!
I was so happy to stumble upon BetterWorldBooks! Knowing that there is a positive, environmentally friendly alternative to Amazon is amazing and so necessary! I am also happy that all of the books I received were in perfect condition. Navigating the website was a breeze and everything about my order, from shipping to tracking to delivery, was communicated clearly and promptly. 100% recommend! Support a good cause AND get amazing books!
I got this for my aunt and she loved the book, great quality, received it fast and in hearty condition.
Fantastic choice of books in great condition and a fair price. Love the free shipping too! Better than Amazon.
Re my Order ID: ******* I never received it and am wondering why.
Please ring me
Kind regard
Simon
I needed a book for my studies and found it here for best price - it was secondhand. Placing order and paying was super easy and the deliver was quite fast. I am very satisfied with the service attitude. Thank you.
This site is great! You can shop in the privacy of your own home. The books are in excellent condition. I appreciate the fact that you recycle books and promote literacy. Free shipping is like gold. Thanks
So easy to order! Lots of books! They have almost any book you may want! Prices are great! Delivery pretty good too!
Website super easy to negotiate even on a cell phone, tons of options... delivery not super fast, but who cares? Books are slow food anyway, and i'd rather give my $ to an independent
Ever since my friend introduced me to Better World Books, I can't stop singing their praises. Some of the books I've received have been quite used but still readable and in good enough shape to pass on to others.
Better World Books has been my "go to" vendor for used books of all kinds: memoirs, Bible study, novels and travel for several years; seemingly the more obscure, the more likely I will find what I need here. Many thanks for your excellent and caring service and for working toward making the a Better World!
I am so happy that my daughter told me about this site--feel better about supporting this group than Amazon!
The book was exactly what I was looking for. If Better World Books has another selections on the history of Irish is Eastern Canada I would be very interested!
I ordered a wide variety of books from BWB and every one was as described. Some of the materials were on a bit of a delay but given the current situation it seems infinitely reasonable. Will order again!
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!