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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to design and create. I created a tablecloth for my husband's insurance business.
Worst possible customer service you could ever imagine. Working with this company was a bit of a nightmare. I would strongly recommend sourcing locally instead.
Great price and fast delivery. They came out beautiful.
This is our second time ordering a stretch table cloth and again, we love it! The quality of the product is amazing and the personalized color is spot on.
This company has lousy overseas operators that waste your time doing everything but refunding your money for their mistakes. They stole $200 from me and basically...kept it. I can't get the product they promised and they won't return my money. Good thing my credit card company can just deny charges.
Hi Steve, we are sorry for the negative experience you had with us. As per your concern, we have mentioned on the website product page that product will be in multiple pieces if width and height both are more than 58.5 inches. However, we can understand your concern regard to the miscommunication, and we can see that our team were ready to provide you the resolution. However, just asked to install the decal as we provide the 2-piece decal in a such way that after installation it will look good and meet the customer's expectations. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
I paid for a service to be priority shipped and after speaking with a rep I was assured it would arrive on time. This company is located in GA so help me understand why my shipping came from India. It was supposed to be 2 day shipping but my package ended up going through customs and more which caused major delay. This company mislead me and now don't want to fix my issue.
Hi Denice, We regret hearing about your displeasure and we are sorry to hear this kind of feedback. With every order we try to ensure you don't feel let down as our top goal is giving the proper customer service, thus we aim to provide a proper resolution. Our registered office is in US, however, it cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the United States or abroad. We regret to inform you that from the review that you have wrote, we are unable to check any details since we cannot locate the order data. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. You can also drop an email to feedback@bestofsigns.com and our team will help you with the best possible resolution.
Awesome site, looking forward to more purchases. The table covers are beautiful and well made.
I can't even express how disappointed I am with this company. Their customer service is the worst. When I got the proof to approve. In VERY poor English it sounded like they were saying my order was smaller than I wanted it. So I contacted customer service. It took nearly an entire day for someone to respond to their chat that clearly says response time is ONE MINUTE. The agent obviously had no idea what I was talking about and finally just told me everything was fine. So I crossed my fingers and approved it because I needed it by a certain date. Now that it's been shipped I can see that it will NOT arrive on time and if it arrives after my date it's useless. I am again trying to contact customer service through the chat service that says wait times are ONE MINUTE, but of course I know that's a lie. The 30 minute and rising time stamp of my message assures me that I will not be getting the help I need. I would NEVER use this company again!
Hi, Charity. We apologize for the disappointment you experienced with Best of Signs and the issues you faced with our customer service and shipping. We understand your frustration and would like to make things right.
To assist you effectively, please contact us at feedback@bestofsigns.com with your order number. We will do our best to address your concerns promptly.
We apologize for any miscommunication and delays you encountered. We value your feedback and are working to improve our response times. We understand the importance of timely delivery and apologize if we did not meet your expectations.
Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.
I used this company one time before and it was a great experience. Most recently I ordered a banner with expedited shipping for an event that was the next day after the "Delivery Date" given on the website. I paid extra for this expedited shipping trusting it would arrive when it said it would. Instead, it arrived 3 days later. On the day it was supposed to arrive, I made several phone calls and emailed this company, they do not respond. I had to go pay more to get the banner made locally. When finally getting a response after commenting on their facebook ad, they tell me I am within the 11% that didn't receive their order on time. They offer to refund for the shipping and tell me they hope I can use the banner for a future thing. Well I can't, it was for a grave site and I already got it made somewhere else last week. So the trash will really enjoy this banner that I paid for. The quality has been good but customer service sucks, and if you order something expedited just hope you are not part of the 11% mentioned on their website. Because you will not get ahold of them and they definitely will not give you a refund.
Hi Robyn, we are sorry to note your disappointment in regard to the delivery and apologize that our service does not meet your expectations. We always look forward to delivering the product on time. As per your concern, while placing and order, we provide the estimated delivery date and mentioned on the website that the order might get delay so customer can get an idea about the same. However, we can understand your concern and as you have faced an issue, our team has contacted you and provide you the best possible resolution.
Furthermore, we are sorry to learn that you were unable connect with us. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.
My logo was reviewed as low quality. They contacted me and asked me if I would like for them to improve the quality before continuing with the order. I have never experienced this king of service. I was only ordering a $20 flag and they still treated me like I was placing a major order.
Thank you
This site did not let me view my custom order. I thought at some point I would be able to see it. It did not. This may cause me to return the order.
Easy and cheap! Others seem cheap, but then the shipping cost is more than the cost of the item! Also, I needed a custom size and not all sites offer that ability!
My only complaint (and the reason for the reduction of one star) is that they arrived TIGHTLY rolled up and stayed permanently rolled on the edges and after only 2 days of driving around, one of them was GONE, so I now just have no magnet at all. I am quite bummed. Please change your shipping method and ship them flat for future customers.
It was easy to design my window cling and the price was great!
This is my third order from Best of Signs. My first order was the best. The banner from that order had stitched hems and the vinyl was flexible. The subsequent two orders had hems that were fused and the banner material was somewhat brittle or stiff. The banners are so stiff that they do not drape well. There was no allowance in the material for wrinkles or folds. If you didn't fully smooth out the banner before rolling it up, the wrinkles could not be pulled out and if you tried to pull out the wrinkle, the color would come off of the banner.
My second order of banners was the wrong color even though I had supplied the CMYK code that Best of Signs had given me from my first order.
These signs were just wonderful! Better than expected. The clip art you provided was perfect...
I have been trying to order car flag over the past 3 weeks. The worst company to deal with.
Product is very good, Best of Signs customers service is lacking
Hi Isabella, we are sorry for the inconvenience caused to you while placing an order. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. We would request you to elaborate on the issue and write to us at alerts@bestofsigns.com so we can get it checked and prevent it from happening again. If you have any concerns, please feel free to contact our customer support team via call or chat. We are glad to know that you like the product we offer.
Likely thousands of paid fake (positive) reviews. If you dig deeper into researching reviews for this "company" you'll find their reputation (based off of online reviewers) is maybe the worst you've ever seen.
This company is a cheap product producing, fraudulent and unethical business at the least. With all honesty, I order many online products on a weekly basis - out of thousands of online orders I have left no more than around 3 negative reviews… ever.
This specific review is based on nearly 40 reverse cut decals (large) I ordered roughly 1 month before arrival.
ISSUE, pertaining to the above order - All of the decals were so tightly packed into a small tube that nearly every decal was folded or severely creased/"crinkled". Once this type of material is damaged in said way, it is impossible to reach the desired appearance once applied to glass (or similar surface) due to the visible imperfections throughout the decals.
Long story short - I offered to return the decals, I would've excepted a refund or even store credit so they can re-make the decals in hopes they can package correctly the second time around.
They refused all of the above.
I wrote this review in hopes it saves at least 1 person the hassle and dissatisfaction they'll likely experience if they work with "BestOfSigns".
Have a great day!
Hi Ben, thank you so much for your feedback and we apologize for the hassle that this has caused. We have responded you via email to resolve the issue kindly reply to us so that we can proceed further. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Easy to use website for ordering! Excellent customer support!
Website is super easy to navigate, pricing is fantastic and I was able to chat with customer service about an issue I was having (on my end, not theirs).
Efficient and effective website ordering and tracking
I tried calling and I put a message in my order and no one called.
Hi Becky, thank you for sharing your concern. We are sorry that we were unable to help you with your request. We want to apologize for inconvenience caused to you. Our designers missed to call you, but we will make sure that this never happens again, and the feedback has been shared with the concerned team. Kindly reach out to us whenever you face any kind of issue in future with the product or while placing the new order. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Hoping out runner and logo look nice.
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Hi Tyler, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We are sorry to inform you that we are unable to find your order details as of now. We understand that your experience with the customer service went bad and we are always here to help you with the resolution. So if you can raise a ticket from the website regarding the issue or you can contact our escalation team at feedback@bestofsigns.com. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!