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Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased a custom tent from Best of Signs' website. I input my companies logos and sent it off to get proofs. A day after I put in the order I called since I had not received proofs yet, and they told me that the half sidewalls are not available for the 15ft tent. Not only are there pictures of 15ft tents with half sidewalls, but it's an option on their dropdown! So they offered to give me full sidewalls for an additional $500, on top of the $1500 I was already paying. Total scam, and they were completely unapologetic of their "mistake".
After we finally got that resolved, they started working on the proofs. When I originally put in the order, I gave specific instructions for a black tent with white lettering and white logo. The proof I got was of a white tent with black lettering and black logo - complete opposite! This wasted a precious day of shipping our item and again, customer support was completely unapologetic, saying that they weren't sure the order would get in time because of MY revisions, instead of THEIR mistake.
By the way, they ship out of India, so do not count on your package coming in time unless you are ordering way ahead. We didn't receive our package until a WEEK after we were supposed to. I will surely never order something from this company again.
Hi Michael, We truly regret the inconvenience you have experienced. We are sorry for the negative interaction you had with us. We acknowledge that we fell short of the standard of service you had come to expect from our business. We are aware that there was some back and forth because of the website issue. We do our best to help every customer as soon as they contact us, however, we are sorry that you didn't get the prompt instance. Moreover, we can check that the first proof was sent in accordance with the file that was received, and that it was revised once we had your comments. We are having business globally, so, it cannot guarantee where the production will happen for each product and order. Your order may be manufactured in the United States or abroad. All of our orders are shipped on time, however as we rely on outside logistics providers, we have no control over this aspect of the process. We truly regret the delay in delivery and promise to do better the next time. We have shared your feedback with the appropriate team in order to provide a better experience in the future. We'd like to let you know that our chat and call features are available to customers 24x7. If you ever have any concerns, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We look forward to gratify you again with the next order.
Very good and very professional, product quality is very good.
Confusing and frustrating. I couldn't get a straight answer whether a blown-up QR code would actually work and connect the user to the website. Eventually, I just ordered the banner and it does, indeed, work. I'm very happy with the product. The customer service could have been a bit smoother.
I'm very pleased with how great my little fabric posters turned out!
Ordering was easy, price was phenomenal, delivery was fast. Loved it!
I ordered a stand and repeat 5 days ago and was supposed to receive a proof in 24-48 hrs. I have reached out and was promised a proof many times and I still don't have it. I need my order next week and looks like I won't be able to get it. Customer service makes promises and then cannot keep them.
Dear customer, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We would like to share that we are unable to find your order details as of now. We request you to kindly email us at feedback@bestofsigns.com. Our escalation team will make sure to give you the best resolution possible. We can emphasize that you have been through a bad experience from our end, however, we will try our best to not let you down while rectifying the situation. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Used the chat box, Valerie was great
Really appreciate the way it turned out
The website was easy to use and place my order. Very fast turnaround time, which was great.
I would order from them again.
This is showing rave reviews for a company that couldn't find its way out of a garbage bag with a flashlight.
Oh my God. I wasted two weeks of time on this stupid company. They don't speak English and kept sending me no reply messages stating my images were low resolution when they weren't. I literally called, texted, updated, sent new images, 5 times.
Finally, cancelled a $200. Order.
I have NEVER seen anything like this company for cluelessness and ignorance, unprofessionalism and disconnect. They literally told me to send the high resolution images to their dropbox account and then couldn't find the images in their own dropbox account!
Seriously, you can't make this stuff up.
Dear customer, we are sorry for the inconvenience that this has caused. We are sorry to hear that your interaction with our customer service was not up to your expectations. We understand that speaking to a live person can be more reassuring than using a chatbot. However, we would like to assure you that we continuously strive to enhance our customer support, and we appreciate your feedback to help us achieve this. We apologize for any inconvenience caused by the disconnect, and we would like to encourage you to reach out to us again, and we will do our utmost to provide the assistance you require. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Stephanie helped tremendously! We are very happy with the canopies and our custom logo print looks great.
We had placed an order that was estimated to arrive 3 days before we actually needed it. It arrived 2 days late due to being produced and shipped from overseas, was stuck in customs due to improper manifest customs paperwork, and their customer service has given me the run-around because I didn't submit my ticket until 3 days later (I was traveling home from the event we needed this for - that it didn't arrive in time for). They opened a "tracer" on the package once it was delayed, but still never got back to me until a week later and they have the audacity to tell me I responded too late and they could only give me a 10% store credit. NO WHERE on there website does it state products come from overseas, all of their addresses are US based, and it appears they skim the customs paperwork to avoid paying taxes. Customer service is an absolute joke - you're better off paying more elsewhere or disputing with your credit card company if you do order through them. Every customer service rep I've talked to or emailed avoided the question as to where it states the products are made overseas - and they are all overseas as well so english is spotty. AVOID AT ALL COSTS. Especially if you want to receive in any timely matter (we ordered 2.5 weeks beforehand) or want the product to arrive unbroken (our hardware was also busted).
Hi Nicole, we are genuinely sorry for the hassle and frustration which has been created by our team. We understand and can definitely empathize the situation of not receiving the product on the day of event. We have shared feedback with our customer support team regarding all the avoided questions and the false negotiating replies. We have initiated full refund on your order, and we have submitted a refund request on your behalf. Once approved will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. We do apologize for the misleading information on the website that it has been shipped from overseas, we will be updating that as well. However, we would like to assure you that we continuously strive to enhance our customer support, and we appreciate your feedback to help us achieve this. We apologize for any inconvenience caused by the disconnect, and we would like to encourage you to reach out to us again, and we will do our utmost to provide the assistance you require. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
I paid extra to get two table runners expedited. When my items didn't arrive when they were supposed to, I called the company and got a message that no one could help me at that time and I should use the chat bot on the website. Well, it took 20 minutes for my question to be attended to! What should have been a quick exchange kept me hanging on the website forever. When I requested that the cost of the expedited mailing be refunded, they only wanted to give me $5 off instead of the full mailing price, and that was after being on hold for 30 minutes, only to speak to someone who was very hard to understand. When the products finally came (three days after they were supposed to) the product was fine, but I will never order from this company again. It is obvious to me that they do not honor their shipping offers, or value their customers enough to have good customer service when there is a problem.
Easy ordering.
Prompt no hassle delivery.
Very happy with the product.
Good website for ordering.
Will have more to say once the order arrives.
Looks like they they have great quality products at an affordable price and fast shipping. Print was crisp.
Looks like they they have great quality products at an affordable price.
I placed several orders from Best of Signs for a few companies we have. I recently placed and order for a couple 4x6 banners for our nonprofit. I submitted the artwork in the correct format and size and when it arrived it was printed incorrectly, in the opposite! I reached out to customer service and they refused to do a reprint.
Hi Chandra, thank you for your time and feedback. We are sorry for the hassle that this may have caused. As per the artwork, the orientation of the banner has to come vertically because you have selected the size 4 x 6. The width is less than the length of the banner, which states that there will be blank space in the length side (top and bottom). This was shared initially by our design team and also was approved by you. We have shared a resolution to your email, kindly reply to us so that we can give you the best outcome. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Was pretty easy once I got how it all worked. My table scarf is fantastic. Even prettier than the proof.
The process was easy from start to finish. We needed the banner quickly - it arrived on time and the step and repeat came out nicely.
A few glitches in the design app but overall good experience. I wish I could add a thin outline to lettering.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Angela, We truly regret the inconvenience that you have experienced. Our priority is to deliver prompt and efficient service to our customer. We try our best to assist every customer as soon as they contact us, and we acknowledge that there was a miscommunication. We understand that there has been a back and forth because of size, but in order to deliver the right product, we support effective prior communication. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward. We appreciate your time and effort contacting us.