- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
BestBuy CA has a rating of 1.4 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BestBuy CA most frequently mention customer service, credit card, and geek squad problems. BestBuy CA ranks 851st among Electronics sites.
No positive highlights yet
I ordered a Sonos speaker online (which was promptly shipped the following morning) however found out the next day that they went on sale! I called BestBuy CA and was assisted by Priscilla from customer service who handled my issue with great care and communication. They were more than happy to match the price, especially because it was only a day after I had purchased it. Great customer service by BestBuy CA and will definitely be coming back to order online!
Their 'refurbished' products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it. They're completely apathetic and detached offering a coupon to shop with them again as the 'solution'. Their practices are truly CBC Marketplace Investigation worthy and I'm going to bring it; this isn't a one off experience.
I drove to Best Buy this morning to purchase Stardew valley Nintendo switch. I had seen it online shopping. I asked the sales person if he could get it for me because I'm not familiar with the store.He pulled out his cell phone and we waited and waited and waited for the Wi-Fi to connect. Then he told me that it hasn't been released yet even though I told him I could buy it online but I wanted to save the shipping costs.If he was trained properly he would have told me that the only way you can get it is online. There is no in-store sales or pick up. Christmas is around the corner, Let's do some training people.
I ordered a phone charging case through the Best Buy Canada website. I received a cheaper substitute but I paid for the better item. Packaging said it came from Amazon which confused me until I did a little more digging & realized this was common with this vendor. I've tried to reach customer service directly but so far no reply.
All my stuff came and it was fine. That's not the problem.
I picked 5 things and only used Best Buy and no third parties (so they would send it all in 1 box) but they still charged my bank 5 separate interactions and now these $1 charges keep popping up and freaking me out when I have already gotten my stuff ages ago. My bank was really unhelpful and wants me to cancel my card.
I am going to get a fine for going over in silly transactions because of them AGAIN.
I know it's 1 and 2 dollars here and there but still, it is not cool.
I wish I knew what was happening for sure and how to stop it without canceling my card. I would give 4 stars because they sent everything separate instead of together, on separate days but I am so stressed out now that three stars is all I can do.
Gain trust and grow your business with customer reviews.
Get our Lowest Price Guarantee, online or in store, on a huge selection of laptops & tablets, TVs, headphones, video games, appliances and more.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
