Shari's BerriesReviews 2,114

I ordered a gift of strawberries and cookies for a family member. Original price was $39.98. Advertised price was discounted 25% to $29.98. On the screen was a red and white box with an arrow. When I clicked on it, the box expanded with the message "Order now for an extra 25% off orders over $29. Discount automatically applied." (I have the screen shot). The extra 25% off never showed up at checkout. I was told they could only apply one discount per order and that 25% had already been applied. I said the word extra indicates an additional discount. Why would this box be on an ad that was already discounted?
I called customer "service" and had a very difficult time communicating with the agent. I asked to speak with a supervisor and first was told she was busy with several other customers. I was told to call back. I had already been on the phone for a while and said I wasn't going to call back to only go through this all over again. Then I was told that the supervisor wasn't there. I told her she was giving me conflicting information and finally got a supervisor.
The supervisor told me only one discount can apply. When I told her about the EXTRA 25% she told me she was unable to do it with her system, but another department would be able to do it. They would be in contact with me 24-48 hours later to apply the additional discount.
I have now received three emails from ProvideCommerce Customer Care and not one of these emails addresses the on screen offer of an extra 25% discount, and just restates I already had a 25% discount. They invite me to speak with them, but give no phone number. I've asked for contact information but none has been given.
The additional discount is only $7.50. It is not the money that is the issue but rather the false advertising and their unwillingness to address the situation.

To whom it may or may not concern,
I am completely disappointed and frankly embarrassed by the sad product that I received. I have had the opportunity to enjoy your strawberries several times in the past and they have always been large, succulent, and delicious. It was for that reason that I ordered a dozen for my mother. I could not stop bragging about how good they are, and how much she was going to enjoy them. Needless to say, she was excited.
When we opened the box to find small to average size strawberries my first reaction was to apologize to my mom for getting her hopes up. She was still excited, as they still looked appetizing. Then she bit into one and it was still green... GREEN?!?! What's that say about your feelings toward your customers? Do you fully expect to completely disappoint and yet retain return customers?
Anyway, thanks for allowing me to pay top dollar for a mediocre, at best, product.

I noted that my credit card was billed by PRO-flowers. I was never informed of this. Proflowers orders ALWAYS delivered half dead. I called to cancel- spoke to the Philippines- who do not understand English. It was mailed out 5 days prior to delivery date - too long for fruit to be w/o refrigeration! I then spoke with a supervisor- JOHN CHING- he stated he will credit my credit card.
False advertising- no mention of pro-flowers as owner. CHARGED > $20. FOR EACH ITEM ORDERED= TOO HIGH

My very first time ordering with Sharis berries and these people fraudently took money out of my bank account without my permission! When talking with the customer service rep for 35mins trying to get the money they took back she kept putting me on hold did not know what to say and refused to put a supervision on the phone. I had to call my bank and report fraud activity on my account. So not only am i missing a good amount of money out of my account now i have to wait 5-7 days for a new card and my money returned! TOTALLY IMCONVINCED AND SCAMMED BY THESE PEOPLE! DONT KNOW ORDER HERE!

I had a chocolate dipped strawberry from a box a friend received. It was all I could do not to spit it out. The berry was not soggy, but the "chocolate" was pasty and literally had no flavor. The berries were shipped in a special box with ice packs, so they arrived in good shape. They have also kept for longer than I think normal, which makes me wonder types of preservatives they use. I had high hopes before the first bite - now I know what not to order.

I just spent almost an hour trying to place an order because the person could not understand and kept putting me on hold. I asked to speak with a supervisor and waited another 10 minutes. (never got to speak to one!) I had previously tried the week before and thought I had just come across an incompetent person. Obviously everyone there is incompetent. What a shame because we always enjoyed the strawberries but is not worth your time trying to place an order! 1

This is the email I sent them. It tells the whole story:(
I placed an order on 11/22 and paid the additional $9.99 for a Sat. 11/26 delivery. When I received the order confirmation it stated that my order would be delivered on Fri. 11/25. I immediately called Shari's Berries to have the problem corrected and was ASSURED that it would be delivered on Sat. On Sat., my Granddaughters 20th birthday, I spoke with her on the phone and asked how she liked the "Dipped Rice Crispy Treats", she said she hadn't received anything. I was furious, not only did you originally confirm the wrong date but I called to make the correction and it WASN'T delivered at all. I called Shari's Berries as soon as I hung up with my Granddaughter and the representative was "oh so sorry for the problem?". He also told me that the delivery date had been changed to 11/29. I asked "why wasn't I notified so I could order from another vendor so a gift could be delivered for her birthday"? He said, "we contacted you by email of the change", this was a COMPLETE LIE; I never received an email to that effect. If I had I would have cancelled the order. After discussing the matter with someone, he came back to the phone to tell me that he would credit me for the extra shipping and the package would be delivered on the 29th. Really? Does this business have a new owner? The products and services have always been lovely; oh my, how they have completely turned around. I read your latest reviews and noticed that most people have similar feelings. One and a half out of five stars - Shameful! My order is cancelled, I will not shop from you in the future, and would absolutely NEVER refer you organization to anyone. Shape up.