Shari's BerriesReviews 2,114

Never order from this place. Huge waste of money. Ordered a dozen chocolate strawberries for my mom for mothers days and almost every berry was broken. All the chocolate was cracked off the the fruit was soggy and gross. Was suppose to be delivered on Saturday didn't come until Monday but still charged me the weekend delivery price. Tried to contact customer care about what happened and have bee waiting since Saturday night for a response. Don't waste your money here.

Ordered 6 orders for Mother's Day for my family. The one that didn't get delivered was for my MOTHER. No returned call, call. Wait times over 2 hours, no email response, no response on Twitter or Facebook. Will never use this company again.

Ordered berries for Mom to be delivered on 5/9/20. Did not arrive, no communication from company. Finally arrived afternoon on the 11th. They were melted and total mush. Junk
Called them 5 times, got stuck in a revolving circle of waiting for a call back because they are so busy. No contact whatsoever. Emailed them, no response. Had to file a challenge with my bank to get money back.
Do not waste your money. You will never get it back.

We ordered berries to be delivered on the Friday before Mother's Day. Nothing ever arrived. The following Monday we made attempts to contact customer service to get a delivery status (online system did not recognize any order numbers). So far, we have contacted customer service 4 times (on the phone) and once by email. Each call, after an initial greeting and brief "our order wasn't delivered...", ended with the customer service rep hanging up the phone in the middle of our speaking. This last time we at least got a name (Risa), so we know it isn't an automated service.

The berries arrived super late, broken and spoiled. Since Saturday I've tried to communicate with this company. Yesterday they returned my call at 4:06am and then this morning at 4:50am, now I can't reach them. This company also tried to blame the pandemic, which is total BS. My mother-in-law lives 5 miles from us and recieved her berries on time. So instead of accepting responsibility they tried to place blame. I suggest dipping your own strawberries or buy them at Fred Meyer. I've added pics. It's to bad you can't add the smell brecause they've spoiled as well.

There smiles guarantee is an absolute lie. I felt I was short changed on 2 of the 3 orders I placed with them. My Half dozen my daughter received had 2 big strawberries and 4 very small. The dozen I sent to my mother were delivered late. On hold for 2.5 hours trying to get customer care and gave up when my phone was dyeing. E-mailed them all I got back was a $20 discount on next purchase. I don't do a $20 discount on next purchase when the current one is not fixed. Been buying for three mothers twice year for 4 years. Never again. No smiles from me.

I ordered dipped strawberries for Mother's Day. When my mother opened them the dry ice was warm, the chocolate melted, and the strawberries were mushy. I have been trying to call them for 3 days and receive a message that my waiting time would be over 2 hours! This is totally ridiculous and I will never order again. Apparently many others are have a major issue with them. I'm actually surprised they are still in business. Do not order from this business!

I have been a customer for years and will never place another order here again! I sent my Mother a dozen "chocolate covered strawberries" for Mother's Day and they arrived broken, messy and the strawberries were ROTTEN! The ice pack was melted and even the card had junk juice all over it.
I called customer service the same day, after waiting a good 40-45 minutes and the representative assured me that they would send her another order. The weekend is over and guess what? No other order was delivered.
I will not deal with this company again. SAVE YOUR MONEY AND BUY ELSEWHERE!

I ordered chocolate covered strawberries for my wife for Mothers Day. They were to be delivered the 9th the day before it is now Mothers Day they are still not here the site says they have been in transit 3 days. I call this morning to see why to be told I would get a call back 3 1/2 hours later they called back I missed the call now I am waiting on another callback. For what I was charged I expected them to be here when I was told will never use this site again nor will I recommend them.

I've ordered from here before a few times without a problem. I ordered a dozen strawberries for my sisters bday for May 6th. They came in with the box soggy and hot. Everything was melted! Chocolate everywhere and worst part, the strawberry was MOLDED! Customer service sucks! They never answer the questions being asked. Wait Time on the phone was like 30 mins then 2 plus hours. Never will I order from here again. I wanted a refund but these automated emails aren't helping.