BeenVerified has a rating of 2.5 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeenVerified most frequently mention credit card, day trial, and criminal records problems. BeenVerified ranks 18th among Background Check sites.
Proactively asks for customer feedback
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.
I am grateful for the help your Site provided to my family last month in locating my Mom's Maid of Honor from her marriage in 1952. You helped her connect with someone important in her life from so long ago, before my Mom passed away last week. Difficult times for us still living, but Mom had the chance to meet her best friend from back in the day before leaving us in Peace. Special thanks to Timothy in your customer care department who provided exceptional service. Thanks again.
On your end, it took a little bit of work. However, Carla liaised with your Data Team, kept me up-to-date via email and ultimately completed the task. Carla ensured I was in the loop until it was completed to my satisfaction and I think she did an excellent job, (excellent customer service skills and operational knowledge level). Thanks again!
Mark Ryan
I am very satisfied with BeenVerified and their Customer Service went above and beyond my expectations. I will recommend them to all my friends.
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
We used it to check the backgrounds of caregivers for my dying father. Found great people and were comforted that we knew they had no criminal histories. I'd recommend "been verified" to anyone. Thank you. Doug
Good information at a fair price! PS - I forgot to un-subsccribe, and did not realize it in time. But the kind folks at BeenVerified refunded my automatic payment once I got wind of it. Thanks, guys (and girls)!
It helped me gain info on my stalker so i could report to the cops... its an amazing website. It gave me info like past criminal records, phone numbers used, convictions, etc.
Kasey, Mar 11,5:00 PM:
I just canceled my account with Nick. I wanted to say thank you for making the cancellation and refund process so easy and hassle free. He was informative and kind. I honestly expected a fight and arguement when I was calling in but he completely caught me off guard with his assertiveness and understanding. Thank you again Nick for a wonderful expierence with your company! I will use your services again if I need in the future. Kasey
Hi Kasey,
Thank you for the feedback! We're very happy to have Nick on our team. Glad to hear you had a great experience speaking with customer service.
We'll be happy to have you back as a customer anytime!
I signed up for a 1 dollar trial for a single phone number but didn't end up receiving any information about it and decided to cancel and get a refund. I have to mention it's 11 PM at night and people Manning these phones are probably tired and their shifts are ending soon. The person who picked up the phone was the sweetest person I'd ever had at the end of a customer service line and was very helpful. Told me all the information about the cancellation and how the refund would work, even gave me the cancellation verification number. When I complimented her service she sounded so happy and told her I made my night and I have to say she made mine too. I know the phone number thing is good since I've had friends of mine compliment it but it's just not my thing, so I'm not going to sign up. But the people they hire for customer service are top notch!
Hi Brianna,
This is awesome! We are equally excited to hear that you are satisfied we our customer service. Thank you for your review.
Through my initial inquiry on Been Verified, I was able to find out the location of a friend from many years ago When I recently requested that my Been Verified membership be cancelled (since I didn't plan to make further inquiries), I received prompt, courteous, and patient service, both by phone and email. Thank you for a totally professional experience!
Been Verified could not help me with my information search. However, I contacted them and received a response within an hour. They tried to help me and then without hesitation, refunded my money. No headaches, no long periods of silence. I will be happy to work with them again, if the need arises.
As I had "NEVER" utilized social medias dating sites before, I did join one for a short, very short period of time. I found several of the contacts there to be much less than truthful (lol)!... The information gained from beenverified.com most likely saved me much wasted time and I shudder to think what else I could possibly have lost. The services provided me with many avenues to search out the truth, which revealed the untruths. I am most greatful and will use their services again should I need or require such information in the future. Learned my lesson about social media dating sites... will not make that mistake again!
Hi Rita,
We are very glad BeenVerified was able to help you in this situation. Please stay safe out there!
Been verified help find a lost family relative that had been missing for over 2 years. It helped us locate and verify his location and even call him. The website is an invaluable service and I will definitely use it again if needed.
This morning began with confusion about my beenverified account. Then I called customer service and had the good fortune to confer with Carla. She pleasantly and patiently explained the source of my confusion and left me with a very positive impression of the Been Verified company. Carla is an outstanding ambassador for your company... and, I predict, destined for rapid professional advancement.
I am in ongoing custody battle, very complicated involving way too many people. Thanks to been verified I have been able to find address phone numbers to people I have been looking for. Once even I was looking up the nurse who was rude and neglectful to me while I was in the ER. I was able to find her with limited information and by identifying her middle name was able to find her on board of nursing website and take appropriate steps. Some stuff is not accurate, but mostly it is. I was able to find my boyfriend assets. I was able to verify ownership of property and contact for my exes neighbors to call them as witnesses. Also, they went above and beyond by refunding me immediately the money already paid when I asked to cancel subscription immediately. I should say I am very, very impressed, with transparency and immediate communication. Vsz
Tip for consumers:
It is 90% accurate. Not hundred but that is still very helpful and fair for the price especially if you need to use it frequently like I had been.
Hi Marta,
Thank you for sharing your experience with us.
We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.
I recently used BeenVerified and was very pleased with it's ease and usefulness. It helped me research some information that I needed. Thank you! I would definitely recommend to anyone needed to find out more about a person.
I signed up to get a single background check. Since they had a monthly fee structure I assumed it would be like pulling teeth to get them to cancel it and I was mentally prepared to do battle.
You can imagine my surprise when I got a friendly reply nearly immediately fulfilling my request to my complete satisfaction. I guess I have to put away my pitchfork...
Just wanted you to know, your report from last year, I think it was January led us to my husband's daughter whom he hadn't seen since she was 3 yes old. It had been 43 years since he had seen her. She came to a seminar in Ft Worth, TX about a 2 hour drive from us, she lives in Washington State, we only got to see her for a couple of hours but it was wonderful for him as it turned out he passed away two weeks later. Thank you so much for your help in finding Susan she and I stay in touch. Thank you Dixie
First off, I like BeenVerified because, unlike most such sites, when you search with their tools, you get all the information that's publicly available - not a sales pitch to pay $35 for "a full report" when all you want is an address. So, after my first month, I happily went for a one-year subscription. Secondly, when I had to call their customer service to straighten out a payment issue, I got a representative who was a friendly, patient listener and promptly straightened out the (fairly complicated) problem -- the sort of customer service experience you always hope for and never really get. They're the Real Deal!
It didn't take a lot of time for me for locate my special friend from 17 years ago. She was very amazed that I actually found her.
Found family members that I was looking for over 30 years and many friends. Info is accurate and up to date
My issue with this company was handled with great professionalism, the kind you would like to have from everyone. The rapid response time was speed of light and the attitude in resolving the problem was understanding and with no condemnation of me as a customer. The refunded immediately and with no question. Customer service like you have never experienced in this day and age.
I needed the one month subscription and no more. Typically, it takes many emails, phone calls and a lot of frustration to get through to a company and almost always results in more than one months charge. I was pleasantly surprised and very happy with the prompt and courteous service that Been Verified responded with immediately! Thank you for making my experience smooth, effortless, and a happy one. Excellent Customer Service.
I have checked out other companies on a free trial and was unhappy. I used myself to verify accuracy. Been Verified is the only site that gave me immediate results and completely accurate. I actually found some items that should be corrected. Great service, easy cancellation. If/when I need this type of service again BeenVerified is the ONLY site I will use. Highly recommend!
I was able to find a contractor who had disappeared with a large deposit for work not even started. Several home addresses, email addresses, family member contact info, etc. were all part of that report that I was interested in. The service is very reasonably priced, and the staff is responsive.
Hi Jean,
Thank you for the feedback. Happy to hear the service was helpful for you!
BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.
BeenVerified was founded in 2008, with the mission to offer everyone easy, affordable, and fast access to public records.
Hi Katie,
This is awesome! Thank you for sharing your experience with us.