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BeenVerified has a rating of 2.5 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeenVerified most frequently mention credit card, day trial, and criminal records problems. BeenVerified ranks 20th among Background Check sites.
Proactively asks for customer feedback
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.
This is bordering scam…It's not free. Though You are required to provide your info to them (free of charge), they provide you nothing without payment…After you submit your info it takes you to a payment page
& can go no further without paying their fees$$$
No info on married or divorced, one person had no arrest listed even though I had them arrested, no pictures of people on facebook etc... Do not renew You are not worth $10. After posting this beenverified said they listed all public information. I had previously emailed them a copy off the internet showing one persons booking arrest photo. If they can't find a marriage record and I can I should get their $10. No matter what they reply it is just psycho babble.
Hi Sundra,
You are correct that we do not provide marriage or divorce records. However we do provide criminal records, whenever available. There are differences from county to county regarding that records they make available for aggregation into our database and integration into our reports. I'm sorry to hear this was your experience with the service. We're constantly updating our database to provide the most thorough and accurate information we can.
I have turned off the automatic renewal of your account, so you will not be billed for a subscription again. If you don't wish to continue to use the service for the remainder of your paid time, please contact us at support@beenverified.com and we can cancel your account.
If you have any additional questions or concerns, please contact BeenVerified Customer Care at support@beenverified.com or at 888-579-5910.
Out dated info, wrong info damaging effect on my privacy. Poor out dated phone numbers, very dissapointed
Hi Vincent,
We are sorry to hear that you were not pleased with the results of your search. Public record information is not always 100% correct, we continuously strive to update and expand our databases. We have issued a refund on your account the details of the refund has been emailed to the address we have on file.
I chose this site to try to find my best friend from high school. We graduated in 1971. The listing given for his phone number was the same land line he had 45 years ago. They listed non existent or dead relatives, no useful information for the present day. Out of curiosity I ran reports on myself and my 5 siblings. The information provided was so off base and out of date! Many of the contacts they listed were deceased or in no way connected to any of us. They listed relatives who weren't and telephone numbers that none of us had ever used. The only comforting thing is that if any of us has a stalker and he uses this site to find us, we will be pretty safe. They did not refund my money but did immediately cancel my membership when I asked. I truly don't understand what value can be gained from this site. Much of the information that could be valuable was not available without an additional fee, though given the quality of free information provided perhaps the paid info is no better. I was terribly disappointed. Customer service defends the product by stating that they can only provide information generally available from public records, so I would suggest that if you have more time than money you start there.
Tip for consumers:
Don't use this site if you need accurate, up to date information. Just don't.
Hi Kathleen,
Thank you for your detailed feedback. Glad to hear that customer service was helpful for you! I have gone ahead and refunded your $22.86 subscription purchase.
It is correct that the data in our reports comes from public records and publicly available data. We work to pull in the data from the various sources of public records into one easy to read report. However, we are dependent upon the accuracy of public records, which can vary greatly depending on where the individual has resided, how they have interacted with the agencies that collect public data, and more. We are constantly updating and expanding our database which is why we provide our Monitoring feature. This allows you to monitor reports and be notified as soon as any information changes in a report: a new address, phone number, even court record.
While I'm sorry to hear the service did not help you get the information you were looking for, I appreciate your feedback. We are always working to improve our site, to offer the best possible data with the most helpful service. Please don't hesitate to come back and try us again.
Kind regards,
Carla
BeenVerified Customer Care
Could not find anybody I was looking for and then I tried looking for people I knew and myself and could not even find myself or the self of me I did find showed me in all kinds of places that I never have been
Hi John,
I'm sorry to hear this was your experience. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, please do not hesitate to contact us.
Kind regards,
BeenVerified Customer Care
888-579-5910
support@beenverified.com
(Couple of hours later: in answer to a note about my experience, beenverified.com refunded the one month charge. Very decent behavior.)
Today, I used www.beenverified.com for examination of a person proposing a service to me and my family. The search turned up scanty information, perhaps a reflection of the person and claims about the person's business experience. Then I looked at my own information and found a hodge podge of mostly useless material. For example, the site merged me with one of my brothers, without complete information for either one of us. I regard today's one month membership purchase as a waste of $22.
Attempted to sign up for the site. Sign up gave an error. Tried a couple more times, still no luck. Contacted customer service. They said it was my CC company blocking. CC company said not them. Contacted Been verfied again, and now it was I attempted too many times, and to wait 24 hrs. Waited, same story. BV has no idea what they are doing, and make excuses for problems with their system. It's not them. They swear. Stay away... or best of luck to you
Tip for consumers:
There are other sites that provide the same type of reporting.. Do a search.. and save a headache
Hi Ed,
I'm sorry to hear you were having trouble signing up for the service. If you'd like to send me the email address you were using to sign-up, in a private message or in a message to support@beenverified.com, I'd be happy to look into it for you.
We do have a lot of security measures in place to protect the security of your billing information and protect the cardholder. I apologize if you ran into any difficulties attempting to create an account.
If you still have a need for the service, please don't hesitate to contact us at 888-579-5910 or support@beenverified.com.
Best,
BeenVerified Customer Care
888-579-5910
support@beenverified.com
I want to see that management is aware that it has an employee whom they should appreciate/value immensely.
(As a side note: I refuse to jump through all the needless security hoops. Based on my experience with this hassle, I'll never come back on your site again.)
I just got my trial period i was wondering why i cant view any phone records or search anything?
Hi Brandon,
I'm sorry to hear you had any trouble using the site. From your account, it looks like you were able to run some reports. Did these load successfully for you?
Please be assured your trial account has already been canceled as you requested earlier, and you will not be billed for a subscription.
Please don't hesitate to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com if you have additional questions.
I like the company's format and the customer service is very good, BUT the info was terrible and very seldom correct. Lots of mistake on info on both side.one wrong info And two alot of info missing.
Virtually useless to me. Was looking for criminal records and could fine NONE. I looked at people I know who have them and still none to be found... even someone who did time in fed penn. I called company who claimed they would be posted if digitalized. Apparently this is rare. Also looked at someone in FL. Then randomly changed state and he popped up again! Sort of felt like scam
Hi Sheila,
I attempted to send you a message earlier with some additional information regarding where our criminal data comes from, but I'm not sure if you received our message.
I'm very sorry to hear you were unable to find the information you were looking for. We do not currently have federal criminal records, due to the way in which the federal court system makes their data digitally available.
Please be assured that I have turned off automatic renewal of your account so you will not be billed again. You always have the option of reactivating again in the future.
Don't hesitate to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com if you have any additional questions.
Kind regards,
BeenVerified Customer Care
After going through the lengthy sign-up process I was so happy to finally get to the "Get Report".
Error: "Your zip code is incorrect". What? I've used this card for years to shop AND I've lived in the same place forever. I retype the Zip and submit again.
Error: "Your card is declined for insufficent funds." What? You mean you took the funds off the first time when the Zip code was supposedly incorrect? Isn't that the whole point of matching zips so you DON'T take money when things don't match. Thank goodness I only had enough on the card for one month or you would have taken two.
And worst of all, now you have my money but are not giving me access to that report I wanted so badly. I should have read reviews first.
I called customer service immediately and got a lackluster "check with your bank/our credit card processing is done by 3rd party/nothing we can do/you'll get your money back within 7 days/ if you want you can try another card."
I replied that I wanted the glitch in the system reported so that maybe other people won't have to be inconvenienced like I am. Take my money, but don't provide the service. There's a word for that...
Tip for consumers:
Any site that takes your money for a week, but won't give you the report because your zip code didn't match...needs to REVISE their business practices. Unless they publicly announce that they have, I won't be using them.
Hi Julie,
I'm sorry to hear you had trouble signing up. When you select a subscription type, enter your billing information and click to create your account, your card is authorized for the amount of the plan you selected. If your sign-up doesn't go through, because there is an issue with the information you entered, then the card is only authorized and that amount is not processed as a charge. Its my understanding that different financial institutions handle authorizations differently. Authorizations automatically expire and drop off of your statement, we didn't collect funds from you that we can refund. However, depending on your bank, it can take a few business days for the expired authorization to be reflected on your statement. I sincerely apologize for any inconvenience. We have many systems in place to help ensure that only the authorized cardholder is signing up for the service. Sometimes this can make the sign-up process somewhat frustrating if a small mistake is made at any point in the process. This is for the cardholder's protection.
If you have any further questions, please contact us at support@beenverified.com.
Best,
Carla
BeenVerified Customer Care
I joined a few days ago but in less than half an hour I was trying to cancel. The information was not there on the people I was researching. I found out more on google than there site offered! 2 of the people I searched had known criminal backgrounds and there company came up clean background. I was charged for the month anyway! I want a refund!
I tried the site after seeing the TV ad. Got some good results on a few people, then started geting out-of-date info. I back checked myself and found my "current" address as a place in another state at which I had not lived since 1992! I've tried to correct it twice (I've moved FIVE times since then), with no results. It lists my parents as alive, and they both died in 2007! When my contract expires, I'm not renewing.
Was using BeenVerified to find addresses for people who had moved so we could transfer their records. Today was the second time that the site was down. I am limited to a 6-7am window, Monday thru Friday. When the site is up, it has very reliable information, as only one in 450 names has come back. It is a matter of knowing how to use the tools within the site.
The criminal check on BeenVerified doesn't provide the tools necessary to understand the reason somebody was arrested, whether or not they are guilty, and whether or not they went to jail. It only indicates what they were charged with. It doesn't even list the date or the location (city-county-state) information. Thus, I would not recommend it for background checks.
I would recommend it if you know the person's age and full name, and you want to know where they live and what phone number they are at, as the site provides the month/year when this data was last mined
Hi there,
I'm very sorry to hear you had any trouble. To my knowledge the site has not had any downtime, so that definitely should not have been your experience. If you are still using the service, and continue to have any trouble accessing and using your account, please contact us directly with more information. You can reach us at 888-579-5910 or email us at support@beenverified.com.
I'm glad to hear that the service has also been helpful for you, but if you run into any issues, please know that we're always happy to help!
Best,
Carla
BeenVerified Customer Care
support@beenverified.com
888-579-5910
Gain trust and grow your business with customer reviews.
BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.
BeenVerified was founded in 2008, with the mission to offer everyone easy, affordable, and fast access to public records.
Hi Susie,
Can you share with us were you saw our information was free? If you could provide a URL that would be extremely helpful.
BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for BeenVerified.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer
I hope that helps, but if you have additional questions, please email us at support@beenverified.com