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Kathleen H.

Contributor Level

Total Points
92

1 Review by Kathleen

  • BeenVerified

5/29/16

I chose this site to try to find my best friend from high school. We graduated in 1971. The listing given for his phone number was the same land line he had 45 years ago. They listed non existent or dead relatives, no useful information for the present day. Out of curiosity I ran reports on myself and my 5 siblings. The information provided was so off base and out of date! Many of the contacts they listed were deceased or in no way connected to any of us. They listed relatives who weren't and telephone numbers that none of us had ever used. The only comforting thing is that if any of us has a stalker and he uses this site to find us, we will be pretty safe. They did not refund my money but did immediately cancel my membership when I asked. I truly don't understand what value can be gained from this site. Much of the information that could be valuable was not available without an additional fee, though given the quality of free information provided perhaps the paid info is no better. I was terribly disappointed. Customer service defends the product by stating that they can only provide information generally available from public records, so I would suggest that if you have more time than money you start there.

Tip for consumers:
Don't use this site if you need accurate, up to date information. Just don't.

Service
Value
Quality
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Carla S. – BeenVerified Rep

Hi Kathleen,

Thank you for your detailed feedback. Glad to hear that customer service was helpful for you! I have gone ahead and refunded your $22.86 subscription purchase.

It is correct that the data in our reports comes from public records and publicly available data. We work to pull in the data from the various sources of public records into one easy to read report. However, we are dependent upon the accuracy of public records, which can vary greatly depending on where the individual has resided, how they have interacted with the agencies that collect public data, and more. We are constantly updating and expanding our database which is why we provide our Monitoring feature. This allows you to monitor reports and be notified as soon as any information changes in a report: a new address, phone number, even court record.

While I'm sorry to hear the service did not help you get the information you were looking for, I appreciate your feedback. We are always working to improve our site, to offer the best possible data with the most helpful service. Please don't hesitate to come back and try us again.

Kind regards,
Carla
BeenVerified Customer Care

Kathleen Has Earned 12 Votes

Kathleen H.'s review of BeenVerified earned 12 Very Helpful votes

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