Do not touch this company. Promised 2 week delivery. Failed to deliver after 6 weeks. Lot of lies around it "being with the courier". When I asked for a refund they also failed to return my payment and continued to lie, claiming they returned it on a date that was several days before I'd even asked for a refund!
Paypal resolved my dispute within half an hour and refunded fully. These guys are dishonest jokers.
Rang company before ordering on line and spoke to Mohammed who was really helpful. He did advise at the time that the Day bed with trundle was out of stock and could be for some weeks. As the bed was for occasional stays by grandchildren this was not a problem. I ordered on line and received regular telephone updates. I was notified of delivery and was pleased with the product when it arrived plus it was far cheaper than anywhere else Id seen it. Thanks.
Please avoid purchasing goods from beds4less. They don't have stock and simply collects the money on the same day as you placed the order and will keep quite.
No update on orders for the delivery or refund and doesn't take request for refund. The sales/accounts team will never be in office and reception tells to call again tomorrow. As accounts not available.
I have placed the order more than 3 weeks ago and still no sign of refund.
Although we had a little issue with everything arriving separately (I ordered a Bunk with mattresses), when contacted the staff at Beds4Less were very helpful and apologetic and sorted my queries very quickly. Their customer service is second to none and the bunks that we have received are good quality at a very good price. I would recommend them
I bought a Verona Barcelona Shorty Bunk bed. I was surprised at all the bad comments on here about Beds4less, I found it very easy to get hold of customer service whenever I needed a question answered. They do seem to advertise beds that aren't in stock, but I rang them up first and found out when they were going to be back in stock, and I was happy to wait. The bed itself is really good quality, very solid and the ladder has flat rungs as opposed to upright rungs, so a lot more comfy on the feet, which I was pleasantly surprised about, because that is contrary to the picture of the advertised bed. The instructions are awful, but luckily we were able to navigate through them. I don't think Beds4less have much they can do about them really, they seem to come direct from the bed manufacturers. So overall, happy, and so are my kids!
The sales team were very helpful to find me the right bed I needed, and the communication the light was perfect, kept me updated at all times! Not to even get started on the quality, unbelievable quality! Would 100% recommend to anyone
After looking at a number of bed suppliers for bunk beds with mattresses I decided to order from Beds4Less, they were delivered within a few days, Easley to assemble and at a very reasonable price. Very happy customer and would recommend.
We ordered a Julian Bowen king size bed frame and mattress along with a day bed and two mattresses. We assembled in 1 hour and are so impressed with the quality for the price on site, the mattress is the comfiest I've ever had! Lovely staff who called to arrange delivery and such an easy process. Would definitely recommend- I wouldn't go anywhere else now!
Hi Amy,
Thank you so much for taking your time out to give us a review as most consumers only review when things unfortunately go wrong which are sometimes out of the retailers control as most of the beds are imported in from the Far East and stock levels are fluctuating all the time.
Also as an online retailer we are so bound and reliant on the delivery companies who deliver on our behalf.
Once again we really appreciate your feedback and hope to serve you in the future.
Regards
Bob Stringer
Beds4less
Impossible to correspond with these people by email or by phone. They have items for sale which aren't in stock. Once you place the order, they take the money but fail to tell you the item isn't in stock. It takes many day of perseverance to speak to the right department, who always seems to be too busy of finished at 2pm. I had to make threats to get my refund. AVOID. WORST EVER.
Hi Craig, the goods were out of stock and and we offered to custom build your hand made bed which would have been made in the UK. Although the quality would have been far superior to the bed you ordered, you refused. We offered you full refund but even then you threaten to bring down a bunch of lads from Glasgow and beat the staff up. We would rather not do business with someone who uses threats of violence, even though we had offered a better alternative and a full refund.
Kind Regards
Beds4less Team
We bought the Neptune bunk beds with mattresses, ordering was easy, delivery was quick and the beds were easy to assemble, they are strong and look lovely, we are very happy customers and would highly recommend.
The delivery guys were assembling our bed and ripped our newly wallpapered wall! Very upset about this!
They completely denied that they did it. Do not trust this company!
Due to mixed reviews I decided to call the store direct rather than just make an online purchase.
I spoke to a very helpful man called Adam, he double checked everything and was extremely efficient and filled me with confidence.
I will update my review as soon as my bed arrives-I can't wait.
Shopped around for a triple sleeper and Beds4Less came up significantly cheaper than the competition. Even cheaper with a combo purchase of a pair of mattresses. I thought things might be too good to be true, but decided to give them a try.
The bed frame was delivered very quickly - faster than I was expecting - and I received an email notification about tracking which allowed me to arrange for someone to be in to take delivery.
No mattresses with it, however. So I gave them a call and they confirmed my suspicion that they'd be delivered separately. That second delivery I didn't get notification of (it happened a few days later), so it was just by chance that someone was in to receive them.
Can't fault the bed I bought - great price, great quality, fast delivery. Would've been nice to be able to track the mattresses in a similar fashion though, and one of them had a slight scuff on it - presumably occurred during transport - they were well protected in multiple layers of wrap, but this one has been 'worn' in one corner and exposed the mattress. It's only a small cosmetic issue though, doesn't stop the bed from doing it's job!
So it's 4 stars from me - mattress shipping/tracking was the only part of the process I had any (minor) issues with - but they could not be touched for price so quite happy with my purchase!
They advertise products which are in stock and can be delivered within 3 days which are no available for at least a month.
Taking money knowing you can't deliver is fraud pure and simple
When you call them up someone from a different company picks up and tells you they are doing you a favour dealing with your call.
And of course they don; t reply to emails.
Calling them cowboys would be a compliment
Visited their showroom and factory and ordered a bunk bed made to my size requirement. Very professional, gave good advice on choice of materials and types off mattresses they could provide. Kept me informed throughout and received it on the day specified. Gave a very personal service and was very pleased to deal with them
Purchased bed and mattress online, kept me informed throughout the process in terms of payment and delivery. Very efficient delivery service out of hours as requested by me as a matter of urgency. Friendly delivery guys who did not mind at all, fitted the bed and disposed my old one.
Just ordered another for my guest room, again communicated very well and delivered efficiently. Only this time the drivers were worried they may have damaged my mattress in transit, with the little doubt they had, took it upon themselves to manufacture a new one and returned the following day (90 mile journey), in addition to throwing some free memory pillows in. I wouldn't have known any different but it is evident they pride themselves on quality. Very impressed.
Hassle free, quality workmanship and premier delivery service with the click of a button.
Pleasure doing business with you
Best wishes
Jessica Daly
I ordered Serene Lyon 2FT6 Small Single Ivory Gloss Metal Day Bed With Guest Bed inc. 2 mattresses value £289.99 paid in full by debit card on 10/11.2014. They said they would deliver last week, but as they did not, so I tried to telephone them but both numbers were unobtainable. Can you advise me what to do next?
Bought a bed for my son, as I wanted a made to measure size we visited the showroom which was small but beautiful.
We were very impressed with the quality of workmanship and as they manufacture onsite we could virtually choose the size, colour and they had a massive choice of fabrics.
Thank You Beds4less.net we will certainly recommend you to our friends and family.
Thank you guys for such a professional service we recieved, excellent communication and super value deal.
We were looking for a reasonable quality divan bed for some guest who were visiting us over the New Year.
We came across this website and was told that they have a parent company who actually manufacturer the divan beds in Yorkshire so we could choose the colour and fabric of our choice.
We had our divan delivered within 7 days and thanks to the delivery guys who were very helpful.
Keep up the good work, I will definitely recommend you to friends and family.
Pleasure Amirah, thank in advance for future recommendations
Ordered bed 2nd Oct, item stated despatched within 3-5 days which we needed since son's bed is broke. We are still waiting for bed, they ignored e-mails so don't bother e-mailing, first call to find when it would arrive we were told should arrive Fri 13th or Mon 16th, called again on 11th since no call about delivery to be told its coming from manufacturer and would be there by Wed 18th. E-mailed on 18th No response, E-mailed to cancel order 19th no response. Called today at 2pm to be told there was no one there they had all gone home! He is just an answer service for 4 different departments that operate there but would leave a message. Avoid
Overview
Beds4Less has a rating of 3.3 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Beds4Less ranks 7th among Beds sites.
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- Batley, WYORK
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Hi Mr Laurence,
Thank you for taking the time out to review us.
Daniel