Beds4Less

Very good price of our Bunk Beds and mattresses. Talked to Ashraf who was very reassuring about the details of the bed and delivery.We were very happy with the outcome and would recommend this company to anyone. Mr Flowers

Shopped around for a triple sleeper and Beds4Less came up significantly cheaper than the competition. Even cheaper with a combo purchase of a pair of mattresses. I thought things might be too good to be true, but decided to give them a try.
The bed frame was delivered very quickly - faster than I was expecting - and I received an email notification about tracking which allowed me to arrange for someone to be in to take delivery.
No mattresses with it, however. So I gave them a call and they confirmed my suspicion that they'd be delivered separately. That second delivery I didn't get notification of (it happened a few days later), so it was just by chance that someone was in to receive them.
Can't fault the bed I bought - great price, great quality, fast delivery. Would've been nice to be able to track the mattresses in a similar fashion though, and one of them had a slight scuff on it - presumably occurred during transport - they were well protected in multiple layers of wrap, but this one has been 'worn' in one corner and exposed the mattress. It's only a small cosmetic issue though, doesn't stop the bed from doing it's job!
So it's 4 stars from me - mattress shipping/tracking was the only part of the process I had any (minor) issues with - but they could not be touched for price so quite happy with my purchase!

You will note a previous review that I have written on this company. After a week of over/back - where they NEVER returned a phone call. They finally accepted my order at the correct price and took full payment from my credit card. Now 5 days later they advise that they cannot deliver my order as they can only do it to the statement address on the credit card. I have just moved into a new house and do not have any utilities or statements in my own name yet.

Notwithstanding this, it takes them 5 days to advise me that this is their policy?! If its their policy, why did they not know about it?!

Also, when taking payment initially there was an error, they had to refund my amount and take it again. This process cost ME over €11. They now intend refunding again, so another €11-15. Costing me almost €25 to NOT do business with this company? To say nothing of the amount of time and money on phone calls that I have spent trying to order an £1050 bed and mattress.

When they accepted my order they asked that I change my review on here. I said I would when I got the bed. Having called them today 'Zolf' said to me ' Get yourself a life, we're sick of you. We will not be delivering a bed to you, and we will not be refunding any costs of the transactions'. I have a receipt from them on acceptance of the order and full payment.

Zolf says that my reviews are untrue. I am happy to furnish anyone with all/any of our communications if it helps you in your decision on doing business with this company.

They call me for my order and They offer me the mattress they said is very comfortable it was the bad mattress I never seen very disappointed

Very bad service experience... i ordered wooden bed from them on the 18th of January. On bed4less webpage it say 7-14 days delivery... nearly two weeks later I rang them, they said that my bed is coming from other company and will be deliver soon. I received a text message on 31st of January that my bed will be delivered on 2nd of February, so one day after 14 days. Ok, not a big deal... unfortunately they gave a courier company wrong post code... so they rang me that they won't deliver and I need to contact my supplier, what I did straight away. They said they will check what has happened and let me know... no message, nothing from bed4less. I rang them Monday 5th of February, they apologised and promise delivery by end of the week and to compensate my time waste they will send me two foam memory pillows... I was ringing them every day, and every day i was promised that by the end of the week bed will be with me... Friday, I rang them again to ask what is going on... They said they need to check... and again no message from them. I sent them an email that I will report them to trading standards... and guess what in 10 minutes I had few emails from bed4less with even day of delivery... wow. But they said it is not they fault, and I still did not get my pillows and bed was delivered on 13th of February so nearly 4 weeks after i did order it... there are few scratches on this wooden bed and I am thinking to send it back... But it is going to be probably another night mare to deal with bed4less... where are my promised pillows?

I have purchased a bed with this company and got the payment collected on 15th december 2016. Knowing I would be away, before I ordered I called and asked for a delivery on January the 7th Saturday. This did not happen.

Lots of occasions where they have NOT answer my calls. Once they picked up the phone and mentioned they couldn't attend my query because "the sales team is away on lunch break". They said they'd call me later. Of course they didn't.

Finally I called again and they called me back to confirm that I would receive a call to advise on the slot for delivery on the 14th. Their excuse for not delivering on the 7th as requested was nonexistent, simply "there was nobody available to deliver the item". Bravo... Simply amazing.

Anyhow, they confirmed via voicemail, via email and later on a phonecall that I'd receive the bed today 14th between 1 and 6pm. Check the time... Of course, yet another disappointment from this company. It's been a month they have processed my payment (considering I haven't received what I paid for, shall we agree on calling this a theft?)

I can provide details to anyone enquiring them. Do yourself a favour and do not buy from this company.

Ander.

We bought a Verona Barcelona 5'3" bunk bed with Jubilee mattresses for the kids.

The bed frame arrived on time but as six separate parcels. The instructions were a poor quality photocopy and far from clear. It took some real working out before assembling. The bed frame was already chipped in a couple of places but we still went ahead with the assembly and repaired the damage later.

The mattresses delivered was delayed. We were informed it was due to them being delivered by their own van as opposed to using a courier. The morning before the expected delivery, I received a call to say the mattresses they had for me were the wrong size and would need changing.

The mattresses were despatched a few days later by courier and despite being tracked, were not delivered on the specified day. They arrived the following day without prior warning.

The mattresses we received were 5'0" long as opposed to 5'3" and clearly short for the bunk bed.

In an effort to get them swapped for the right sized mattresses I have repeatedly telephoned Beds4less. Sometimes the phone rings out or goes through to a mobile. I have left a voicemail message, actually spoken to two members of their staff, sent several e-mails (all e-mails failed to be delivered by the Europa Group Postmaster), sent them images of the mattresses sizes via What's App and completed their on-line enquiry form. - TO DATE NOBODY HAS MADE CONTACT WITH ME and as a consequence of this, one of my children has been sleeping with his mattress on the floor for over three weeks.

The situation remains unresolved and I am appalled by this.

I cannot recommend this company.