Bear Creek Arsenal Reviews Summary
Bear Creek Arsenal has a rating of 3.5 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bear Creek Arsenal most frequently mention right side, heavy barrel and complete uppers. Bear Creek Arsenal ranks 5th among Hunting sites.
I purchased this as a straight wall cartridge hunting rifle and absolutely love it. I am partial to the AR style rifle for many reasons after 20 years in the military. BCA did not disappoint, this is a quality firearm. I plan on buying more from BCA.
Terrific gun that shoots perfectly straight every time. Recommend you buy one.I have a couple of rifles and look to buy more.
Bought an upper, sent me the wrong one. Took 2 weeks to get a reply from customer service. Sent it back now 3 weeks later, no product. No reply from customer service. Finally I got a reply, said it would ship out "today". Never shipped out. 2 weeks later no reply. Checked my product. Says out of stock. Won't even respond for my refund. $#*! this place, definitely trashing you to any and all of my military brothers and law enforcement partners…
As an update to my prior review and experience, I still have not received any info or update about how and when my order will be fulfilled. We're past a month from the original order now.
The package came back to them nearly a month ago to reship to corrected FFL. I've had two exchanges with a customer service person since it arrived back with them neither of which told me anything other than that they can't tell me when it will ship out. I followed up again 4 days ago and then today get an automated message from their RETURNS email address. In all the MANY attempts to get an answer about how to get my order, I never asked for a return / refund, I've only ever asked for help getting the order in the first place.
It's literally crazy how they will ignore you. They absolutely don't care. I'll tell you, the indifference and just unprecedented level of blatant shrugging off legitimate customer inquiries, non-responsiveness and not answering the phone takes this so past bad customer service that I'm planning this week to file a complaint with NC Attorney General's office for consumer complaints.
From BCA's perspective, they see me as someone complaining about not receiving an order for a cheap AR15 but that's not the case. This is so beyond my own personal order issue. At this point I'm mostly interested in making others aware and second, informing others that they should help send complaints to the AG's office. The AG's office needs to have a good number of people tell them about BCA's non-responsiveness - ignoring customers and letting orders just go indefinitely unfulfilled or lost without communication. Once they notice BCA coming up as a pattern of bad business practice the way it clearly does from other reviewers, they'll take notice and start enforcing consumer protection measures on them. Do your part and alert the AG's office if you've had an experience like mine with indefinitely open ended order problems, non-responsiveness, or some of the other issues I see on here such as failures to refund returns within purchase terms. Be sure to retain all records of purchases and communications including dates and responses (in the rare case they respond).
Everyone's been talking about "quiet quitting" and its impact on employers and work environments in the post-covid workplace. But how does this culture of indifference affect minimum standards that you or I should expect as consumers from retailers?
This review of Bear Creek Arsenal and an alarming number of others as well as posted questions on this platform show that we should expect very little. Perhaps nothing at all in terms of customer service standards.
Bear Creek (BCA for short) is a decent sized business with a couple hundred employees and a sprawling warehouse and manufacturing facility. A veteran owned, family grown, North Carolina direct to consumer manufacturer of fire arms. The type of place where you would expect a 'Yes'r' or 'Yes mam' from a down home local.
So this review is more than a review, but an example of how even companies who would seem to have very strong customer oriented cultures have lost their way. Where have all the good businesses gone?
By the way, the second star is because the initial order was sent out in a timely manner. Otherwise this would be a 1 star review. But because they don't coordinate with support tickets or customers, I have had an indefinitely open ended poor experience.
My experience combined with numerous other reviews is that there is a huge management problem and serious customer support problems. Like many other reviewers I've had the same experience re: no one answers the phone, sometimes the voicemail doesn't work, if it does you will not likely get a call back.
I had an issue with my order going to the wrong FFL (found out they were out of business) and immediately contacted BCA in less than 24 hours after order placed. The order was placed on a holiday so I figured it would not be assembled or shipped out for at least a couple of days (I was correct). I also had my replacement FFL dealer email them at their FFL address to update their records and that email referenced my order number. After that weekend I followed up on the phone during regular business hours. I tried multiple times and not only did no one answer, but voicemail didn't work. Finally I was able to get to a customer support voicemail box after trying several times. I left a message. No response that day, nor the following 4.
Finally, FIVE days later, I get an email acknowledging the FFL issue stating that they didn't have the FFL info. My FFL is the largest gun seller in our area and is highly professional / commercial so I know they sent the email when they said they did. Then I got a call saying that the order had gone out. I explained that I had been trying multiple times to get in touch with them to ship it to the correct FFL before it went out but that no one was responsive. I also had the new FFL re-send their license info with my order number again.
So clearly, the shipping and customer support staff aren't working together (assuming customer support is even working at all).
On December 1st, they ordered a FedEx package recall before it could get to the wrong FFL. This is now the tail end of December 10th and I have emailed asking for an update 3 times and have been ignored each time. I reminded them in the last email that the order needed to be updated with the new FFL. The order has still not been updated to reflect the correct shipping address. The original tracking shows that it arrived back at the warehouse 3 days ago. In the very least, a customer should be able expect a response during a 10 day span after multiple attempts to get an answer and have their order updated so as to know that they will eventually get it.
As of now, I have no idea what to expect. Will they some day contact me? When they do will it be someone who doesn't investigate the situation and says, 'oh your order was returned and has been sitting in the warehouse for weeks, what do you want us to do?' Or worse, maybe they just will let it get absorbed into inventory and sold to someone else. How should I know since they won't communicate? And this order was going to be an anniversary present.
You can't run an ecom business like this. Or then again, maybe in this industry you can because the demand for guns is so high that you can afford to just ignore customers. This dynamic does not jive with the culture that BCA tries to portray in their about us content on the site at all. Thus my conclusion that there are serious management issues. In the past, this company would have had to either stop the retail side of the business to only focus on manufacturing to wholesale distribution, or eventually close up shop as experiences like mine continue to pile up and drown their reputation. These days? Maybe not. Sad commentary on business values.
If you haven't purchased from BCA yet, based on my experience, I would have no choice but to recommend spending a little bit more and ordering from someone else. Maybe not everyone is becoming like this in this industry. Maybe Palmetto State answers their phone. Maybe they'll even answer with a courteous, "Yes'r".
100% love it.shoot an run wonderful. Cant wait to buy an use more of there stuff.always keeping my eyes on there sit to see what they got coming out with next
Good products at a really good price I have several of the uppers and never had a complaint plus srevice is fast
Best complete upper receiver for the price available. Definitely considering a 7.62x39mm. I am only worried about light primer strikes.
I bought a 7.62×39mm upper bought from Bear Creek and paired it with a lower bought from Bear Creek. I couldn't be happier with the fit and function of the rifle. I took it to the range many times firing steel and brass ammo. I had no FTL or FTF issues. I paired it with a Red/Green Dot scope bought from Bear Creek. I highly recommend Bear Creek Arsenal.
BCA Is Great
Quality products, time this with discounted on top of reasonable prices.
Keep it up BCA!
After owning my.308 AR10 from BCA for the past hunting season, My 2 boys wanted thier own hunting rifles for themselves. The 5.56 for my oldest and 300 BLK for my 15 YO. I took them out this past weekend to zero the scopes and it took just roughly 3 shots to get within 1.5 MOA at 100 yards.
I use a bore laser at home to zero 76 yards from my apartment to the clubhouse, then the range for final zero. Both shot incredibly well. Shot 100 rounds of 5.56 and 50 rounds of 300BLK. Need more ammo for the 300BLK.
The price was right delivery was fast and most importantly brass on target! If you're looking for a great product at a good price and proper response come to creek!
Very nice 7.5" 9mm AR upper. Had a few scratches on the rail and bolt carrier but nothing that hurt anything. 5 company. 4th purchase and it won't be the last. I can say that the lower has taken awhile to ship. Still waiting after 12 days of processing. Other than that this company has never let me down.
Great products for an amazingly affordable price! I bought a 16" upper for my AR-15 5.56 build. The feel, look and quality of this upper is awesome! Can't wait to buy more from BCA!
I absolutely love my BCA 12.7x42mm right side charging 16" upper, I also purchased the BCA-15 lower receiver with the A2 butt stock and pistol grip. I've had absolutely no problems or malfunctions with my BCA products.
Put new scope on my BCA 300 Blackout upper went to range and this is one of the most accurate rifles I have. It is so much fun to shoot. I take it every time I go my son want to shoot it instead off my other rifles.
I've purchased a 556. A 450 bushmaster, a 350 legend and just recently received a 22wmr all are very accurate and shoot whatever ammo I've thrown at them. I've had zero issues with any of the uppers. I sighted in the 22mag with CCI 40 grain hp this week and fired 80 rounds out of it and so far so good no hiccups. I've killed countless coyotes with the 223 and love the 450 and 350 for whitetails. All of the calibers are very accurate and reliable.My favorite so far is the 350 legend. It's just a sweet shooting caliber I'm going to coyote hunt with it this winter I think. I know some say they have had bad luck with BC but I've experienced just the opposite. No issues and I've shot hundreds of rounds through each gun except the 22mag I just received this past week. I would not hesitate to purchase a upper from BC. I'm hoping they come out with a 45acp or even a 10mm before to long.
Love the quality in the 300 blackout upper! Holding.5" groups at 100 yards! What more do I need to say... Just ordered a 450 bushmaster complete rifle! Love this company. Thank you!
The upper I bought fits great, works great. Feeds everything I've put in it and planning for an upcoming sniper competition with it soon!
I ordered the Bear creek Arsenal 20-60x60 spotting scope and when it arrived the eye piece was broken off, it was laying next to the scope in the plastic bag. Who sends stuff out the door like that? I tried calling customer service and no one would answer. I tried doing a claim on the website but it wouldn't let me finish so I could send the complaint that way and it wouldn't let me upload pictures. Why BCA why do your customers like this?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members