Beads.us

So, I've ordered from this company, Milky Way Jewellery, t/as Beads.us for many years. My last order was very disappointing. They have advertised as authentic gemstone beads, charged me as authentic and sent cheap imitation glass beads. I have been refunded but the point is, I asked them before they sent them if any if the beads were glass, assured it was not, received them and it's clearly glass. Why does such a huge company try and cheat prospective loyal buyers of well earned money. I've lost orders and revenue out of this as I dare not pass the cheap imitation products onto my customers.
I'm incredibly disappointed and will never do business with them again, shame on you!

They have delayed our order for nearly two months, after sending it we first noticed they were items cancelled without letting us know, they just refunded it to the account and then when the order arrived they were 3 defective items for a total of 35 items. We wrote to them for return they first answered by proposing us a 20% discount to keep them which we refused and since that we writing them to have the label for return and they won't answer. Also they've been doing the same via WhatsApp when our order were delayed, first I thought that it might be some agent that is not doing their work properly, but this is how they treat customers, they'll leave your emails and messages on seen. Follow my advice, never order from this company.

Received the order, products are beautiful, I love them much. As a new customer, there is a good start with this website. They patiently answer every doubt and reply fast, although some products are out of stock in the process, I have to choose another product or accept their replacement, but their replacement is nice, I like them too.
And very favorable, new customers can get four coupons, after I used the coupons, the average price of each product is much cheaper than what I bought in my country.
Will come and place order again

People always write something negative down because of one mistake, and ignore all the good times that they used to have. When I accidentally saw some negative comments, I thought I needed to leave some positive energy information. I am an honest person. I love the items from this company, and I know that things happen, no one, and no company is perfect. If you go to others, you would find they simply don't have the nice items and variety that can get from this company. Moreover, when things happen, they do not want to help you. But this company always try their best to meet my requirement and help us solve problem.

Thank you very much for their help. Due to my payment account problem, the payment has not been successful caused order couldn't be produced in time. When I communicated with them, they immediately helped me to arrange this order in urgently and sent it fast. Product was very hot, which made me so excited. Although it is already 1am here, I can't wait to share this joy Thing, the products of the order are all sold out
Thanks again.
Merry Christmas.

I ordered in January. Due to the Coronavirus, understandably shipping was delayed. Finally, they told me they shipped at the end of February. I watched the tracking. The shipping label was evidently printed but never delivered into the postal system. I kept contacting them and they kept reassuring me my package was shipped and to just shut up and wait. As of the 1st of April, I demanded my money back as the package still had not moved into the postal system. They refused to refund so I went to my credit card company. Will never do business with this company ever again. There are many other good overseas companies to deal with. Beads.Us is not one of them.

I've been putting a monthly order with them for over a year. It was great at the start then shipping started to take longer and they started to make mistakes. Now I have no problems with mistakes, it happens but they changed my rep and she does not understand English at all... It's like she is replying to another person, her replies has nothing to do with my questions... Yes they have good prices but this is getting way too frustrating. They will loose a good customer...