I purchased a LG G3 83". I am happy to say that everything turned out better than expected. When I had a question by email, it was answered immediately and efficiently. Thank you for a good buying experience.
Decided to really splurge and look for a high end television...went with an LG G3 2023 model. Out of stock with Best Buy, $3600 on many sites. Found it on GreenToe for $2900 and purchased it. GreenToe apparently is a middle-man company that pairs your order with a end seller, and I was paired with BeachCamera.com. I immediately felt like "no way is a company called BeachCamera.com an authorized LG reseller..." Checked with LG USA website and wow, they were listed. Still, I chatted with LG chat support an hour later and asked them...they confirmed BeachCamera is authorized and I captured the entire chat for reference. Ok excited now, so called BeachCamera to track my order...it took a few phone calls for someone to pick up but when they did they were helpful and the experience was good. So far so good - I will update (if I remember to since I never normally post reviews) once the item arrives.
I had only pleasant experiences with Reynold in our interactions on the phone while he's been supporting me throughout a purchased TV issue. I can really sense the personal interest he has for me as a customer while goes above and beyond to help resolve my issue. He's never patronizing or unsympathetic on the phone or in emails. Hope I can continue to work with him until my issue is ultimately resolved.
Hello Ethan,
We're thrilled to hear about your positive experiences with Reynold. Our team takes pride in providing exceptional customer support, and it's clear that he goes above and beyond to assist you. Your satisfaction is our priority, and we're pleased that you sense the personal interest Reynold has in ensuring your issue is resolved. We look forward to continuing to work with you and appreciate your kind words.
I ordered the wrong size stock pot, and these folks bent over backwards to make me happy. It's pretty rare to encounter such terrific TLC. Well done! So refreshing to see honest commitment to make customers happy.
Hello Karen,
We're truly grateful for your positive feedback. We understand that mistakes can happen, but we're committed to making things right. Your satisfaction is our priority, and we're delighted to have been able to exceed your expectations. Thank you for acknowledging our dedication to customer happiness – it means the world to us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to serve you with the same level of commitment and care.
I ordered a $300 watch from them, and no shipment was generated. After countless emails and calls to "customer service" with 0 response, I am convinced this company is a front and advise anyone to stay away. I will be filing complaints with feds and seeking a fraud claim.
Bought an open box TV from this seller. TV was shipped quickly and in good condition but was missing remote control. Reached out to customer service and Maria was very helpful and courteous in resolving the issue. Thank you!
Hello Sean,
Thank you for your feedback regarding your open box TV purchase. We apologize for the missing remote control but are glad to hear that Maria provided you with helpful and courteous assistance to resolve the issue. Your satisfaction is important to us, and we're grateful for your understanding. If you ever have more questions or need assistance, please feel free to reach out. We're here to ensure you have a great experience.
The TV arrived quickly and was packaged incredibly well to prevent any damage in shipping. I was very happy with the purchase experience and delivery of the item. I reached out to customer support with a couple of order/shipping questions and Maria from the CS team promptly answered all questions and was an incredible help!
Hello George,
We're delighted to hear about your satisfaction with the purchase experience and the safe delivery of your TV. Maria, from our customer support team, is committed to providing timely and helpful assistance, and we're glad she was able to promptly address your questions. If you ever have more inquiries or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again.
Ordered a TV from BeachCamera via Amazon and had a minor issue with my order. Contacted them and received a quick response from Rizalyn with there customer support. They were able to quickly address my issue. I would definitely purchase from them again in the future.
Hello Ethan,
We're delighted to hear about your positive experience with our customer support team, especially Rizalyn. Resolving your issue quickly is a top priority for us, and we're glad we could assist you. We look forward to serving you again in the future and appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out.
I recently ordered a very expensive LG Sound Bar for our relatively new 4K OLED Tv. Package arrived earlier than expected, was packed well and everything was in order. We ran into some installation and technical issues and I worried that I would have to return the Sound Bar. I reached out to Beach Camera with some questions and, within minutes, received a helpful response. They continued to work with me over several days--at night and on the weekend--to help me resolve our issues. Wow...if I had bought directly from Amazon there is no way I would have received such personalized and responsive assistance. Buy from Beach Camera and know they are ready to help if needed!
Hello Chad,
Thank you for your wonderful feedback! We're thrilled to have provided you with a positive experience throughout your purchase and the subsequent technical challenges. Our team is committed to delivering top-notch customer support, and it's fantastic to hear that we were able to assist you promptly and effectively, even outside regular business hours. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again and are here to help whenever you need assistance in the future.
Reached out to Beach Camera to get some information on my shipped item. Lariza T-G assisted me and was very professional, and got me all my information in less than a few minutes. So far my experience with Beach Camera has been really good. I will update the review after receiving my item.
I purchased a refurbished Sony A80CL 4k. The delivery was earlier than promised arriving in great condition. The mounting screws were missing and upon installation I noticed a dent in the bezel and some scratches. Both matters quickly handled by customer service manager Angel by phone and text. He took ownership of the problems and even followed up during busy holiday season. Recommended!
All prepared to return my purchased item for refund because I was able to purchase elsewhere for 40.00 less. Rizalyn saw my refund request was in process so reached out to me offering a partial refund. I was impressed with the fact that a business would reach out to me with an alternative. I accepted the offer. Kudos to Rizalyn for great customer service to me and at same time helping her company avoid expense of returned item.
Hello Charlene,
We greatly appreciate your feedback and are thrilled to hear about your positive experience with Rizalyn. Our team values customer satisfaction, and it's wonderful to know that she went the extra mile to offer a solution that worked for you. It's a win-win situation – you're happy, and it helps us avoid the cost of a returned item. We always strive to find the best solutions for our valued customers. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for your understanding and support.
I ordered a coffee pot from and no fault of your own, it must have been tossed a few times in delivery truck. Angela Z has Bern very helpful and kind in assuring best possible resolve. She is an asset! Thank you Angela Z for your quick resolve..
Hello,
We really appreciate your great feedback on our team. We will be sure to pass along the kind words. We are so glad to hear that a resolution was found, and we hope to provide you with many more great experiences on your future purchases!
I ordered a Surface, it arrived damaged. I contacted seller and they took care of the return and refunded me. Just make sure you follow up with the company if you have any problems. They seem like they want to keep their customers happy.
Hello,
Thank you for your positive feedback. We are so happy we were able to find a resolution to your order issue! Your shopping experience really matters to us!
I had a great experience with Beach Camera. To start off, I got a super great deal on a large screen LG TV! The TV shipped quickly. There were some shipping issues which were not the fault of Beach Camera in any way. Even though the shipping issue was not reflective of their service, they were very friendly and easy to work with to alleviate the problem. I came away a very happy customer and will seek them out for future purchases.
Hello,
We appreciate you sharing your positive experience with us. We are so happy we were able to provide you with great service when shopping with us. We hope to bring you more great experiences in your future purchases.
Rarely do I write negative reviews, unless it's egregious, and in this case, it is. Beyond the worst customer service I've received. The shipping company they used misplaced the TV, then was re-routing it, etc. All of the responses I received from Beach Camera were, "They will contact you to schedule the delivery." They ignored my issue. When I told them I'd like to cancel if no one can find my TV or help, they said I'd be charged a restocking fee. I asked to speak to a manager, and no reply. I called, they left me on hold for 10 minutes, said someone would call me back, and they never called. Not once did someone apologize or try to help.
Hello,
Thank you for your feedback and we are so sorry to hear that your delivery process did not go smoothly as expected. We do our best to provide our customers with great customer service and we truly value your experience shopping with us. We hope to provide you with great experiences on your future purchases.
Wonderful people to work with. Jessi communicated constantly, and stayed on top of the difficulty getting my large tv up two flights of stairs. She made sure two men would make the delivery. I would definitely buy from Beach Camera again!
Hello,
Thank you for sharing your experience with us! We are so happy to hear that our team was able to provide you with great customer service! Thank you for shopping with us.
If I need a camera and ebay just won't cut it (lol), beach camera (in Florida) will hook you up. Their prices are competitive and their customer service is top notch (in my opinion). I have dealt with them for over 5 years and they have not disappointed me.
Search, find, buy!
Hello,
Thank you for your great feedback! Your loyalty and opinion truly matter to us! We hope to bring you many more great experiences in your future purchases!
If I could give a no star I would. I places an order or Feb 20th from Las Vegas. The entire time I was tracking my shipment only to find out they placed the wrong address on it. I was already waiting almost 10 days. Beach camera contacted Fedex didn't even contact me to correct the address error on their part. So now having to wait for my product to go back to beachcamera to be recharged to my account and sent all over again. Horrible customer service.
Hello,
We appreciate you sharing your feedback. We are so sorry to hear about your delivery process and how it did not go so smoothly. We do our best when it comes to providing our customers with a good delivery service. Your opinion matters and we would hope to be able to provide you with a great experience in your future purchases.
I had a very good experience with this company representative when I ordered an item and was sent the wrong item.
The representative named Lariza was most helpful and understand to my concerns she told me what I needed to do for her to get my concerns taken care of. I immediately acted on the issue and much to my surprise she in return acted quicker to resolve it for me.
I am impressed with this company and the employee they have representing them she was very nice and concerned with my issue and made the process very easy for the customer.
Thank you Lariza, I hope your company knows you are an asset to them and rewards you for a terrific job when it comes to customer satisfaction.
Regards,
Peggy Anderson
Hello,
We appreciate your positive feedback as your experience with us truly matters. Thank you for your kind words on our team and we will be sure to rely on the message! We are so happy to know we provided you a smooth order process. Thank you for shopping with us!
Overview
BeachCamera has a rating of 3.6 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. BeachCamera ranks 10th among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerard,
We're delighted to hear that your purchase of the LG G3 83" exceeded your expectations. Providing quick and efficient email support is a priority for us, and we're glad we could address your questions promptly. Thank you for choosing us, and we look forward to serving you again in the future. If you have any more questions or need assistance, please feel free to reach out.