Bask

The tech support is pretty good if you can get somebody. I have the most expensive service contract and the wait times are hours.

I was doing a lot of consulting work and I needed somebody who could look after my computer with some degree of ability. Finding a good tech is very difficult these days, so I thought I would give Bask a try and it's working out quite well. Their reps are always great and very helpful. Whenever I run into something, I am always able to call them and talk to whomever. The tech fixes the problem without a delay. The service is always exceptional and I am very content with the work.

I was connected to Bask through GoDaddy. They said they would call back in 15 minutes. It took them almost 4 hours to call back... I should have known at that point. I explained the problem and the tech said no problem, I asked if he works oil a Mac, he says of course... I could sort of tell he knew nothing by how he was accessing my screen. They took almost another 4 hours to do a work around. They messed up my e-mail so bad. I definitely would NOT RECOMMEND using BASK IT. Don't waste your time or your money with this company.

My computer went off and I was looking for somebody to fix it. I was pretty much satisfied with what Bask did for me. The 90-Day TuneUp seemed to have worked just fine. I haven't needed them off-schedule more than a couple of times but they're always there for the tune-up, and everything went pretty good. They did what I paid them to do and I was happy with them.

I had some computer issues my IT person at work was fixing and at the end of the process, he went to delete a duplicated (but empty) file. It erased my entire business Contact list! After trying a few options to reverse what happened, it seemed nowhere to be found. Near panic, he finally decided to use my Bask Backup, which I use daily, and do a restore to the day before. It was our last option. It WORKED! Thanks to Bask backing up everything, including my .pst folder, my business is still going. My IT specialist was very pleased with their performance and plans on recommending it to his other clients. Well worth the price.

Don't waste your time or money with this company. They over sell and under deliver. You will have to chase them to get the service you pay for. Extremely unprofessional. I am not sure if the techs are any good they never perform services you pay for. I do know that at least one salesman does not keep his word after you have paid for your service he will NEVER contact you back. BEWARE!

We've been with Bask for so long. I thank GOD for my computer tech that comes online when I got a problem and I can't figure out what to do. They help me a lot. The techs are so efficient that I really hardly have to discuss anything with them. They've just always been very professional.

I would highly recommend not ever getting any subscription with this company. They make you hold on the phone for hours and have dumbest amd worst IT support. They have ruined my entire server system and computer and all the supervisors which are supposedly working from home, will not respond. Worst service i have ever come across.
Creative Threads, Inc.

Bask seemed to be worth a try because it was monthly and it didn't involve a great commitment. My experience was positive even when I was lured away mistakenly and sadly. I came back and I'm very happy to be. The rep on chat, as well as the guys who did the heavy lifting, were all excellent. I don't have a new computer, and every time I've had a problem including the printer, or have made a request, they have been very forthcoming and professional, and I appreciate it. Also, I pay about $35 a month, and get the 90-day tune-up every couple of months. They'd clean me up and I'm very happy.

They are low level tec support. Run they don't know what the heck it requires to help you out.
But they do want that money.

I have a computer but I'm no expert with it. Theres so much I don't know about them and I don't know how to clean up the disk or what to do when I get a system error. I just don't know what to do if theres a problem. When I needed to get tech support, I found Bask online and they sounded like they knew what they were doing. I felt secure and comfortable with them. Anytime I've called them up with a problem or question, they've got everything going again. I haven't found a tech yet who didn't know how to fix my problem. Also, my interactions with their sales team has always been very good. They've taken very good care of me all the time. I've always been very happy with Bask and I certainly wouldn't want to be without them.

Over the last year, the service has hit rock bottom. The call back in 1 hour, turns into never. Canceling now if I can find some way to contact them. I have paid for a business account for several years but extremely disappointed in what they have become.