• Barneys New York

Overview

Barneys New York has a rating of 4.47 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Barneys New York ranks 13th among Department Store sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Quality
    2

What reviewers want you to know

Positive highlights

Critical highlights

  • I called their customer service several times but no answers.
How would you rate Barneys New York?
Top Positive Review

“Very nice people!”

artemis j.
6/10/19

I love barneys! Their buyers choose the most amazing items. I've always enjoyed online shopping at barneys and will continue to do so.

Top Critical Review

“Aaaaghhhhhhhhhhh!”

Sunny S.
7/31/18

An update on Barneys - parcel still hasn't left the depot in Sydney and it's been 5 weeks! When I check the tracking I get 'parcel has been loaded on pallet' OR 'parcel has been unloaded from pallet'. Surely Barneys don't employ a forklift driver to just load and unload the pallet all day (would be funny I guess if it wasn't my return in question!). Will update again as soon as parcel leaves Australia for the US.

Reviews (142)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user sunnys25
4 reviews
38 helpful votes
July 31st, 2018
• Updated review

An update on Barneys - parcel still hasn't left the depot in Sydney and it's been 5 weeks! When I check the tracking I get 'parcel has been loaded on pallet' OR 'parcel has been unloaded from pallet'. Surely Barneys don't employ a forklift driver to just load and unload the pallet all day (would be funny I guess if it wasn't my return in question!).
Will update again as soon as parcel leaves Australia for the US.

Returns are a shocker!
July 26th, 2018
• Previous review

Barneys has a fantastic range, slick website and if you know your size precisely and won't need to return an item go for it! However, if you do need to return an item especially from Australia - good luck. It takes forever. Would appear everything goes to a 'depot' in Sydney and sits and sits and sits before it is eventually sent to the US. Has been 3 weeks and my return hasn't left Oz yet! Will be a miracle if it ever gets to its destination and an even bigger miracle if I get refunded.

Thumbnail of user markr578
2 reviews
30 helpful votes
November 14th, 2018

I've tried several times but i can not process a payment using Visa.
I'm in Australia and they ship to us and the payment is in Aus dollars.

Very frustrating experience, Barneys.

Thumbnail of user polg
2 reviews
0 helpful votes
June 10th, 2019

Good service and good quality. I ordered i pair of dresses and they arrived in time, quality was ok.

Products used:
2 dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user artemisj
2 reviews
0 helpful votes
June 10th, 2019

I love barneys! Their buyers choose the most amazing items. I've always enjoyed online shopping at barneys and will continue to do so.

Thumbnail of user sabinao4
1 review
0 helpful votes
April 24th, 2019

Barneys sent me wrong colour item, because they ran off the one I specifically ordered I assume, no notification, no heads up, no question if I want to cancel the order. I sent the item back, they received it 14 days ago, no refund received despite a number of prompts I sent. Customer services don't even bother replying to my escalatio emails. What is this scam store?!

Thumbnail of user asthachaic
1 review
0 helpful votes
December 15th, 2019

Yesterday I ordered a pair of jeans from them, my credit card was charged but the order was not placed. I called their customer service several times but no answers. Can anyone help me how to solve this issue? Please recommend now I am so pissed off.

Thumbnail of user mm656
2 reviews
1 helpful vote
August 22nd, 2019

I purchased a designer bag with an additional 25% off. I got confirmation about the order but nothing after that. When I inquired with their Customer Service, I was told my order was cancelled. They were out of that item and said we are sorry. I asked if they can honor the same discount for another bag. They said no, but we can honor the additional sale discount if it qualifies. I wanted to use it but the designer sale was over. So I went back and asked for a coupon to be used at a later date. Again cookie cutter statements about how sorry they are. The last e-mail I received even stated that they have confirmed that an e-mail cancellation was sent. I didn't receive any e-mails from them after the purchase confirmation. Poor customer service that tarnishes any reputation Barneys may have.

Thumbnail of user svetlanah
1 review
2 helpful votes
January 22nd, 2019

I ordered shoes and perfume online. My package arrived damaged. The shoes are in a good condition; but the perfume arrived damaged. I emailed Barney's, received a response to provide some pictures. After providing pictures, calling them and also sending 4 emails I had no response. Finally, 5 days later I received an email. Barney's asked me to provide pictures and order number again. Are you serious? This is insane. The worst costumer service ever. I've never been treated so disrespectful before. I would never buy anything there. I'd rather go to NM where costumer service is excellent.

Thumbnail of user patw165
1 review
21 helpful votes
May 3rd, 2018

I rarely shop online from Barneys but chose to, partly because a free gift came with an $85 purchase from Malin & Goetz. I'd been looking for the right opportunity to purchase some M&G products and, with the free gift, this was it. I spent more than I normally would have to reach the $85 minimum. The shipment arrived with no free gift. When I spoke with Stephanie of customer service, she said the gift is "while supplies last," and because none were left, I was no longer entitled to receive it. I advised Stephanie that had I known that, I wouldn't have made the purchase, but she wasn't interested in throwing me a freebie of any sort, not even a little token item. Also, I'd ordered a pair of suede sandals, which arrived with a sticker attached to one sandal that left behind a large, dark glue mark. It's taken quite awhile to try removing the mark. (I really don't want to have to deal with customer service again by sending them back.) Unfortunately, the mark is still there. I plan to follow my own advice -- forget about Barneys and stick with Neiman Marcus, Bergdorf and Saks.

Thumbnail of user aubreyh37
9 reviews
0 helpful votes
April 12th, 2019

Fantastic service and wonderful staff! Shopping here was an amazing experience. The coolest selection and everything you need is in one place. Good quality clothes at great prices.

Thumbnail of user jenniferd165
Jennifer D.
8 reviews
19 helpful votes
October 12th, 2016

Barneys still reigns as the number one place for clothing and style. I cannot even go to shop at Macys any more with their garbage for sale

Thumbnail of user debbiey17
1 review
0 helpful votes
April 6th, 2019

I placed two separate preorders for shoes via Barneys.com (I placed the orders about a year apart... I figured I'd give them at least two chances, right?). Both times the preorders were cancelled without Barney's providing any notification of the cancellation - **until I called to follow up on the orders.** "Oops, it looks like we can't fulfill your order... we can't give you any information on when this happened, we can only look this up when you call..." Seriously? Save your time and frustration and shop at Bergdorf's, Saks, Nordstrom's, or even some random corner bodega that provides better service.

Thumbnail of user rm89
4 reviews
26 helpful votes
July 15th, 2016

It is sad to see what a Mananger with no knowledge on Customer Service, in the Beverly Hills Store. It. Is the Epitome of bad staffing they are beyond ARROGANT, and JADED THEY belong at Saks r Ross, do send a secret shopper, you will be shocked at the lack of knowledge the staff demonstrate, After all the store Mananger was a sales clerk at Saks, One has to wait for service since they pretend to be busy,,

Thumbnail of user paulw653
1 review
0 helpful votes
September 20th, 2019

I have been a dropshipping website user for quite some time now and so I am used to waiting for the product to be shipped, however the product i bought from here took more time than expected

Thumbnail of user kw178
8 reviews
12 helpful votes
April 10th, 2019

Item I ordered was too small. Returned item and refund was issued very quickly. No hassle and no questions asked. Thank you.

Thumbnail of user hfhjbgyvh
1 review
0 helpful votes
September 26th, 2019

Ordered shoes of them, the money was taken from my account but the order was not placed? I must've called customer service about 15 times now and no answer and I've emailed them and have gotten no response... doesn't deserve the one star rating

Thumbnail of user helenw75
Helen W.
4 reviews
26 helpful votes
June 29th, 2016

I lost my receipt and they still took my dress back and even gave me a refund instead of store credit. Not many stores would still do this. Good thing the girl recognized me too.

Thumbnail of user chelseac58
1 review
0 helpful votes
February 1st, 2019

Barney's has the worst customer service I've ever experienced. I tried to exchange something that was too big (BTW ALSO THEY DONT DO EXCHANGES) and they lady who answered my customer service call could have not been any nastier. She basically told me to shove it and they would not accept my return (not even for store credit) because it was past the return date. I was literally trying to exchange it for the EXACT same thing, just in a different size. I will never spend another penny of my money at this store. SHOP AT NORDSTROM. THEY HAVE GREAT CUSTOMER SERVICE AND THAT WOULD NEVER HAPPEN THERE.

Thumbnail of user lindal237
1 review
20 helpful votes
March 2nd, 2017

Purchased 2 of the same bathing suits in different sizes on barneys.com (because I didn't know what size would fit). Didn't like the bathing suit at all and returned both, BUT DID NOT GET REFUNDED because they said it was a final sale, but product page clearly indicated "free shipping & free returns" and a return label was even provided with the package sent. Their customer service was even more atrocious in that they said they would refund me for one of the suits and give me a gift card for the other. Will NEVER shop on its misleading site again or even their store for that matter.

Thumbnail of user rlongn
11 reviews
62 helpful votes
January 2nd, 2017

I made a order from the web. I received my order in short time. The order was packed nicely. The customer service is very professional.

Thumbnail of user lisar199
Lisa R.
2 reviews
19 helpful votes
August 21st, 2016

Nordys is going down hill and they are not carrying class A materials and really only Barneys is left as the real shopping destination

Thumbnail of user stephenw344
6 reviews
0 helpful votes
August 14th, 2019

Barney's is pretty hip place to shop at, website looks great and is easy to navigate, the prices are usually fair and there's a good share of discounts and special offers to find something suitable for the occasion.

Thumbnail of user johannam3
6 reviews
32 helpful votes
April 19th, 2014

The customer service reps treat you very respectfully. The products get to you in a timely fashion. The sizes were bit confusing to be honest because I bought a pair of male Prada sneakers as a gift and I to exchange to size I purchased. Although it was his usual size apparently Prada sneakers run wide and he needed one size smaller in contrast to all his other shoes/sneakers. The rep who helps me exchanged them was very informative and gave us new onsite to the products. I'd definitely recommend the site as well as the store.

Thumbnail of user jennym190
2 reviews
1 helpful vote
May 9th, 2019

I bought recently from barneys and i dont like their customer service. They took my money and they didnt accept my return. I hate them!

Thumbnail of user junniew
19 reviews
90 helpful votes
February 9th, 2017

Barney's online shopping has improved, they choose to use DHL as forwarder now and it's much more easy for me on shipping and return, as I am located in HK. I used to ship on my own fees if i have to return but now, no more! Great news and I want to share with you!

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