Barnes & Noble

I ordered 2 school-books for college, checked status of delivery yesterday, and it shows them arriving today. I received one today and when I checked, they sent me a refund for the other book. School starts in a few days. They didn't even notify me. Very unhappy with this lack of consideration

Id give them a negative 100 if they had one! Worst company in a company history to work for! They dont
Give one iota of care to their employees! They lie and manipulate to get what they want! The bosses are
Dispicable!

My Nook library was not showing books I'd ordered so I contacted their tech department. They said my email had changed but it never has. They had me re-register the device which eliminated all of my books. When I asked them to resend them - they'd sold them to me and of course have the sales records - they said I had to tell them the other email address. But I'd never had a different one. The Nook went into the trash. Never again.

Still waiting for Rewards Vouchers, owed on 2023 purchases & repeatedly promised by Barnes& Nobel. Is this a new customer scam?

Barnes & Noble South Asheville NC has removed all conservative literature from their store. I suggest they are practicing cancel culture and need to be boycotted.

Bought 4 items, only received 3. Last on lost in transit. Now won't arrive until Dec 27….after the holiday. Original order placed in plenty, more than plenty, of time. Got put on hold endlessly and even disconnected. Takes help from the power above, to get to a supervisor. NEVER AGAIN. Get your customer service to be CUSTOMER service. It is all going back. Amazon will be my source for books now. So disrespectful.

Be very careful when you buy online from Barnes & Noble they lie about the day you will receive your book and after you buy it they send you an email saying that you will receive it 3 weeks later because they do not have it on hand. And when you call customer service they don't cancel your order and the only thing they offer you is a label so you can send the product back so they can refund your money. If you need a book sooner go to the store in person or look for another place where you can buy it faster.

Ordered collectable Barbie 'Gloria' doll. Package was "stuffed" into an incorrect size shipping box crushing the package completely all the way around Customer Service was of no help. Terrible experience.

Barnes and noble has the absolute worst system for tracking product inventory and managing customers' accounts. I have experienced the absolute worst customer service and support from any retailer large or small with B&N. I hope other retailers put them out of business, not because I am dissatisfied with their service but because I do not believe they deserve market share. They need an absolute overhaul to maintain competitiveness. I will not be spending any money there and I will discourage others from doing so either.

If i could give it 0 stars I would. I hate barnes and Noble you stupid little s h i t s i enjoy reading for the first time in 8 years and you take away my book on the last chapter. You are the worst and i cant wait for all the old people to die so that you go out of business, clearly youre already heading there since you can't update your nook site. I hate BARNES AND NOBLE

Ordered a book on 8/25/23, needing it on September 5 for my college course. Expected arrival date is September 5. Got an email there has been a delay till September 12 due to stock inventory. How are you awaiting on stock inventory if its listed on your site and given an estimated arrival date? Called customer service and could not help/cancel order on their end.

My order did not pass "order verification" process. It was a purchase of an e-gift certificate being delivered via email. Attempts to find out why the order did not "pass" was unsuccessful. I was cut off three times and held for 26 minutes and 20 seconds. Perhaps Books-A-Million will accept my money.

My son had purchased a vinyl album from our local Barnes & Noble as a Father's Day gift and I already had this particular record. I went in to exchange the product for a different record and the lady behind the counter explained very curtly that without proof of purchase they cannot exchange it for another record. The fact that I have it in my possession is proof and to say otherwise implies that my 25yr old with a wife and 2 kids "stole" the record for Father's Day. Nice job Barnes & Noble but not only did you lose out on the opportunity to provide a positive experience you also lost a customer of over 25yrs.

Date of experience: June 22,2023

I paid expedited $15.48 shipping for "item arrives in 2-3 days" description. What they don't mention there, it's 2-3 days AFTER SHIPPING, not after ordering. Takes them about a week from ordering day to shipping. Don't waist your money folks. I'm surprised Barnes does this. I thought they are more honest. They didn't refund the shipping cost of course. Stinky customer service…. Eewwwww…. I hope you get really really reach with that $15.48 in your pocket.

Barnes & Noble has significantly gone downhill.

As a grad student, I've used them since 2014 to order my textbooks, but in the last year or so, my books show up later than what's promised on their website. They have several shipping options like: free, standard (arrives in 6-8 days); $8.99, express (arrives in 2-3 days), and $15.48, expedited (arrives 1-2 days). The first time I ordered from them, I chose standard and my book arrives about a month late. The second time I ordered from them, I chose standard & the book never arrived. I kept checking the order tracking & it showed it was in a town about 20 miles from me, so I kept waiting. I eventually contacted B&N support and they told me the book was lost, nothing they could do.

The most recent time I ordered from them, I ordered the book on Tuesday, 9/12 and paid for expedited shipping, expecting it to come Thursday or Friday. By Saturday, the book hadn't arrived, so I contacted customer support who told me it takes about 7 days for their processing center to even process the order and that I could expect it October 5 -- over 3 weeks after I put in the order. It's extremely misleading to have it in checkout that if you order a book using expedited shipping, it'll arrive in 1-2 business days and to charge over $15 for that shipping if the book is going to arrive 3 weeks later.

TLDR Shipping is an absolute mess, shows up much later than advertised. This is why B&N is losing business to Amazon.

They do nothing to assist with an obviously lost package until after the arbitrary "expected delivery date" has passed. I will buy elsewhere in the future.

Found item for 10 cheaper at Walmart. They refused to price match. Will not order from them again. Have not even received it yet. Shipping takes too long also.

I never write bad reviews, but this is crazy. I ordered a text book and paid extra for two day delivery. After not receiving my book, I contacted them. I was told that it would be several weeks to get it. I have already have had two quizzes without my book. I ordered it from somewhere else and it came in two days. I asked to cancel my order and they said I could not and had to wait until it was delivered in another three weeks. I will never do business with them again. Horrible just horrible.

Purchased two audio books by gift card. One became corrupted a week after started listening. I attempted to troubleshoot at the direction of customer service without success. I was then told that I would need to enter credit card information to continue to access the book. No further assistance was provided.

I ordered a book required for a university course on sept 16. Expected delivery date is sept 28. I paid express delivery. Being shipped from USA to Canada the length Is to be expected. However, I checked on status days after the order since they say, it will be shipped 24 to 48 hrs after order. It is now Sept 30 No Book, not even a tracking number. I called them at least 7 or 8 times trying to get the book shipped. Now they say wait to Oct 5 to see if I get a tracking number. Their warehouse does not seem to know how to do their job. They should hire a warehouse manager from Amazon to show them how to do things. I need this book but I am not optimistic about it. Customer service makes up more excuses.
Than Carter has Liver Pills.

I worked at B&N for around three months at 16. They not only didn't train me, but they overscheduled me and the rolloff rate was ridiculous. Most people I had met left within my first month of working there. During winter break, I got Christmas and the day after my parents' anniversary off, and the rest of the days I was working. I even worked the day I went back to school in January. I worked a total of 72 hours over that break, and they just barely scheduled me under overtime pay; keep in mind that I was a part-time worker who was in junior year. The manager and second manager were both extremely passive aggressive. It was a hostile environment within the cafe because of how many people expected to use their points with Starbucks; it was basically false advertising in a cramped, busy mall that overloaded anyone working there. Please, please do not work here.

I have never been treated so rudely as when I visited the Vancouver, Washington location. The cafe team treated me well however the lady Christian and who said she was the manager while the manger was not here was incredibly rude and needed tutoring on customer service. She told me to push in my chair which was fine but then stood there to find how else she could harass me and told me not to plug in my Mac into their outlets. I just visited another store and had no problems. I am n graduate school and like studying their while enjoying their menu. Borders went out of business and it started with poor customer service. She represents a whole company and investors of which she has a fiduciary responsibility to by treating paying customers well. She obviously has not been trained on the topic and that is why many of the brick and mortar businesses go out of business by hiring without proper training. It could be that I was the only African American in the store causing her discomfort. So sad.

I liked the store I bought a couple of books in a few years but until recently I found out that I have a membership which without my authorization they are debiting me of $25 from my account and this started in 2018 faith which I have not signed anything no I was not aware nor was I clear about a membership that was charging me, I called customer service. The person who spoke to me told me that he was giving me credit for 2023 and 2022, and that they couldn't do anything with the illegal charges since 2018. I went to My bank now has 4 charges and I can present the screenshot of the charges and of those 4 charges, only one has been returned to me. I call B&N and the customer service lady tells me that she has no idea why a charge appears in her system $25 and that was already credited. I am very offended by the illegal way this business cheats and steals their customers and does not inform them I never received any emails, any texts, any correspondence, any contract that I had a membership of $39 first year and $25 AUTOPAY RENEWAL. I sent a letter to them two days ago, I hope they will refund my full amount since 2018 because I have not had any "supposed" benefit from the membership and it is something illegal with the consumer. I would like to attach the screenshot verifying the illegal charges that they are making to me and I want a legal answer.