Bark has a rating of 2.6 stars from 1,643 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention customer service, phone number and potential clients. Bark ranks 1st among Service Marketplace sites.
I was so pleased with my windows I have asked for a regular window clean.
I would highly recommend this company as they wash the windows properly' leaving sparking windows.
Many thanks.
Their leads are mostly not viable: 90% of leads refuse to reply (won't answer phone or reply to email). I mean, it takes me 9-10 leads to get one reply.
I still get many bad leads:
1) I help people with their everyday problems and some people are nonetheless embarrassed to ask for help; many people who reach out for help and create a lead on bark immediately cancel their lead having had a change of heart, but I already paid for the lead! This all can take place in under 10 minutes!
2) I am still getting what seems to be someone playing a prank, and that prank leads to a bogus lead
3) Many leads don't understand that if they say they are open to doing things through internet meetings (like Zoom) that I may be located 100s of miles from them, so they decline when they find out I am not in the same town they are in
It's exhausting. But maybe that is just par for the course. What is bringing this to a head for me is that Bark's bad-lead refund policy is now too strict.
It used to be if you could make the case to them that the lead was not serious they would refund what you spent on it. Now you cannot reason with them. Very frustrating.
These points 1-3 above I have brought up with Bark before, either in direct emails or when they sent a survey to the user community.
My guess is that if Bark management replies to this review, it will be at best a simple restatement of their refund policy. (In other words, they will double-down, and not address points 1-3.) Prove me wrong Bark.
I have been with them for about 2 years and became more active with them when COVID hit last March.
Hi there David,
We're sorry to hear that you feel this way, but we strongly refute the claims you have made against our business.
We tried to address your concerns, but you did not respond to our message.
Please email us at team@bark.com should you like to discuss anything further.
Kind regards,
The Bark Team
Bark made the process of finding a strolling magician a breeze. A number of people responded. I was able to read about their style and see pictures.
Can't wait for the event.
Hi there Christine,
Thanks for your review,
It's great to hear that we could connect you with a strolling magician!
Kind regards,
The Bark Team
The service from Bark is very good. I needed a gardener and they immediately send a list of professionals in my area. I now have a gardener to help with our garden.
Hi there Adeola,
Thanks for your review,
It's great to hear that we could connect you with a gardener so quickly.
Kind regards,
The Bark Team
All bark.com did was take my money provided no legitimate leads for my business. Ignored the vast majority of my calls and bot a chance they care about the business person. Avoid
Hi Suzi,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I have used a company called P J Building to change my fence, they have replaced my fence with a cracked one.
The guy said he was going to change it, I kept chancing them and I received this answer "put woodfill on cracks and all ready to paint". I have paid for a new fence and received a cracked one. Do not trust this guys if they did not finish the job and said they will come to repair DO NOT TRUST.
Hi there Wil,
We're sorry to hear that you had a poor experience with this company.
We tried to reach out to you directly to discuss this, however we received no response.
We are a marketing platform that works similarly to a Yellow Pages, and as such we have no direct affiliation with any professionals who use the platform to advertise. As such, we would advise taking this matter further with your local authority, or Trading Standards.
Kind regards,
The Bark Team
I have not given any details to this company or allowed them to keep any of my contacts. Keep emailing me with job leads! For work i do not do. Whats the point?
Hi Andrew,
We do not have any record of being in contact with you. Please email us at team@bark.com with the email address you have received contact to and we can look into this further for you.
Kind regards,
The Bark Team
When I first came across this site you were able to buy the exact amount of credits to apply for a job, although now it seems the minimum spend to apply for a job is £72 as you have to bulk buy credits. I was ok with spending £10 here or there on projects but to be forced to spend over £70 to apply for a job you aren't guaranteed to get, as a freelancer just doesn't make financial viable sense.
95% of projects I see are vague, giving no information as to what the project even is, making it an even more ridiculous notion to front so much money upfront. I'm also 90% sure half the projects are fake, you'll quite commonly see back to back projects like 'Sue', 'Susie', 'Susan' all with the exact same job details posted within minutes of each other.
Although I have to say among the many projects I've had no reply for I have had one successful project, so if you are serious about applying for projects I would suggest only applying for anything with a bespoke written detail as there clearly are some legit projects out there.
Hi Dan,
We're sorry to hear that you did not have a positive experience using our site in the past.
We sell our credits in packs in order to give professionals a better chance of achieving a return on investment.
We do not have "fake " leads. All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We appreciate that it is frustrating when customers don't respond. We generally find that responding to the most detailed leads quickly is the key to success on out platform. Please email us at team@bark.com and we'd be happy to help you make the most of our platform - we also have some great new features and deals available since you last used us.
Kind regards,
The Bark Team
My fiance is celebrating her birthday and wanted to have a Photo Shoot, but because of the Covid 19 most photo studios are closed, I contacted Brian via telephone and the rest is now positive memories
Hi there Claude,
Thanks for your review,
It's great to hear that we could help connect you with Brian.
Kind regards,
The Bark Team
Can I sue this place!? It's not even a business they scammed me 800 dollars. I'm so upset, because of these $#*!ers I don't trust any other company because places like you are the reason why I usually do this but the one time I do I get scammed 800 dollars.! I can't pay my rent so I have to work overtime all because I thought I could start something great. LEARN FROM MY MISTAKES DONT TRUST THIS PLACE THERE EVIL.
And they reply you guys can go to hell.
I have never used Bark before but I have to say for the job I was enquiring about luckily I had quite a positive experience Ive just read some of the reviews and I must admit if I had read these first I would not have used this site to find someone to put up a fence for me however I was lucky and I'm very happy with the job
Hi there Valerie,
Thanks for your review,
It's great to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
Very quick find all tutors for my daughter. I like I can choose if same tutor was unlikely. Quick communication. Excellent service. Thanks you for your job.😊😉
Hi Viktorija,
Thanks for your review.
It's great to hear that we could help connect you with professionals through the platform.
Kind regards,
The Bark Team
Very efficient gutter and drain cleaning service. Scott, the chap who came to my property, also noticed a leak and did a little fix on my gutter, without fuss. Good price and would highly recommend!
Hi there Sophia,
Thank you for your review,
We're very glad to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
Good job & service that's t why I can't 5 star. They called me after I filled up what entertainers I want and they can find fit what you want just like my baby's birthday
Hi there Gracey,
Thanks for your review,
We're glad to hear that we could connect you with this great professional.
Kind regards,
The Bark Team
I received a lot of interest from companies that did home cleaning. I opted for the first one that called me and never regretted. Bark made it easy for me by finding the service providers!
Hi there Sala,
Thanks for your review,
It's great to hear that we could connect you with this cleaning company so easily!
Kind regards,
The Bark Team
Easy to use website, found service I was looking for, quick response and communications.
I decided not to employ as change of circumstance and no longer required.
Hi there Catherine,
Thanks for your review,
We're glad to hear that our platform was quick and easy to use.
Kind regards,
The Bark Team
Courtesy, skills and punctuality are the main characteristics. I am very happy with the work they have done. The house shines, I could not wish for better.
Hi there Laura,
Thank you so much for your review,
It's great to hear that we could help connect you with a great cleaning company.
Kind regards,
The Bark Team
This is an update to my review written a couple days ago. I went to Bark yesterday, signed in and began looking for a ink to delete my account. There is none so, I called the number listed. Next, there was a recording of a male with an English accent. Could barely understand a word he said.
I was then given a series of options to connect with customer service and pressed #2. The phone rang and rang and rang. I hung up. Maybe 30 minutes later decided to try again. This time I pressed #4.
A lady with an English accent answered. Told her that I want to delete my account and gave my account info. She could see where I had gone in and changed all account info in my feeble attempt to delete.
I told her that because there is no link to delete the account myself, I entered the information "CANCEL MY ACCOUNT." She told me that one has to call to delete. She was very nice, cordial and professional deleting my account while on the phone with her. That was yesterday.
Today I check my email account and there were NO spam emails from Bark. Usually there are 20 or more scam tire kicker request notifications. I am free. Successfully removed myself from them and their emails that I never signed up for.
And thank you to the Bark rep who handled everything so swiftly.
Hi Seo,
We're glad to hear that we could solve your issue for you.
Kind regards,
The Bark Team
I never signed up for Bark but yet started receiving emails from them. I answered one lead. Most of these people making Bark requests are just tire kickers. Meanwhile, you have spent money to respond to a request.
Today I received a bark request for "robbie". Reading the job description I realized right off the bat that "robbie" is a scammer. He uses different names but the MO is the same. I've been contacted by scammers like robbie using the same scam.
Here's how robbie's scam works:
He says he is starting a new business and needs a website built. He wants it to look like a website that he gives you the link to. So, you go to the website then send him a quote. He accepts! Then he emails you that he will pay MORE than your estimate but you must send the overage to his "partner" who has all the files to send to you to begin work. That's when I knew this "robbie" is a scammer.
He has contacted me several times over the past several years and now see that he/she/it is using Bark to advance the scam. This tells me that Bark DOES NOT check for legitimacy.
Glad I only spent money once. I answered a few free barks but never heard back. They are in Britain. If you're in the US and respond to a bark you will pay exchange rate fees.
Stay away from Bark for leads. The leads most often are bogus tire kickers and Bark does not vet them for legitimacy.
Fast response and very knowledgeable and helpful. Bark also contacted me to ensure I had been contacted and was satisfied with the responses I received.
Hi Diane,
Thanks for your review.
It's great to hear that we could help connect you with the right professional for the job!
Kind regards,
The Bark Team
Its hard finding a reliable company/person to do a job for you. I was really please that I could choose the people recommended and read their reviews.
I WOULD USE THIS SERVICE AGAIN, I would only request a job if I needed it doing.
Hi there Mandy,
Thanks for your review,
We're glad to hear that we could help.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Jennifer,
Thanks for your review,
It's great to hear that we could connect you with window cleaners who could help.
Kind regards,
The Bark Team