BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Quick checkout! Received the Ukrainian flag to fly on our balcony. My son is a volunteer for the Ukrainians.
GREAT. Thank you! They look so nice in our gym. So many compliments!
Hey Laura! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It's been great working with banner buzz! They printed my design quickly and shipped it for when I need it!
Hey Christian! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
BannerBuzz asks me to fix old images. So I do with new images.
I send the new corrected images.
Then BannerBuzz sends me the same email asking me to fix old images. So I do. I send the new images - that I already fixed and sent. Repeat - repeat - repeat.
Hi Andrew! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Must apply readable working QR code. Bannerbuzz must do a quality audit to ensure that the QR code is big enough and works when touched or photographed by customers.
* Each Card is to have a Workable Readable Scanable QR Code. It must be a me to be photographed by customer and open to my website.
Note: Bannerbuzz to put (apply) the proofs to my account page for viewing and approval.
BannerBuzz Good communication, great customer service and has lightning fast turnaround.
Hey Matt! We are delighted to hear that you are pleased with our service and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordering a direct-ship item for a tradeshow can be nerve-wracking. There's no guarantee the result will meet expectations. The proofing process with BannerBuzz helps alleviate the unknown. They took the time to review the order and make recommendations to ensure the product would be of the highest quality. We are extremely satisfied with our order!
Hey Pattie! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It took me a minute to realize how to add an additional address for billing (which was different from shipping).
I sent a picture. They reproduced it well. I was very happy with the heavy, high quality material. Shipment arrived soon. Thankful for connecting with BannerBuzz.
Hey Frank! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This is my second order because I'm so happy with the quality and price. Also the customer service is phenomenal!
I am so happy with BannerBuzz! My recent sign needed some cropping and editing and they were terrific. Great communication too! Most impressive was the quick shipping. I will only use BannerBuzz for any future signage.
Jeff K.
Quick and easy. Glad I used them. Great customer service and follow up.
Hey Tom! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This is my 1st time ordering from Banner Buzz and it has been more then great. It is a Saturday, I wanted to double-check about the business cards for our Public School Robotics Team before placing my order and Nathan has been SOOO helpful! Not only he walked me through to make sure that I will receive the correct product but he also told me about how to set our non-for-profit account with them (we will need flyers, banners, displays, etc.) and to make sure we can get the tax-exampt benefit. I can't wait to receive our cards and few flyers that I just ordered.
Thank you, Lina, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Calling customer service is a waste of time! Received crap quality product and customer do not respond and do not care! Promises broken, no call back from anyone - delivery timescales ignored despite paying for speedy delivery… then when it arrives bits missing and in terrible condition.
My second order with them (that was placed 1 day later), is also having issues - promised delivery time scales exceeded… time sensitive products that they simply shrug at meeting their obligations!
Do your due diligence and avoid!
Dear Jonathan, we sincerely apologize for the inconvenience caused. Our records confirm there was an issue with your order, and we are pleased to inform you that a replacement is currently en route to you. Additionally, your valuable feedback has been communicated to our team to enhance and deliver an improved customer experience going forward.
I place several lots at a time for economical shipping. Because I'm not able to view a thumbnail of the art I uploaded associated with my order this last time I ordered one sign twice and missed another. Please have this feature fixed! Thanks!
Dear Elizabeth, thank you for your feedback and for being a valued customer! We appreciate your suggestion regarding the thumbnails of uploaded art. We're sorry for any inconvenience this caused with your recent order. Rest assured; we are working on improving this feature to enhance your shopping experience. Thank you for bringing this to our attention, and we hope to serve you even better in the future!
Orders have been great. First one was a little tricky - artists kept confusing my email signature for submitted art, but after that, smooth sailing.
Great and convenient. Professional in every aspect. Quality, Value and Delivery! Great Job!
Hey Kevin! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Got my golf flags and they are perfect. Thanks for all your superior support over the past 7 years.
Glad a friend told me to make sure I selected the correct options for the banners.
Hey Beth! Thank you for rating BannerBuzz. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Everything I ordered arrived in a very timely manner. They were all totally correct, and nothing was missing. The quality of the banners etc is exactly what I was hoping for too! I should also mention BannerBuzz has been the best value as well.
I have had issues with a local vendor for a prior event, that was a total nightmare. I'm done trying to support them, they are too expensive, and totally messed up the order- they left out one award banner and were so uncommunicative...
This is my second order with Banner Buzz, and they have far outdone the local vendor. Even the communication is spot on!
Hey Alicia! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Pretty easy to order, have ordered in the past and expect to have the same good quality
I love what you have done for me in the past and that is why I continue to do business with you. Thank you
Hey Alicia! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is one of the greatest experiences with any company I deal with. Thank you
Customer Service was great! I would not change a thing!
Five Stars
Thank you, Tom, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The ordering process was easy, getting the designers to call you back when they say there is an issue with your order. This delayed our order by a few days, which then changed our delivery address. Instead of BannerBuzz changing the address for our whole order they only did two items. We got the two items right away but the rest of our order was shipped to an address which we were not at and told them several times we would not be there, which resulted in getting our items weeks late ( and we paid for priority shipping). They said they would refund our priority shipping, they refunded half but we never received the other $30 plus dollars. The products that we received are very nice and exactly what the website showed.
Hi Tim! Thank you for your feedback. We are glad to hear that you found the ordering process easy and are pleased with the quality of the products received. We deeply regret the communication issues and delays you experienced. We apologize for the oversight regarding your priority shipping refund. To ensure your satisfaction, we will immediately process the remaining amount and ensure that it is refunded to you as soon as possible. Your input is valuable to us, and we are committed to improving our processes to prevent such issues in the future. Thank you for bringing this to our attention.
Love the products and quality but they still have not refunded my shipping as promised since the products I ordered were shipped to the wrong place and delayed my order by weeks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sarah! We're pleased to know that you found our website user-friendly and happy with the pricing. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!