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BannerBuzz UK Reviews Summary
BannerBuzz UK has a rating of 3.8 stars from 603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz UK most frequently mention great service, good quality and quick delivery. BannerBuzz UK ranks 8th among Banners sites.
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First time customer but will definitely use again. Trouble free service from start to finish. Competitively priced and product was exactly what I required.
Hey Wesley! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Ruth! We’re truly sorry for the inconvenience and frustration caused by the delivery experience. To clarify, we do mention on our website that we have production facilities both within and outside the country. Because of this, we cannot guarantee the production location for each specific order your product may be manufactured in the UK or internationally, depending on availability and demand at the time of processing.
We see that you selected the urgent shipping option for this order. While 89% of urgent orders are delivered the same day, there is a small chance (11%) of delivery on the next business day. We value your feedback and will use it to further improve our communication and service. If there’s anything else we can do to make this right, please don’t hesitate to let us know.
The company were great to communicate with. Replied to query about delivery within 2 hours. Blind came within 1 week. The quality was amazing. Easy to fit also.
Hey Lorraine! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Poor customer service, ordering was difficult, I thought I had ordered the poles, but the sign came without the poles. I was told I had not, I then asked if I could order the poles. No was the answer you needed to order another sign. This poor customer service, I was happy to buy the poles.
Hi Jayne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The product came as described and is good quality, but I paid £15 extra for 'urgent' delivery, due to a deadline, on top of a £15 order to ensure it arrived on a Friday (as stated on the screen), only to have it come the following Monday. When asking for the £15 delivery charge to be refunded, I was refused and told it was made clear on the website that there was only a 89% chance of its arrival on the Friday. This is something I missed, as well as many others evidently, as shown in this company's reviews on trustpilot largely about late or missing deliveries. After arguing further that it wasn't made clear on the delivery and payment screen, I was only refunded 50% of my delivery fee
Hey Amelia! We’re truly sorry for the inconvenience and disappointment caused by the delay in your delivery. We completely understand how important it was for your order to arrive by the stated deadline, and we regret that we did not meet your expectations in this instance. To clarify, the estimated delivery success rate of 89% for same-day dispatch is mentioned on the shopping cart page, with a 11% chance that orders may arrive on the next business day. Unfortunately, your order fell into that 11%, and we sincerely apologize for the impact this had on your plans. While we strive to be as transparent as possible, we understand that this may not have been clear enough during checkout, and your feedback is extremely valuable in helping us improve that experience. As a gesture of goodwill, we’ve refunded the remaining portion of your shipping fee. We have submitted a refund. It will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
I'm really impressed with the quality of the product for such a competitive price.
The customer service is also great- they really make sure your end piece is the best it can be!
Hey Kim! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good products but UPS delivery service does not do Banner Buzz any favours! Worst courier service I have ever had to deal with!
Hello John, we're sorry for the inconvenience caused. While we don’t have direct control over third-party carrier services, we truly appreciate your feedback and will take it into account as we work to enhance the overall customer experience. We're glad to hear you're satisfied with our products.
Largerly happy with the online graphics service and pricing - let down by missing paper work that saw the item come from china to london stanstead, head back to china, then india, then france before finally arriving at my door. I had payed for priority service but only aware of this due to using the couriers tracker. I probably wouldn't have ordered had I known it was coming travelling so far and not printed in the uk.
Hey Daniel! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Every thing perfect and delivered on time and the price was reasonable Ordering was great and art work easy to upload and approve
Hey Peter! Thank you for your wonderful feedback! We're delighted to hear that everything met your expectations from the timely delivery and reasonable pricing to the smooth ordering process and easy artwork upload. It's always our goal to make your experience as seamless and satisfying as possible. We truly appreciate your support and look forward to serving you again!
BannerBuzz contacted me several times to speak to the in-house designer for a lengthy conversation on the resolution of the file for the best outcome.
Hey Hannah! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Tracey! Thank you for your kind words! We're delighted to hear that you were pleased with our service, communication, and the quality of your order. It's always our goal to provide fast delivery and a seamless experience, and we're so glad we met your expectations. If there's anything else we can assist you with in the future, please don’t hesitate to reach out.
Great quality, great service. Checking that the artwork was acceptable before printing was excellent and gave me trust and confidence that the product would be as we required - which it was!
Hey Paul! Thank you so much for your kind words! We're delighted to hear that you were pleased with both the quality of the product and the service you received. We believe clear communication and artwork approval are key to delivering exactly what our customers envision, and we're thrilled that this gave you the trust and confidence in the final result. It’s great to know the product met your expectations — we truly appreciate your support and look forward to assisting you with future orders!
Not received yet ordered ages ago, with no contact until i chased
Hey Louise! Thank you for your feedback. We're truly sorry to hear about your disappointment regarding the delay in receiving your order. We understand how frustrating it can be when timelines shift. We’d like to clarify that the delay was due to the late approval of the artwork, which impacted the production schedule.
Our team has already been in contact, and we’re actively monitoring your order to ensure it arrives as per the most recent estimated delivery date. We genuinely appreciate your patience and assure you that your satisfaction remains a priority.
After experiencing a problem with our order,, the service received to put it right was really very good and dealt with very swiftly and we were very happy with the outcome. Thank you team for sorting it for us.
Thank you, Emma, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The options and pricing were easy to navigate and the choice allowed plenty of room to decide what was best for the purposes of the business. The end product looks great and the table runner will add a distinctive impression to any stalls held by us at conferences.
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
From website to customer service and delivery. No hassle. Will definitely be using Bannerbuzz for my future projects.
Hey Simon! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered from Bannerbuzz as they portrayed that they were a UK firm. They are not. Also I paid for expedited delivery for an event and they delivered 1 of 3 items to a house that is not mine and the other items were still in India the day of delivery. As the items were not delivered and not delivered on the date I politely asked for a refund. I have had 2 phone calls and 2 e mails. The advisor just reads off a script and interrupts you - no refund! For people in the UK I would highly recommend not using
Hey Lisa! We're sorry to hear about the inconvenience caused. Unfortunately, we're unable to locate the specific order details based on the name provided in the review. We kindly request you to email your concern along with the order number to feedback@bannerbuzz.com, addressed to our Review Team. Once we receive the details, our team will promptly verify and assist you further.
The cards came and the back artwork was all blotchy and scratched. I have tried to contact someone and no one has replied. I used these last year and the cards were great. Won't use again, terrible service.
Hi Aaron, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to navigate website and upload Artwork. Service was fantastic and designers responded promptly. Delivery received as expected quick turn around and great service
Hey Claire! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark, we're truly sorry for the inconvenience you experienced. We aim to provide fast and efficient service to every customer, and it's unfortunate that things didn’t go as expected in your case.
We can confirm that a refund has been processed for your order. Your feedback is valuable to us, and we’ll definitely take it into account to improve the customer experience.
As a global business, we cannot guarantee the production location for each product or order — it may be manufactured either in the United States or abroad. This information is also available in our website's Terms of Use for reference.