• Back to the Roots

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Overview

Back to the Roots has a rating of 2.14 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. Back to the Roots ranks 33rd among Gardening Supplies sites.

  • Service
    2
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    4
See all photos
How would you rate Back to the Roots?
Top Positive Review

“Fun experience, easy to follow.”

Brianna S.
1/19/22

Got the pearl oyster grow kit from them. The instructions were clear and easy to follow. I was able to get a great harvest of mushrooms around the expected time of 10 days. I'm looking forward to attempting to grow a second crop with this kit. This would be a great gift for older kids who are interested in the world of natural sciences. My only complaint is that once the mushrooms start to get growing, the box tends to lean forward and you could risk damaging your crop. I would like to see a redesigned box to support the weight of the crop.

Top Critical Review

“Seed Starting Medium”

LUISA V.
2/8/22

This seed starting medium is advertised as "organic". The only organic thing about it is that it is full of chopped bark. As a result it is impossible to put in seeds with any hope of them germinating and rooting properly. I was unable to return the product to Walmart as I live 1 hr. Away. Therefore, I had to sift the product in order to get a suitable planting medium. I've contacted company via FB they have yet to respond, also the email company provides is not valid. So, save your money an DO NOT purchase this product.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user luisav28
1 review
1 helpful vote
February 8th, 2022

This seed starting medium is advertised as "organic". The only organic thing about it is that it is full of chopped bark. As a result it is impossible to put in seeds with any hope of them germinating and rooting properly. I was unable to return the product to Walmart as I live 1 hr. Away. Therefore, I had to sift the product in order to get a suitable planting medium. I've contacted company via FB they have yet to respond, also the email company provides is not valid. So, save your money an DO NOT purchase this product.

Thumbnail of user karlif6
1 review
2 helpful votes
January 29th, 2022

Be aware that this company charges without warning if you subscribe and will not cancel if you need. Also if products don't work the way described they will not honor the guarantee so easily like they sware. There is only a chat bot or email for contact and the site has no platform for the review link in the their site.

Tip for consumers:
The guarantee they promise is not the simple process they promise. I followed all instructions to a T and the water garden never worked, the seeds got moldy the water got so yucky since the roots don't make it in to the water by the time the seeds are done the the fish died. None of the herb seeds did anything more than partially sprout and we still haven't had a single edible tomato and it's been months. I sent pictures and was never accomidated.

Products used:
Water garden, herb garden, tomato garden

Service
Value
Returns
Quality
Thumbnail of user robertal169
1 review
1 helpful vote
October 22nd, 2022

No growth after following exact instructions. One stem grew and then died. Very unhappy with a result

Thumbnail of user sharonk104
10 reviews
18 helpful votes
December 15th, 2019

I followed the instructions and nothing ever sprouted! When I opened the first seed packet, the seeds were moldy and I contacted the company. They sent me a replacement pack. Not one of the 3 herb cans worked... not even one sprout, let alone herbs. I have been growing herbs for years but this product is terrible. Does not work - do not waste your money!

Thumbnail of user briannas138
1 review
1 helpful vote
January 19th, 2022

Got the pearl oyster grow kit from them. The instructions were clear and easy to follow. I was able to get a great harvest of mushrooms around the expected time of 10 days. I'm looking forward to attempting to grow a second crop with this kit.
This would be a great gift for older kids who are interested in the world of natural sciences.
My only complaint is that once the mushrooms start to get growing, the box tends to lean forward and you could risk damaging your crop. I would like to see a redesigned box to support the weight of the crop.

Products used:
1 pearl oyster mushroom grow kit

Value
Quality
Thumbnail of user emmiem
18 reviews
81 helpful votes
April 25th, 2021

Just out of hospital when I went to cash in on my free kit but little did I know there was no seeds in the box. Customer service for this company is very rude. So not worth my time and money one of these planter kits maybe nice and cute but by the time you buy a plant and one of their grow kits you spending over $40. I only had so much money from a gift card which means I can only get a plant through Walmart, well rebate they give for a plant is $5 but then I had to pay shipping planted ended up being $11 so not worth the time or money. Now because of their rude service I'll just get a mason jar, my own small plant and string which now I realize is way cheaper.

Tip for consumers:
Don't waste your money on any of Back to the Roots items, if you think about it you can make your own cheaper. Like a mason jar, string and small plant.

Products used:
small aloe planter

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordans40
1 review
0 helpful votes
June 9th, 2015

If you enjoy fresh food and like the idea of growing things but have never bothered to spend the time, Back to the Roots is definitely for you. They have little kits where you can grow mushrooms, cilantro, basil and more. It's really neat and healthy too!

Tip for consumers:
You get free shipping on orders over $25 from the website (which I think makes it cheaper than buying their products in stores).

Value
Shipping
Quality

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