Wow, I see why this company gets lousy reviews! I would give it zero if I could. I went to their website to order some flowers and I wanted a beautiful vase so the recipient could enjoy it long after the flowers were dead. I chose the bouquet and when I went to put in the address, it said sorry we can't ship this arrangement to the address. I chose a different arrangement (again with a (different) beautiful vase) and I received the same message. After choosing 5 different arrangements, only to have them reject them 5 times, I decided I needed to call them.
I explained to the off shore rep what had happened and asked if she would please put in the zip code on her end, to let me know which flowers I could send. She kept saying, I will place the order for you, but not really listening (or maybe understanding?) what I was asking for. I insisted I wanted a beautiful vase with a nice assortment (was willing to pay more) and asked to receive a phone call if there were to be any changes with that.
I got a call the next day and they said they couldn't accommodate the order. I explained again to the new off shore rep what I was trying to accomplish but I really don't know if they "got it." I had to start all over with them again and asked for them to put notes in for the local florist. After the order was revised, and paying a service fee of over $20 which I thought was high, I was glad to be done.
The flowers were supposed to be delivered today. I received an email saying they cancelled the order! Are you joking?!?!?! Now, I will be late and have to scramble. This was a terrible experience and I will never order from them again! You have lots of choices for floral companies, so stay away from this one!