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3 Reviews by Sharon

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Best Buy

Best Buy


I just got the new Samsung phone for my father at Best Buy in Burnsville, MN. I spoke with Tyler (a supervisor) over the phone before purchasing it, to make sure I could bring in my Dad's old phone and have them transfer everything. Tyler was amazing and answered all my questions and assured me they would take care of it. There was a problem with stock and finding the phone I wanted, but Tyler was creative and made it happen:-)

When I arrived in the store, Tyler passed me over to Alex to care of everything and I'm glad he did. Alex had to jump through a bunch of hoops starting with the fact that we couldn't get the sim card out of the old phone. Then we had problems with old passwords and logging into accounts. I know these are details that most people wouldn't care about, but the bottom line was the outstanding customer service I received! Alex was patient giving me one on one attention until we resolved the problems. Because of these two terrific employees, I will definitely go to Best Buy again when I'm ready for my next mobile phone!


This is the worst company I have ever dealt with! I ordered a product from them that I have been using for 50 years and know exactly what it is supposed to be like. They sent me FAKE product; not the right thing at all. When it arrived, there was NO padding at all with the packaging, and the product was damaged. When I immediately called in to report, they did not care at all and did nothing. Then when I used the product to find out it was poor quality, I called in a second time and they said I would have to write in to get a refund. I sent a lengthy report supported by many photos only to have them say they would do nothing at all! Absolutely terrible customer service! Be warned.....


I have ordered a number of things from and I think their customer service is the best! There is always someone to talk to on the phone, which makes a huge difference over some other companies. They are friendly and really seem to care about making sure the customer is happy. One time, my photo on a phone case seemed dark and I called them. Even though it was really my fault for not adjusting it before I uploaded it, they lightened it and resent another at no charge. I have ordered many phone cases for my friends. I love the product and I love the customer service! Well done !

Sharon Has Earned 7 Votes

Sharon K.'s review of earned 4 Very Helpful votes
Sharon K.'s review of Best Buy earned a Very Helpful vote
Sharon K.'s review of earned 2 Very Helpful votes

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i am very glad that i used best buy, its easy to order and i got what i needed. i really...

Eun K. reviewed Best Buy

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