I hired Elite Restoration Pro to install new windows, vinyl siding and a new deck. Every part of dealing with them has been a complete disaster! Yes of course it cost more than I was quoted and took longer than expected, but it has been months and they still have not finished the job. In fact, the workmanship has been very poor and there have been lots of mistakes. The communication is absolutely the worse and they do not return phone calls. I have contacted the owner several times but he does not care at all! Stay away from this company....I wish someone would have warned me!!
UPDATE: The last of my project just got finished and I have 2 important updates. I went to make my final payment and was presented with a change order invoice for thousands of dollars above the original contract. I never approved that and won't be paying the extra amount. It was like throwing salt into a wound!
However, I do want to end on a positive note. After having left my review, I was assigned a new project manager to facilitate the last bit of work. Alex contacted me and everything changed. His communication was awesome, he always arrived on time and he followed through on all the work. It was a completely different experience for me! If it had been like this from the beginning, I too would have given Elite 5 stars! There are plenty of positive reviews out there and now I can see why. Unfortunately, I had to talk about my personal experience and it was really bad until Alex came in towards the end. It is a shame that they only wanted to fix the situation after a negative review was written.
I have been told that the people that were assigned to my home (with the exception of Alex) will not be working with Elite in the future. Hopefully this will make my review an exception and not the rule.
ADDITIONAL UPDATE (4/10/20)
I can't believe I am dealing with residual issues 10 months after my project started. I received a letter at my home from all the sub contractors saying that Elite has not paid them a penny! I paid Elite ( general contractor) the full amount agreed to. Obviously, it is between Elite and the sub contractors they hired to work out their agreement and the money owed.
I understand the frustration of the sub contractors. Elite Restoration Pro doesn't return calls and I know the workers need their pay, especially during this time when so many people are out of work. Elite doesn't have a conscience. I go back to my original statement - avoid this company at all costs!