Backstage

I appreciate the sincere approach of Backstage platform in their quality standard of customer relational approach and communication skills. Great work!

I called several times on Sunday immediately after I got your email regarding auto-renewal and again yesterday, Monday. No one answered so I left a message saying "please cancel my subscription, I do not wish to renew." I also went to your customer service page and made the same request in writing. Also there was no option on your page to stop auto renewal.
Despite all that you still took money out off my account today, Tuesday, AND AT A HIGHER PRICE THAN LAST YEAR. A price which I was not notified about.
This is NOT THE WAY TO DO BUSINESS.
Also, your voicemail claims to have "Live Chat" Mon-Fri from 10am -6pm. You do not have Live Chat which is deceitful. If you did this problem would have been resolved.
I'm asking again, please cancel my subscription and refund my money.
Ivanhoe

You can count on the staff at Backstage to answer your questions as best they can. They are very helpful, and will go out of their way to find solutions to your problems.

On June 12 I was billed by Backstage for the annual membership. However, in March I had went on the website and turned my auto renew off. After being billing, I went back to my account to see my auto renew was STILL ON! I was charged the annual membership of $149 and never received any email receipt regarding this.

I contact their customer service today on June 30, just 18 days after the payment. They continued to tell me that I was past their "10 day" grace period and no refund could be issued. I was even okay will settling for a pro-rated 11 month refund. But they still said that was not possible. Not to mention I have not used their site in over a year...

This is very sketchy that I attempted to turn the auto renew off, yet it was still on. And what kind of company doesn't send a receipt after a payment is made? If I had received a receipt I would have cancelled right away and fell in the "10 day grace period". Instead I happen to look at my statements and see this just 8 days after the "grace period."

This is no way to conduce a business ESPECIALLY admits a global pandemic when so many of us are hurting for money due to loss of jobs. When they say "its not possible to issue a refund" this is a lie. It is possible, they just don't WANT to. With just a couple clicks they could issue a refund or partial refund.

BEWARE of Backstage, not only did I get ZERO jobs from this service, but their business model seems to be setup to auto withdraw funds and have people forget about their membership. I have not experienced customer service this poor before.

Backstage is good for unrepresented actors. It's mostly student films and microbudget indie stuff. You won't get a life changing gig, but it is useful for building your resume. I had used them for just over 2 years, and was satisfied, until the pandemic hit. I explained to them that I could not afford the service, to which Ben replied, "How about if we give you 2 months for free and move your billing date?" To me, this sounded like "We'll let you keep the service and postpone billing for 2 months." What they should have said is "We're still going to charge you now, but next year, we'll charge 2 months later than the date we are currently charging you on." They didn't say that because that is obviously of no help. I disputed the charge, and the bank reversed it. I cancelled that card, and offered to pay Backstage directly via debit. Richard informed me that I would not be given access to my account unless I dropped the dispute. It was a moot point given that the card was cancelled. I tried contacting Richard several times offering to pay my bill, but never heard back. The big takeaway is this: If you have to use Backstage, keep a close eye on your bank account. They'll charge you without letting you know, and will use a multitude of strategies to make that transaction indisputable. They will also talk a good game, and though they don't outright lie, they definitely obfuscate the truth. Watch your cash because they like to stick their hands in the cookie jar.

I subscribe this website. They said it's 6 months for free. After like 3 months I unsubscribe because I did not like it that much and I after another 3 months I was charged on my bank account £20. When I asked for refund as I already cancelled this and that it does not make sense to pay for something when I am unable to get a job as it was during lockdown they refused to refund me. I WOULD NEVER EVER SUGGEST SOMEONE THIS WEBSITE!

I requested Backstage's assistance yesterday with an issue, and they were quick to provide it. The issue has been settled between me and the merchant

Dr is was great a processing a refund. Fast and efficient. They even sent me a reminder to email them again so they can pay me back. Great example of customer service.

Backstage has lots of information on acting and voice acting, making it a great resource for learning and starting a career in the field! The feedback is quick and valuable as well!

If you're looking for a confusing and inefficient web layout, beyond subpar service, and terrible customer skills, look no further than Backstage. Not only do you receive spam from "Casting directors" in your inbox, but the WORST submissions come through backstage. Half of the submissions are for National releases, which are basically one in a million for submitting for an audition. If you do narrow down the search to your local area, it sums up to gimicky song and dance roles that are nominally paid, if at all. As I tried to cancel my subscription, the method to cancel was reamarkably unclear. I was very unimpressed, disappointed, and off put with the rude customer service agent ("Stephanie") in the online chat who couldn't seem to provide me with any help other than to copy and paste full length policy articles at me. STAY AWAY FROM Backstage! Instead: ActorsAccess or LA Casting offer the best roles for actors.